Marsh McLennan

General

• Collect and analyze healthcare claims and utilization data, including cost projections and evaluations
• Support the Request for Proposal (RFP) process on behalf of clients
• Assist senior consultants in reviewing client needs, identifying suitable approaches, and supporting implementation strategies
• Model employee benefit contributions to help meet employer objectives
• Prepare client deliverables and communications, including reports, spreadsheets, and presentations
• Support the National Survey of Employer-Sponsored Health Plans to create employer health and benefits benchmarks
• Work alongside Marsh’s U.S. Health & Benefits consultants

Health and Benefits Intern

Client Services Representative

• Provide leadership and supervision to the Business Insurance Service team
• Ensure retention and talent development of quality employees
• Execute departmental initiatives aligned with business strategies and objectives
• Support training and quality assurance programs
• Participate in recruiting, hiring and onboarding new colleagues
• Monitor and address employee workload and capacity
• Ensure compliance with corporate programs and policies, including PTO, attendance, travel and expense reimbursement
• Conduct regular one-on-one sessions, team meetings and departmental initiatives
• Ensure agency management systems, files and operational procedures follow MMA quality standards
• Conduct annual performance and compensation reviews
• Develop personal development goals and discuss career paths
• Manage annual budgets and key performance indicators reflecting growth goals and business conditions
• Promote knowledge sharing regarding workflow, markets, products, legislative issues and best practices
• Participate in leadership development training
• Participate in local and regional workgroups and communicate trends, challenges, strategies and opportunities to local office teams

Client Services Manager – Business Insurance

Security Operations

• Provide L3 escalation support for major incidents, leading technical triage, restoration activities, and stakeholder communication
• Operate, troubleshoot, and implement load balancing services, focusing on F5 Distributed Cloud and AWS Elastic Load Balancing (ALB/NLB)
• Manage TLS/SSL enablement across load balancers and, where required, firewalls/WAFs
• Support SD-WAN, WAN, and branch connectivity services
• Troubleshoot routing, pathing, carrier issues, and branch LAN/WLAN environments
• Deliver network changes through ITIL-aligned governance, including planning, risk assessment, validation, and rollback readiness
• Produce operational documentation, ITSM updates, and closure notes
• Support legacy F5 BIG-IP services during transition to cloud/distributed platforms
• Contribute to firewall, WAF, cloud security controls, Zero Trust, and microsegmentation capabilities
• Participate in weekday global follow-the-sun support and a shared weekend on-call rota for major incidents

L3 Network & Security Operations Engineer

Administrative Assistant

• Provide administrative support to 3–6 senior stakeholders from specialist teams
• Book business travel and organize video conferences
• Process expense reports, timesheets and vendor invoices
• Plan external and internal meetings and events
• Enter and update client contact data in CRM
• Collaborate with other assistants to ensure seamless execution of duties
• Coordinate team logistics and manage projects and client project timelines
• Track issues, assist with resolutions and escalate as appropriate
• Liaise with support functions including OS, HC, DTP, Finance and Events
• Liaise with iProcurement to ensure payment to active vendors
• Assist with project-group hotel bookings
• Provide coverage for EAs who are out of the office
• Provide short-term coverage for Principals and Partners during EA assignment transitions or onboarding
• Coordinate team logistics and weekly vendor payments
• Manage calendars, including accepting and declining meetings and resolving calendar conflicts
• Identify and reserve meeting spaces
• Review scheduled meetings to ensure accurate logistics and avoid back-to-back dial-ins
• Handle ad hoc administrative requests, including administrative support for RFPs and tender responses

Analyst

• Work with a broad range of clients and industries as a member of project teams
• Diagnose client issues and design strategic solutions
• Provide quantitative and qualitative analytical support to senior consultants and project teams
• Conduct research and analysis on industry and organization-specific issues, business strategy, corporate performance, compensation and rewards practices and trends
• Analyze clients' strategic, financial, and organizational information to develop career strategies and solutions
• Perform financial analyses of industry sectors and client peer groups
• Collaborate with project teams to structure analyses and present information effectively
• Prepare client presentations for boards of directors, senior executives, and HR leaders

Workforce and Rewards Consulting Analyst

Consultant

• Participate or lead routine client engagements, including managing overall service delivery, strategy, financial evaluations, plan design, renewal, business placement, benchmarking and other projects associated with underwriting health and welfare insurance, brokering contracts or projecting health care related costs
• Lead developing cost projections and evaluation of vendor renewal workups
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools
• Provide high level financial, contract and/or administrative analysis and review of the work of junior staff
• Perform data analysis, including reviewing claims and utilization data to identify trends and patterns
• Use Mercer's internal financial tools to develop self-funded claims projections, set rates and model employee cost-sharing scenarios
• Review internal compliance and client disclosure requirements, external vendor contracts, summary plan documents and employee communications to ensure alignment with client expectations and legal requirements
• Handle day-to-day client contact and management to resolve project-related questions and challenges
• Guide junior staff members in client interactions
• Develop client strategies, interface directly with clients and develop vendor relationships
• Negotiate with benefits carriers and vendors to secure health and welfare plan coverage for employers

Health & Benefits Consultant

• Utilize SAS programming software to interpret, validate and analyze large health care data sets
• Participate in initial meetings with clients or project leads to define project scope and provide insight and expertise
• Define the data process based on project scope and direction from senior actuarial staff
• Understand the reasons and impacts of data anomalies and exceptions on analysis
• Formulate solutions and communicate with client teams
• Use AI and technology-enabled tools
• Perform technical peer review for data analysis projects
• Mentor junior staff
• Collaborate with programmers, actuaries, and clinicians on Medicaid consulting projects

Senior Government Healthcare Data Consultant

• Structure, direct, review, and interpret analyses performed by project teams
• Develop compensation strategies, philosophies, and programs addressing clients’ attraction and retention needs
• Advise senior management on pay strategy, job architecture design, and digital activation
• Manage day-to-day client interactions and maintain strong relationships
• Guide and oversee junior team members and support their development
• Ensure quality deliverables
• Develop new client relationships, extend existing engagements, and identify cross-selling opportunities
• Assist with delivery of large-scale projects
• Support the business development process
• Partner with senior management and HR leaders to develop and deliver compensation strategies

Compensation Consultant

Accounting Manager

• Manage an allocated client base
• Provide advice on significant or problematic losses across a wide range of industry sectors
• Investigate claims and prepare claim files
• Quantify actual losses
• Investigate and resolve coverage issues
• Negotiate with insurers to reach agreeable settlements
• Work with clients to understand and quantify incurred losses
• Prepare claims files for large loss submissions, including all relevant loss considerations
• Work with clients, insurers, and loss adjusters to reach agreeable settlements

Consultant, Forensic Accounting – Claims Service

Actuary

• Develop and apply actuarial modelling skills to support client projects and advisory work
• Execute end-to-end delivery of client engagements, ensuring quality and timely completion
• Communicate key insights and recommendations to clients and internal stakeholders
• Build and maintain trusted client relationships across a range of industries
• Identify opportunities to improve business outcomes through analytical and advisory support
• Contribute to actuarial reserving, technical pricing, stochastic loss modelling, risk finance optimisation and limit validation review projects
• Combine technical problem solving with high-value client engagement
• Deliver actuarial and risk analytics to clients across a range of industries
• Participate in diverse and complex end-to-end client engagements
• Communicate technical insights clearly and practically to clients and internal stakeholders

Actuarial Consultant

• Utilize SAS programming software to interpret, validate and analyze large health care data sets
• Participate in initial meetings with clients or project leads to define project scope and provide insight and expertise
• Define the data process based on project scope and direction from senior actuarial staff
• Understand the reasons and impacts of data anomalies and exceptions on the analysis
• Formulate solutions and communicate them to client teams
• Use AI and technology-enabled tools
• Perform technical peer review for data analysis projects
• Mentor junior staff
• Collaborate with programmers, actuaries, and clinicians on Medicaid consulting projects

Government Healthcare Data Consultant

Administration

• Manage intake and monitoring of client contract requests for Mercer Legal
• Monitor the intake mailbox for new Client Contract Requests and initially review agreements submitted via the CRM tool
• Schedule and facilitate internal stakeholder calls regarding approach, assignments, timelines and contract strategies
• Provide guidance and redlined responses on certain agreements based on SME input and resources
• Track open Client Contract Requests and provide summary updates
• Follow up on request status to help reduce contract execution time and accelerate revenue realization
• Become an expert user of the CRM platform and related tools
• Support CRM adoption and change management efforts
• Develop process improvements to improve team effectiveness
• Learn Mercer businesses and the key legal issues they face
• Collaborate with lawyers, legal professionals and internal stakeholders across Mercer’s US and Canada businesses

Senior Specialist – Contract Administration

• Support clients with their bond needs throughout the bond lifecycle
• Assist with bond requests
• Review and process documentation
• Maintain accurate client and bond information
• Coordinate with carriers and internal teams
• Help ensure timely, seamless service for clients

Client Service Representative – Surety

• Lead end-to-end delivery of complex, multi-domain programs and large projects across Product/Domain and Engineering teams
• Ensure governance, workstream structure, cross-squad dependencies, schedule, and budget execution are aligned and successfully delivered
• Serve as the senior delivery decision-maker and escalation point for assigned programs
• Manage and develop Delivery Managers and Delivery Analysts through direct people management and lead cross-functionally through matrix leadership
• Set delivery direction across squads using Agile, Scrum, and Lean practices
• Balance strategic delivery governance and stakeholder accountability with hands-on tactical execution, dependency management, and release readiness
• Develop and manage integrated program roadmaps, workstream plans, and delivery governance
• Structure and integrate workstreams; delegate delivery management activities and manage dependencies, critical paths, and commitments
• Own program-level risk, issue, decision, and action tracking (RAID); drive mitigation and escalation
• Lead release and cutover planning and execution, including operational readiness, runbook inputs, and go/no-go criteria
• Partner with Product/Domain leads to align plans with priorities and outcomes and provide executive-ready reporting on scope, schedule, budget, and quality
• Lead stakeholder forums and guide delivery decisions by framing options, trade-offs, and recommendations
• Influence product, engineering, operations, and vendors to adopt delivery practices and resolve blockers
• Coordinate vendor deliverables and SOW milestones and address performance risks
• Drive continuous improvement using delivery standards, templates, and tooling

Delivery Lead

IT Support

• Define and own product vision, strategy, and multi-year roadmap for assigned IT platforms
• Translate business needs and technical constraints into product requirements, user stories, and prioritized backlogs
• Lead product planning and prioritization using data, stakeholder input, and business value
• Partner with engineering, architecture, security, operations, vendor partners, and business SMEs to deliver releases on time and on budget
• Act as product owner in Agile delivery teams, clarifying scope, accepting deliverables, managing sprint priorities, and removing blockers
• Drive product adoption and change management through stakeholder engagement, communications, training plans, and measurement
• Define and monitor product success metrics and report product performance to leadership
• Manage vendor relationships and third-party product lifecycles, including requirements, RFPs, contract alignment, and performance reviews
• Ensure product designs meet security, compliance, privacy, and accessibility standards
• Contribute to risk mitigation activities
• Mentor and coach junior product managers
• Contribute to product management best practices and governance across IT