Manulife

Business Analyst

• Manage and maintain the integrity of AdminAdvantage Benefits Member data
• Safeguard member data from unauthorized changes
• Analyze data for compatibility with client setup and provide improvement insights
• Liaise with AdminAdvantage Administration for new client implementations and ongoing plan administration
• Provide technical expertise on demographic file requirements and member processes
• Set up and maintain demographic file rules based on client and member requirements
• Manage pre- and post-enrollment reporting analysis and updates end to end
• Complete annual enrollment activities, including Allow Growth & Salary Analysis
• Identify client impacts and provide data-driven insights to improve service delivery
• Collaborate with internal teams to share information and support continued learning and development
• Identify and implement workflow and system process improvements
• Attend client meetings to gather and document plan member requirements
• Provide status updates and resolve client issues with internal team members and stakeholders

Member Information Insights Analyst

Full-stack Engineer

• Shape and evolve end-to-end architecture with Architecture, Product, and Platform teams
• Influence technical strategy to modernize the technology stack and deliver incremental, high-value outcomes
• Design, build, and operate scalable, secure, high-performing solutions across React, Node.js, GraphQL, .NET, and Java ecosystems
• Drive best practices in testing, CI/CD, operational excellence, telemetry, and observability
• Use New Relic and Moogsoft to improve reliability and system performance
• Deliver high-quality software while balancing speed, innovation, and code quality
• Collaborate across engineering, quality, and cross-functional teams through pairing, mentoring, and code reviews
• Contribute to and leverage open-source and inner-source ecosystems
• Champion responsible use of AI tools in development while maintaining safety, quality, and compliance
• Continuously learn, improve, and deliver impactful solutions for customers and the engineering organization

Senior Full Stack Software Engineer

Payroll

• Lead accurate, timely, and compliant global payroll delivery
• Oversee payroll operations, benefits administration, and rewards-related services
• Partner with People & Communications, Finance, Tax, Legal, Risk, and Technology teams
• Support complex employee matters, escalations, and global operational priorities
• Define and execute the global payroll and rewards services strategy
• Lead operating model improvements, process simplification, automation, and service modernization
• Support organizational changes, acquisitions, business expansions, and strategic initiatives
• Strengthen controls, policies, operational standards, audit readiness, and regulatory compliance
• Manage business continuity and resiliency planning for critical processes
• Use operational metrics and insights to manage risks and improve performance
• Lead payroll and rewards service-provider relationships and governance
• Drive vendor service quality, cost effectiveness, accountability, and continuous improvement
• Lead a global organization across multiple regions
• Build capability through coaching, talent development, succession planning, and employee engagement

AVP, Global People Services – Payroll & Rewards

Cloud Engineer

• Design the AKS cluster model for the Canadian segment
• Implement infrastructure improvements with zero disruption to business operations
• Build an integrated end-to-end application development experience by combining team-owned AKS clusters with partner capabilities
• Integrate CI/CD pipelines, monitoring, logging, risk controls, and security services
• Automate cluster maintenance, operational workflows, and routine processes using Infrastructure-as-Code and AI-assisted tooling
• Identify opportunities to reduce manual effort, improve reliability, and enhance deployment efficiency
• Ensure compliance with enterprise risk and security standards across cluster design, operations, and governance
• Monitor and maintain AKS cluster health, performance, scalability, and security
• Partner with application development teams to meet business and technical needs
• Collaborate with capability-owner teams to align standards, integrate services, and deliver a cohesive platform experience
• Maintain relationships with business partners and shared technology teams to align governance, roadmaps, and service delivery

Cloud Engineer, Canadian Segment Technology

Underwriter

• Evaluate and make underwriting decisions on life and critical illness insurance applications with approval limits up to $10 million
• Partner with assigned underwriters on complex, high-value, or development-focused files
• Review underwriting approach, evidence ordered, documentation, decision rationale, and customer/advisor impact
• Train, coach, and mentor underwriters
• Build future-ready underwriting capabilities through digital tools, AI-enabled decision support, data-driven insights, and continuous improvement
• Promote consistent application of underwriting guidelines, financial and medical underwriting principles, and risk management practices
• Help underwriters understand business impacts including requirement ordering, amendments, advisor communication, cycle time, customer experience, persistency, and competitive positioning
• Manage co-signing and underwriting work efficiently while supporting service standards and timely decisions
• Provide constructive feedback through case discussions, coaching sessions, office hours, and file reviews
• Collaborate with underwriting leaders, Risk Management, Research, medical directors, and new business
• Identify improvements to underwriting processes, documentation, training, requirement ordering, and tool usage
• Participate in case clinics, coaching sessions, office hours, and training activities

Life and Critical Illness Underwriting Co-Signer

Artificial Intelligence

• Own and manage the delivery roadmap for the augmentation portfolio across business units
• Lead solution delivery across low-code rapid deployments and complex builds
• Partner with central Technology teams to align solutions with foundational technology investments
• Oversee operational quality, governance, release readiness, acceptance criteria, and audit standards
• Build and develop high-performing teams
• Engage stakeholders and communicate outcomes to business leaders and executives
• Drive capacity planning, prioritization, and continuous improvement of the shared augmentation library
• Deliver measurable business outcomes through enterprise augmentation agents across Azure, Power Platform, and Salesforce

Director, Intelligent Automation & AI

Administration

• Process access and file copy requests by reviewing documentation and consents
• Review and redact third-party information to comply with privacy requirements and prevent breaches
• Manage and respond to inquiries from multiple shared email inboxes
• Complete claim-related follow-ups and administrative activities
• Process vendor invoice payments accurately and efficiently
• Perform data entry and maintain information in claims management systems
• Prepare, distribute, print, and mail correspondence to claimants, clients, and other stakeholders
• Follow privacy protocols when handling correspondence
• Coordinate and schedule Medical Consultant calls
• Assist with onboarding new clients, including file transfers and administrative coordination
• Support claim operations and the delivery of disability and life insurance services
• Provide administrative support to internal and external stakeholders and contribute to customer experience

Bilingual Disability Administrator

• Lead the design, development, and delivery of full-stack applications using Java (Spring Boot) and React
• Architect and build scalable cloud-native solutions on Microsoft Azure using AKS, App Service, Azure SQL, and Service Bus
• Guide engineering teams through architecture reviews, technical decisions, and implementation best practices
• Mentor and coach developers through code reviews, pair programming, and technical leadership
• Promote software quality through automated testing, observability, and modern engineering practices
• Partner with business and technology stakeholders to translate requirements into technology solutions
• Drive DevOps adoption, CI/CD automation, and infrastructure-as-code practices
• Support production systems, troubleshoot complex issues, and improve reliability and performance
• Balance delivery priorities with architectural health and technical debt management
• Contribute to hiring and talent development efforts

Lead Full Stack Software Engineer

Data Engineer

• Discover hidden information in massive datasets using advanced data analytics and machine learning techniques
• Design, build, and maintain ETL/ELT data pipelines for large-scale datasets
• Migrate legacy data architectures to Azure and AWS using cloud-native services
• Develop and optimize Spark-based pipelines using Databricks and Synapse
• Automate data ingestion, transformation, and delivery workflows with Airflow
• Create interactive dashboards for business stakeholders
• Design and manage MSSQL, PostgreSQL, and MongoDB databases
• Implement secure and compliant pipelines and data governance policies
• Integrate data sources using REST APIs
• Collaborate with data scientists on machine learning model training and deployment pipelines
• Gather requirements and deliver tailored data solutions with cross-functional teams
• Set up monitoring and alerting for data pipeline health and reliability
• Build and deploy applications with Docker
• Identify workflow inefficiencies and implement cost-reducing process improvements

Insurance

• Build relationships with advisors and act as their advocate and consistent point of contact during New Business and In-Force processes
• Ensure applications move accurately through processing stages within service standards
• Order medical evidence and review applications and attachments for completeness and accuracy
• Work with advisors and head office departments to correct application or process errors
• Own and prioritize assigned files based on urgency
• Influence internal clients to meet service standards
• Maintain comprehensive case notes
• Escalate complex service issues and complaints
• Check, prioritize, update, and close WealthServ tasks
• Review and update policy information on WealthServ and carrier websites
• Verify and order underwriting requirements and communicate application status
• Manage shared mailboxes and coordinate carrier requests
• Process incoming contracts, verify policy details, and create cover memos
• Process policy updates including address, surrender, and ownership changes
• Process AOR requests and verify advisor codes
• Enter premium amounts and create accurate policy entries
• Monitor SLAs for AORs, underwriting decisions, contracts, deliveries, and application reflections
• Manage cheque processing and conversion tasks

Insurance Case Coordinator

• establish rates and retentions for new and existing Group Benefit plans
• provide internal account management for client requests relating to pricing and benefit changes
• demonstrate understanding of liability associated with group benefits arrangements
• prepare quotation submissions
• onboard new clients and develop applications
• work with internal partners for plan design management
• improve operating performance for long-term financial success
• negotiate contracts and financial arrangements

Bilingual Underwriting Consultant

• Evaluate applications of the highest financial impact and complexity
• Analyze decisions without compromising overall underwriting policies
• Work independently and guide more junior colleagues
• Identify and provide solutions to work related problems and issues (i.e. Work flow, systems)
• Negotiate and manage time and resources to meet deadlines and service times
• Provide training and act as an information resource for more junior underwriters
• Process all aspects of auditing, formal appeal reviews and contestable claim review
• Audit applications underwritten to ensure underwriting decisions, correspondence and administrative processing have been followed in accordance with established guidelines and policies
• Audit medical record summaries to ensure documentation is in accordance with established guidelines
• Assist management with various research projects pertaining to risk assessment
• Process formal underwriting appeals and complaints
• Review underwriting fraud referrals for appropriateness and assist management with book of business reviews
• Review contestable claims for potential misrepresentation during underwriting
• Maintain good relationships within a self-directed team environment
• Project a professional image and serve as an example to junior staff
• Manage all aspects of underwriting process for most complex cases
• Serve as a subject matter expert for more junior colleagues and management

Senior Underwriting Consultant

Customer Support

• Answer incoming customer calls regarding policy/contract information, issues, service questions and general client concerns
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests
• Resolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate resources
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats

Customer Service Professional

Vice President

• Lead a strategic initiative to design, build, and scale a platform of affiliated advisors
• Develop and execute strategies for building and scaling the affiliated advisor platform
• Translate business objectives into actionable plans with clear milestones and measurable outcomes
• Drive awareness of the platform and recruit agents
• Operationalize lead framework across multiple channels
• Implement tiered compensation structure aligned with performance standards
• Stand up sales desk operations including staffing, scripts, and knowledge base
• Drive onboarding and conversion of BGAs/IMOs/LOAs
• Design and manage certification programs
• Maintain public scoreboards for certification and lead performance
• Manage budget for running the network

AVP, Advisor Network

Product Manager

• Act as the primary owner of a dedicated client-support program
• Provide expert advice and guidance on program strategy, design, and execution
• Build and maintain strong relationships with key clients and partners
• Prepare and deliver regular presentations and reporting on program deliverables
• Design, refine, and maintain pharmacy programming that supports client priorities
• Lead key program initiatives from inception to implementation
• Establish and maintain clear governance frameworks and processes
• Coordinate input from multiple stakeholders for practical program solutions
• Collaborate with Business Insights and Advanced Analytics teams
• Support clinical and economic evaluation of drugs and policies
• Support real-world data analysis and report insights