NinjaOne

Customer Success Manager

• grow individual book of business within existing accounts
• proactively engage and reach out to accounts
• act as the single point of contact for accounts
• communicate with and react to client requirements
• analyze customer needs to present solutions
• nurture and maintain strong relationships with stakeholders
• research and document relevant contact information in Salesforce
• ensure accurate forecasting and proper documentation in Salesforce

Account Executive

• Achieving sales and profitability objectives and focuses on small and mid-market prospect accounts
• Engaging with interested prospects, managing sales cycles to help potential customers evaluate our product, and closing revenue
• Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve annual sales goals
• Become a trusted guide on NinjaOne’s products and conduct discovery calls, presentations, and demos with prospects
• Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold discounts
• Demo the product to prospects
• Manage sales cycles to help potential customers evaluate Ninja’s product and closing revenue
• Forecast opportunities in Salesforce to hit or exceed a monthly quota in a defined territory
• Other duties as needed

Account Executive, SMB

Sales

• Lead, scale, and develop a high-performing team of Account Executives
• Elevate team capability through structured coaching and enablement
• Own pipeline health and forecasting rigor
• Foster a high-performance culture through targeted incentives
• Provide regular, data-driven insights to senior leadership
• Partner cross-functionally to align go-to-market strategy
• Travel as needed to support team performance

Manager, Enterprise Sales

• responsible for growing individual book of business
• proactively engage and reach out to accounts
• build relationships to identify, qualify, sort, and develop opportunities
• communicate with customers and react to client requirements
• analyze and understand customer needs to present solutions
• nurture and build relationships with stakeholders to ensure satisfaction and find growth opportunities
• utilize Salesforce to ensure activities are documented properly

Client Partner

• Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders
• Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
• Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value
• Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives
• Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
• Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
• Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives

Enterprise Account Partner

Video Editor

• Produce, edit, and maintain training, onboarding, and product-focused video content using non-linear editing software
• Create engaging content primarily focused on NinjaOne’s UI, features, products, workflows, and use cases
• Translate scripts, concepts, and product information into clear, effective video content
• Contribute to script development and content planning, including helping shape flow, structure, and how information is best presented
• Bring creative ideas to presentation style and use case explanation while keeping content practical, clear, and aligned to audience needs
• Audit and update NinjaOne’s training video library to ensure video content is current and accurate
• Manage multiple projects and priorities at once while keeping timelines, deliverables, and updates organized
• Use tools like Asana to track work and maintain momentum across content projects
• Partner with multiple members of the Training & Enablement team and other stakeholders to bring alternative video and learning content to life
• Support written training and enablement content as needed

Associate Video Editor

Systems Engineer

• Lead the transition from a manual, undocumented environment to infrastructure-as-code
• Take ownership of the systems foundation, including Active Directory cleanup and governance
• Manage VMware environment and evaluate hypervisor alternatives
• Maintain standards in physical datacenter operations
• Formally manage a team of three engineers
• Collaborate with SRE and corporate IT teams to understand requirements

Manager, Datacenter and Systems Engineering

• Consistently meet and maintain your relationship with NinjaOne channel partners and customers
• Drive Net dollar Retention through cross-sell upsell activities
• Manage communications and employ conflict resolution with customers
• Track and coordinate activities for each account
• Negotiate and closing contracts
• Analyze marketing trends and predictions
• Determine customer needs and propose appropriate solutions
• Identify new sales opportunities within existing accounts, including encouraging clients to upgrade services
• Secure leads for potential customers and appointments for the lead with a sales team member (e.g., account executive)
• Gather information on the lead’s budget, authority (i.e., ability to make purchase decisions) need for the Company’s product/service, and the timeline (i.e., when the lead will be able to make a decision)
• Work closely with CAMs and channel team to assist in larger team initiatives

Customer Success Manager, Channel

Human Resources

• Administer and optimize HR processes throughout the employee journey, from onboarding to offboarding
• Play a key role in enhancing the new hire experience by developing and driving onboarding initiatives in collaboration with stakeholders
• Assist in the development and implementation of HR policies
• Ensure compliance with labor regulations
• Ensure clear and effective communication of HR policies, procedures, and initiatives to all employees
• Innovate and improve the employee lifecycle, from communication strategies to internal documentation and relationship building
• Process terminations and conduct exit interviews, working with internal teams to ensure smooth transitions
• Assist with the development of the performance review process
• Provide support for employee relations activities, including counseling, disciplinary actions, performance improvement plans, and terminations
• Manage employment-related inquiries and provide guidance on complex and sensitive matters
• Assess organizational goals and prioritize HR initiatives that align with these objectives
• Identify and focus on high-impact tasks and projects
• Efficiently manage routine HR tasks while prioritizing urgent issues to maximize positive outcomes
• Analyze and understand how individual HR tasks interrelate and impact the overall workflow to ensure seamless integration and minimal disruption
• Continuously seek process improvements in all areas of HR.

Human Resources Generalist

• Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve annual sales goals
• Become a trusted guide on NinjaOne’s products and conduct discovery calls, presentations, and demos with prospects
• Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold discounts
• Demo the product to prospects
• Manage sales cycles to help potential customers evaluate Ninja’s product and closing revenue
• Forecast opportunities in Salesforce to hit or exceed a monthly quota in a defined territory
• Other duties as needed

Account Executive, SEA

• Act as the lead point of contact for customer accounts
• Build and maintain strong customer relationships
• Identify, qualify, and develop cross-sell and up-sell opportunities
• Communicate with customers and react to requirements quickly
• Analyze customer needs to present suitable solutions
• Maintain knowledge of market conditions and competitive activities

• Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships
• Act as a trusted advisor to government IT leaders, helping them navigate budget constraints and procurement processes
• Identify opportunities to expand NinjaOne’s presence within public sector organizations
• Build strong, long-term partnerships with public sector IT teams and procurement officials

Customer Success Manager, SLED

• Manage a portfolio of state, local government, and education clients
• Act as a trusted advisor to government IT leaders, school districts, and higher education institutions
• Identify opportunities to expand NinjaOne’s presence within public sector organizations
• Collaborate closely with NinjaOne’s legal and finance teams to navigate RFPs and contracts
• Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement
• Stay up to date on SLED technology trends and funding sources

Events

• Own end-to-end program execution for up to 10+ large-scale conference sponsorships
• Manage comprehensive event logistics, including scheduling and planning
• Collaborate with cross-functional teams to manage social media campaigns and emails
• Establish and nurture relationships internally and externally
• Regularly track and report on conference performance and ROI
• Drive organizational efficiency by managing multiple events

Corporate Events Manager

• Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors — from onboarding through to long-term growth
• Travel regularly across the UK to meet partners on-site, build executive relationships, and deepen NinjaOne's presence within their organisations
• Drive structured partner onboarding and enablement: product training, certifications, go-to-market workshops, and sales toolkits
• Monitor partner health and activity data to proactively identify risks, close adoption gaps, and prevent churn
• Collaborate with the CAM to identify expansion opportunities: new product lines, upsell moments, and territory growth
• Support partners in building repeatable NinjaOne sales motions
• Run regular QBRs with strategic partners, aligning on performance, pipeline, and joint growth plans
• Support distributors in cascading enablement to their reseller networks
• Act as the internal voice of the partner — feeding insights and escalations to Product, Support, Marketing, and Sales
• Keep Salesforce up to date: partner health, activities, and opportunity tracking
• Other duties as needed

Customer Success Manager

Account Executive, SMB

Manager, Enterprise Sales

Customer Success Manager

Enterprise Account Partner

Associate Video Editor

Manager, Datacenter and Systems Engineering

Customer Success Manager, Channel

Human Resources Generalist

Account Executive, SEA

Customer Success Manager

Customer Success Manager, SLED

Customer Success Manager, SLED

Corporate Events Manager

Customer Success Manager – Channel, EMEA