Customer Success Manager – Channel, EMEA

NinjaOne

Channel CSM managing the success of EMEA resellers for NinjaOne. Responsible for onboarding, enablement, and ensuring long-term growth with partners.

Posted 4/24/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors — from onboarding through to long-term growth
Travel regularly across the UK to meet partners on-site, build executive relationships, and deepen NinjaOne's presence within their organisations
Drive structured partner onboarding and enablement: product training, certifications, go-to-market workshops, and sales toolkits
Monitor partner health and activity data to proactively identify risks, close adoption gaps, and prevent churn
Collaborate with the CAM to identify expansion opportunities: new product lines, upsell moments, and territory growth
Support partners in building repeatable NinjaOne sales motions
Run regular QBRs with strategic partners, aligning on performance, pipeline, and joint growth plans
Support distributors in cascading enablement to their reseller networks
Act as the internal voice of the partner — feeding insights and escalations to Product, Support, Marketing, and Sales
Keep Salesforce up to date: partner health, activities, and opportunity tracking
Other duties as needed

Requirements

What you’ll need

Proven experience in a channel-facing post-sales role (Channel CSM, Partner Success, Channel Enablement, or similar) in a SaaS or technology company
Deep understanding of the indirect channel model — you know how resellers and distributors operate and what drives their business
Familiarity with the UK channel landscape is a strong advantage
Happy to travel regularly across the UK — this is a core part of how you'll do your best work
Commercially sharp: you spot growth signals and translate them into actionable plans alongside the CAM
Strong communicator and trainer — you simplify complex topics and deliver engaging enablement at all levels
Data-driven and highly organised, comfortable managing a diverse portfolio across geographies and maturity stages
Fluent in English; additional EMEA language a plus
Background in RMM, MDM, endpoint management, or IT management SaaS is a plus

Benefits

Comp & perks

Flexible working hours with remote office options
Insured through AXA Private Medical Insurance (PMI)
Enjoy a gym membership discount
Access to EAP, Second Opinion Service, Working Body Service & Canada Life
Benefit from Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback)
Grow personally and professionally with one of the fastest growing companies
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSRMMMDMendpoint managementIT managementdata analysispartner onboardingsales enablementpipeline managementrisk management

Soft Skills

communicationtrainingorganizational skillsrelationship buildingdata-driven decision makingcommercial acumenproblem solvingcollaborationadaptabilityengagement