Enterprise Account Partner

NinjaOne

Enterprise Account Partner at NinjaOne managing and expanding relationships with large enterprise customers. Focused on driving customer retention and platform adoption through strategic account management and collaboration.

Posted 5/12/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders
Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value
Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives
Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives

Requirements

What you’ll need

Proven experience managing and growing strategic enterprise SaaS accounts in a customer-facing role
Experience partnering with executive stakeholders in complex enterprise organizations
Strong business acumen with the ability to translate technical capabilities into measurable business value
Demonstrated success leading Executive Business Reviews, strategic account planning, and enterprise customer engagement
Ability to navigate cross-functional organizations and influence outcomes internally and externally
Highly organized, proactive, and solutions-oriented with strong executive communication skills
Experience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) plan
Unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS account managementstrategic account planningExecutive Business Reviewsdata-driven insightscross-sellupsellenterprise customer engagementrisk mitigationescalation resolutiontechnical capabilities translation

Soft Skills

relationship managementexecutive communicationbusiness acumenorganizational skillsproactive problem-solvinginfluencing outcomesstrategic planningcustomer advocacycollaborationsolutions-oriented