Customer Success Manager

NinjaOne

NinjaOne's Customer Success Manager responsible for customer relationships and product adoption. Drive growth through effective communication and consultative skills in a hybrid role based in Tokyo.

Posted 4/30/2026full-timeTokyo • 🇯🇵 JapanMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Act as the lead point of contact for customer accounts
Build and maintain strong customer relationships
Identify, qualify, and develop cross-sell and up-sell opportunities
Communicate with customers and react to requirements quickly
Analyze customer needs to present suitable solutions
Maintain knowledge of market conditions and competitive activities

Requirements

What you’ll need

3+ years of experience as an Account Manager
Consultative skills and ability to influence and inspire customers
Bachelor's degree preferred
Native fluency in Japanese (Spoken and written)
IT knowledge

Benefits

Comp & perks

Health insurance
401(k) plan
Unlimited PTO
Opportunities for growth and advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT knowledge

Soft Skills

consultative skillsability to influenceability to inspirecustomer relationship managementcommunication skillsanalytical skills