Customer Success Manager, SLED

NinjaOne

SLED Customer Success Manager at NinjaOne enhancing IT for public sector organizations. Managing client relationships and promoting IT solutions to drive efficiency and compliance.

Posted 4/29/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships
Act as a trusted advisor to government IT leaders, helping them navigate budget constraints and procurement processes
Identify opportunities to expand NinjaOne’s presence within public sector organizations
Build strong, long-term partnerships with public sector IT teams and procurement officials

Requirements

What you’ll need

Proven track record of selling IT solutions to state & local governments or education institutions
Strong understanding of government procurement processes, budget cycles, and compliance regulations
Successfully expanded accounts in SLED markets, identified upsell/cross-sell opportunities
Bachelor’s Degree in IT, Public Administration, Business, or related field preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) plan
Unlimited PTO
Opportunities for growth and advancement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

trusted advisorrelationship buildingpartnership development