Customer Success Manager

NinjaOne

Customer Success Manager at NinjaOne responsible for building and maintaining customer relationships. Engaging accounts and analyzing customer needs to enhance product adoption and satisfaction.

Posted 5/19/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

grow individual book of business within existing accounts
proactively engage and reach out to accounts
act as the single point of contact for accounts
communicate with and react to client requirements
analyze customer needs to present solutions
nurture and maintain strong relationships with stakeholders
research and document relevant contact information in Salesforce
ensure accurate forecasting and proper documentation in Salesforce

Requirements

What you’ll need

Bachelor's degree (preferred)
exceptional consultative skills
polished verbal and written communication skills
resilient attitude to guide customers through issues
proven track record in achieving sales targets
extensive IT knowledge

Benefits

Comp & perks

medical, dental, and vision insurance
401(k) plan
unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

consultative skillsverbal communicationwritten communicationresilient attituderelationship management

Certifications

Bachelor's degree