Marsh McLennan

Insurance

• Provide assistance to client service team members in the billing and processing of all new and renewal clients
• Balance the workload of your own book of business while helping support the larger and more complex accounts of the client service team
• Work independently and on a team

Client Representative – Business Insurance

Vice President

• Servicing existing clients and assisting in producing new client relationships
• Quickly developing and managing a portfolio of client relationships
• Working closely with the Surety broking team to manage reinsurance placements from start to finish
• Leading client calls and meetings to discuss reinsurance program, renewals, modeling, and benchmarking
• Training new staff, monitoring workflow, and assisting in process improvements
• Developing rapport with clients to be viewed as a trusted advisor
• Liaising with legal, actuarial, accounting, and claims departments to service client needs
• Actively collaborating with broking teams across the organization to develop Surety opportunities

VP, Surety Broking

Consultant

• Manage expatriate medical, dental, life, and disability plans
• Review client needs, recommend suitable approaches, and implement expat benefit program strategies
• Manage client activities and direct work to team members according to roles/responsibilities
• Build effective relationships, internally and externally
• Review and analyze renewals and competitive marketing exercises
• Ensure fair and sustainable expat program renewals
• Coordinate Requests for Proposal on behalf of a client
• Present marketing results and annual renewals to clients
• Handle day-to-day client contact/management to resolve project-related questions and challenges
• Guide junior staff members in client interactions
• Maintain awareness of the expat insurance vendor marketplace and evolving global compliance landscape
• Review external vendor contracts to ensure alignment with client expectations and requirements
• Delegate, guide, and coach junior staff and peer review their work

Senior Expatriate Benefits Consultant

Financial Planning and Analysis

• Work with client staff, investment committees, and boards to understand needs, objectives and investment constraints.
• Examine and monitor developments within the economy, global capital markets, and the asset management community to communicate relevant updates to clients
• Work collaboratively with client team members to manage projects by defining objectives, making recommendations, and ensuring client deliverables are timely and represent best practices.
• Liaise with investment managers, custodians, and Mercer experts to gather and clarify client-specific data supporting service delivery.
• Support investment manager searches, investment structure reviews, asset allocation studies, new business presentations, and other investment-related activities
• Participate in, or lead, quarterly or ad-hoc client meetings
• Mentor and teach junior analysts looking to develop their skills

Senior Associate – Institutional Investment Consulting

Manager

• Develop and implement scheduling strategies that align with organizational goals and optimize resource utilization
• Collaborate with group leads to forecast scheduling needs and accommodate changes in demand
• Monitor scheduling metrics, utilization, and KPIs to identify areas for improvement and implement corrective actions
• Utilize scheduling software and tools to streamline processes and improve communication across teams
• Act as the primary point of contact for scheduling-related inquiries, resolving conflicts and ensuring smooth operations
• Coordinate and manage the assignment of consultants and staff to projects based on availability, skillsets, and project priorities
• Maintain an accurate resource database with current skill profiles, certifications, and availability statuses
• Collaborate closely with project managers, human capital, and delivery teams to align staffing plans with project timelines and business objectives
• Manage the upkeep and accuracy of resource management tools/systems, ensuring data integrity for availability, skills, and utilization
• Train and support end users on resource management tools and best practices
• Identify and recommend process improvements in resource management practices
• Stay informed of industry trends and best practices in workforce and resource management

Resource Manager

Risk

• Actively engage with stakeholders and participate in delivery team working groups to understand change initiatives and ensure appropriate risk engagement.
• Design and embed processes and controls to monitor and manage delivery and delivered risks across the change portfolio.
• Work with stakeholders to consider impacts to delivered risks and develop / update controls to manage obligations and risks within appetite.
• Manage and facilitate effective Line 1 risk decision-making for releases and provide clear risk recommendations for go/no go decisions.
• Where required, ensure appropriate control testing in BAU releases, verify operating effectiveness and maintain release level evidence packs in an auditable format.
• Maintain and report on a consolidated Register of Change Risks, Issues and Actions; drive remediation activity, verify closure evidence and escalate unresolved high severity risks to governance forums.
• Prepare concise risk briefings and decision papers for governance forums, Steering Committees and Executive sponsors where required.
• Enable reporting on operational risk KPIs and the status of change remediation to support senior governance and continuous improvement.
• Support a culture of risk awareness through leading and supporting initiatives to uplift skills and capability relating to management of Risk in Change.
• Develop and maintain RiC tools, templates and checklists to meet Mercer Super’s RMF requirements and so they remain practical and fit‑for‑purpose for business and delivery teams.
• Coach and build capability in delivery teams and business stakeholders so risk effective and practical, auditable RiC practices are embedded in BAU change delivery across the Mercer Super portfolio.

Senior Manager, Risk in Change

Communications

• Effectively synthesize information or data to craft clear and concise narratives that support project objectives
• Draft, review and/or edit communication materials for targeted audiences, including writing for digital communication platforms
• Implement communication strategies and work plans by creating project deliverables guided by change management and communication consultants
• Provide quality assurance, manage and incorporate edits from reviewers (internal, client, vendors) ensuring quality and accuracy of content for all deliverables

Client-Facing Employee Communications Specialist

• Implement strategic plans and advanced technology to maximize clients’ insurance recoveries for mass tort and complex claims such as toxic tort, asbestos, sexual assault, concussion, addiction, contamination, PFAS and other high-value claims.
• Provide insightful analysis and recommendations on insurance coverage for clients facing complex liabilities.
• Manage insurer communications, including notice and tender processes, coverage position letters, and information requests.
• Review policy documents to identify key provisions for policy management systems and coverage charts.
• Evaluate cost share agreements and buyout offers to ensure client interests are protected.
• Utilize both coverage expertise and business relationships to negotiate insurance coverage and loss allocation resolutions with adjusters on behalf of clients.
• Maintain client WC Qualified Self-Insured or monopolistic state status through assisting with filing requirements.

Insurance Coverage Consultant – Complex Liability

• Strategic consulting combining capital markets and corporate balance-sheet optimization in the context of occupational pensions (bAV)
• Broad advisory flexibility across the solution portfolio, including Buy-In, Buy-Out, Contractual Trust Arrangements (CTA), pension funds or combined solutions
• Development and commercialisation of new advisory approaches across the investment process for corporate occupational pensions (strategy, governance, implementation, execution)
• Lead and expand existing client relationships in the corporate segment

Senior Corporate Pension Consultant, Investment Specialist

Operations

• Act as primary contact for field consultants, handling Hub inquiries on pricing, services, scoping, and engagement models, and triaging ad-hoc or complex questions to the right team member
• Manage end-to-end intake and assignment of requests, ensuring clear scope, prioritization, and routing to appropriate resources
• Assign and coordinate team capacity—matching writers, analysts, project managers, and vendors to work based on availability, skills, and project complexity—while partnering with leads to balance workloads
• Maintain and operate workflow systems, intake forms, trackers, SOPs, and documentation; execute standard processes reliably and implement documented process improvements
• Oversee financial and vendor operations including invoicing, PO setup, billing coordination, payment reconciliation, and tracking core metrics (utilization, billing, margins) to support leadership reporting
• Coordinate cross-team deliverables and onboarding logistics (contractor ramp-up, tech setup), resolve routine operational issues, and escalate staffing or process risks to Hub leadership

Operations Specialist – Communication Consultants

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Institutional Investment Consulting Associate

Product Manager

• Define and own the product vision, strategy, multi-year roadmap, and success metrics aligned to business goals and stakeholder priorities
• Translate business needs, technical constraints, and strategic objectives into clear product requirements, user stories, and prioritized backlogs
• Lead product planning and prioritization using data, stakeholder inputs, and business value to ensure alignment with organizational goals
• Oversee planning, execution, and delivery of large-scale product changes and integrations
• Act as product owner in Agile delivery teams: clarify scope, accept deliverables, manage sprint priorities, and remove blockers
• Lead cross-functional product delivery—partner with engineering, design, QA, DevOps, architecture, security, operations, and business stakeholders
• Coordinate developer and release-management activities for major releases, including cutover planning, rollback strategies, and post-release validation
• Mentor and empower delivery teams; foster a culture of continuous improvement and product thinking
• Design and lead change management strategies for new product capabilities and major releases to ensure smooth transitions
• Define and maintain adoption strategies, enablement playbooks, training materials, webinars, and in-app guidance
• Monitor adoption, usage, and engagement metrics; identify friction points and run experiments to increase feature adoption
• Serve as the primary product liaison for technical and non-technical stakeholders
• Communicate roadmap, trade-offs, timelines, and status clearly; maintain transparent, timely status reporting for leadership and vendors
• Manage vendor relationships and third-party product lifecycle, including requirements, RFPs, contract alignment, and performance reviews
• Ensure product roadmap and releases meet regulatory, security, and privacy requirements before release
• Measure and report product value delivery against cost—track ROI, cost-to-serve, and key financial KPIs
• Define, track, and report product success metrics (adoption, retention, NPS, feature usage, uptime, SLAs)

Senior Product Manager

Marketing

• Support producers and account teams by owning the marketing and placement workflow for environmental/pollution liability business insurance submissions.
• Analyze submissions, recommend market strategies, negotiate coverage and pricing with carriers, prepare proposals, and bind coverage as appropriate.
• Provide technical environmental insurance expertise, maintain carrier relationships, and ensure placements meet agency quality and service standards.

Marketing Specialist – Environmental Practice

• Provide assistance to client service team members in the billing and processing of all new and renewal clients
• Balance the workload of your own book of business while supporting larger and more complex accounts of the client service team
• Work independently and on a team

Account Executive

• Support daily operations from a client service and administrative perspective
• Coordinate complex logistics and task assignments for client relationship projects
• Use risk experience to evaluate risks and develop solutions
• Partner with senior Account Managers to retain and generate new business
• Strengthen and maintain relationships with clients and prospects