Senior Customer Experience Data Analyst

OnTrac

Senior Customer Experience Data Analyst at OnTrac enhancing customer experience through data reporting and analysis. Collaborating with operations and leadership teams to drive performance insights in logistics.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $84,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analytics and business intelligence, with a strong focus on building insights from large data sets and ensuring reporting accuracy. Proficient in SQL and familiar with warehouse systems to support operational performance and customer insights.

Highest-signal resume keywords

5+ Years In AnalyticsExpert-Level Data InsightsStrong SQL SkillsWarehouse Systems FamiliarityOperational Performance Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReporting DevelopmentPerformance MetricsEscalation TrackingData ValidationOperational InsightsTrend AnalysisRoot Cause IdentificationDashboard MaintenanceData Gap Identification

Soft Skills

Clear StorytellingCollaborationAttention To DetailProblem SolvingCommunication

Industry Keywords

Warehouse FulfillmentLogisticsSupply ChainE-CommerceControl Tower Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Develop Control Tower reporting: Build and maintain daily, weekly, and monthly reporting for escalations, performance metrics, customer-level insights, and Control Tower operations.
Support customer-facing materials: Prepare reporting and analysis for MBRs, QBRs, white glove programs, and other customer touchpoints, ensuring accuracy and clear storytelling of operational performance.
Enable real-time monitoring: Partner with Control Tower Managers to support escalation tracking, accurate data capture, timely updates, and active issue support through relevant operational insights.
Analyze customer performance: Review performance for top customers, growth accounts, churn-risk customers, and high-priority initiatives to identify trends, risks, and improvement opportunities.
Maintain reporting accuracy: Ensure consistency and accuracy across dashboards, reports, and customer-facing materials.
Improve reporting processes: Identify data gaps and opportunities to strengthen Control Tower reporting, monitoring, and visibility.
Surface trends and root causes: Use available data to identify recurring issues, operational trends, root causes, risks, and opportunities for Control Tower leadership.

Requirements

What you’ll need

5+ years in analytics, business intelligence, or operations analysis, preferably in warehouse fulfillment, logistics, supply chain, e-commerce, or a similar environment
Expert-level ability to build insights using large, complex data sets
Strong SQL skills with the ability to pull, validate, and interpret operational data
Familiarity with warehouse systems and operational event data, including WMS scan events, exception codes, labor tracking, and station performance

Benefits

Comp & perks

Medical, dental, and vision insurance
Life and short- and long-term disability coverage
401(k) retirement savings plan with company match
Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
Two (2) floating holidays per year
Paid sick leave*
Six (6) paid company holidays
Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
Additional wellness and employee assistance programs