Customer Success Manager, SLED

NinjaOne

SLED Customer Success Manager at NinjaOne driving growth in state and local government accounts. Act as a strategic advisor, enhancing IT solutions and customer satisfaction.

Posted 4/29/2026full-timeOldsmar • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of state, local government, and education clients
Act as a trusted advisor to government IT leaders, school districts, and higher education institutions
Identify opportunities to expand NinjaOne’s presence within public sector organizations
Collaborate closely with NinjaOne’s legal and finance teams to navigate RFPs and contracts
Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement
Stay up to date on SLED technology trends and funding sources

Requirements

What you’ll need

Proven track record of selling IT solutions to state & local governments or education institutions
Strong understanding of government procurement processes, budget cycles, and compliance regulations
Experience in SLED account management, public sector IT solutions selling, and customer success
Proficiency in Salesforce & CRM Best Practices
Bachelor’s Degree (Preferred) or equivalent experience in IT, Public Administration, Business, or a related field

Benefits

Comp & perks

medical, dental, and vision insurance
401(k) plan
unlimited PTO

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT solutions sellingSLED account managementcustomer successgovernment procurement processesbudget cyclescompliance regulationsCRM Best Practices

Soft Skills

trusted advisorcollaborationcommunication