Customer Enablement Manager

OnTrac

Customer Enablement Manager at OnTrac managing activation and performance of high-impact customers. Collaborating cross-functionally and driving success through structured enablement plans and risk management.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $67,200 - $84,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on performance enablement, risk management, and data-driven decision-making. Proficient in utilizing BI tools for reporting and maintaining structured documentation to ensure customer satisfaction and business alignment.

Highest-signal resume keywords

Customer Success ManagementPerformance Enablement PlanningBI Tools ProficiencyRelationship ManagementCross-Functional Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementKPI DefinitionSQL KnowledgeData AnalysisMilestone Tracking

Soft Skills

Relationship ManagementOrganizational RigorExecutive PresenceCustomer AdvocacyFollow-Through Discipline

Tools & Technologies

Power BITableauDashboards

Industry Keywords

Customer InsightsCommercial OperationsAccount ManagementOnboardingRisk Management

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own post‑onboarding success: Take primary ownership after onboarding; lead hypercare, stabilization, and ongoing performance management for High Impact customers.
Align readiness and expectations: Support onboarding to ensure customer readiness and aligned expectations prior to handoff.
Build performance enablement plans: Define goals, KPIs, milestones, and accountability owners; maintain action plans, milestone tracking, and follow‑through discipline.
Run performance rhythms: Facilitate recurring reviews and business updates using standardized dashboards and agreed‑upon metrics; prepare structured, customer‑facing materials.
Manage risk and recovery: Proactively identify performance risks, coordinate structured recovery plans, and escalate systemic issues that require broader process changes.
Keep documentation updated: Maintain documented action plans, milestone tracking, and follow-through discipline to ensure forward progress.
Advance reporting and visibility: Partner with the Customer Insights Analyst/BI to define reporting needs, clarify metric definitions, and ensure transparent performance visibility.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
3–7 years in customer success, account management, commercial operations, or a related field
Strong relationship management and executive presence
Ability to translate complex data into clear, actionable business insights
Proficiency with dashboards/BI tools (e.g., Power BI, Tableau); working SQL knowledge or comfort partnering with technical teams
Structured cross‑functional problem solving, organizational rigor, and follow‑through
Ability to balance customer advocacy with business objectives
Travel up to 5%

Benefits

Comp & perks

Medical, dental, and vision insurance
Life and short- and long-term disability coverage
401(k) retirement savings plan with company match
Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
Two (2) floating holidays per year
Paid sick leave*
Six (6) paid company holidays
Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
Additional wellness and employee assistance programs