Manulife

Financial Planning and Analysis

• Monitor and clear the SimCorp Dimension (SCD) message queue throughout the day to ensure all transactions are elevated to final status at end of day
• Monitor the team shared mailbox throughout the day and taking appropriate action on the emails received
• Generate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame
• Investigating Transaction Hub (THUB) unknown queries and generating adhoc transactions to THUB as needed
• Supporting adhoc analysis to identify root cause of production problems and develop timely solutions
• Executing user acceptance test for implementation of new security types and functionalities and system upgrade
• Executing and validating test cases for end-to-end processes
• Supporting for period end close processes
• Working in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain: Portfolio, Security, Transaction, Bank Account, Segment, Accounting configuration
• Identify opportunities to leverage system capabilities in order to meet business requirements
• Assist junior team members by being the go-to person in resolving issues during shift
• Any other duties or projects assigned from time to time within or beyond working hours if needed

Senior Investment Operations Analyst

Risk

• Execute control assurance assessments and control testing according to the company’s policies and standards.
• Support ongoing compliance initiatives and contribute ideas to enhance control frameworks.
• Perform information risk assurance assessments and controls testing according to the company’s policies and standards, e.g. Application security, IT asset inventory, IT disaster recovery etc.
• Be a part of an engagement team and participate in internal / stakeholder meetings to understand and assess IRM processes.
• Review evidence, analyze data, and documenting workpapers of the process, test steps, results and detailed findings.
• Support data analysis tasks such as reviewing control testing data, identify trends, or assisting with updates to dashboards or reports (e.g., Power BI or Excel).
• Socialize and collaborate with process owners, Governance & Control teams, and Information Risk Officers, to ensure issues identified from assurance engagements are tracked with management corrective action plans defined to address the risks.

Co-op Internship – Global Information Risk Management

Marketing

• Develop marketing collateral and campaigns that engage members and sponsors.
• Collaborate with Agile marketing squads to deliver marketing initiatives.
• Measure and report on marketing campaign effectiveness.
• Craft positioning strategies for marketing products and services.
• Support sales and customer-facing teams with tools and materials.
• Conduct testing and analyze data to enhance customer value and business outcomes.

Marketing Consultant – Health Marketing & Experience

Project Manager

• Lead strategic business initiatives from development to execution with senior leadership.
• Assist in decision-making, planning, and implementing strategic initiatives.
• Creating, managing, and owning initiative-level, end-to-end project plans including dependency management.
• Using your organizational and analytical skills to complete detailed roadmaps, milestone views, and reporting asks in multiple tools to serve a variety of stakeholders.
• Identifying, articulating, and profiling risks and issues with the goal of sourcing workarounds, solutions, and decisions.
• Embracing change and bringing new ideas forward to help improve execution excellence, delivery predictability, and optimization of workflows.
• Communicating effectively and maintaining appropriate governance and transparency of initiatives in alignment with Enterprise governance and agile ways of working.
• Adapting quickly to changing priorities and timelines while keeping business needs in focus.
• Actively participating in an agile environment involving team members with varying degrees of expertise and specialization.
• Motivating and inspiring teams to achieve shared goals.
• Improve processes and optimize procedures for better efficiency and productivity of planning and executing strategic initiatives.
• Act as a liaison between stakeholders, providing strategy updates, problem-solving, and project management.
• Build and maintain relationships with key stakeholders to ensure operational efficiency.
• Support project management, risk management, and other activities impacting Manulife Bank strategy commitment to continuous improvement

• Conduct annual risk assessments to identify Records and Information Management (RIM) process gaps at the Segment and Business Unit levels.
• Work with Segment Records Officers to review results from testing and monitoring of key controls, including walkthroughs with stakeholders such as Record Owners and Business Unit Records Coordinators.
• Provide timely recommendations on process improvements and control gaps to Segment Records Officers and the Global RIM Center of Excellence.
• Perform testing and monitoring activities to validate compliance with the Global RIM Policy and associated controls.
• Ensure alignment with applicable laws, standards, and industry regulations.
• Review and discuss testing outcomes with Segment Records Officers to confirm appropriate control coverage and identify opportunities for improvement.
• Collaborate with internal and external audit and risk teams by providing required documentation and evidence to demonstrate compliance with governance standards.
• Support the Global RIM Director in preparing Corrective Action Plans, including gathering supporting evidence and completing updates before closure deadlines.
• Assist in reviewing Risk and Control Self-Assessments for both the Global RIM Center of Excellence and Segment/Function Records Officers and communicate recommended updates to internal processes.
• Support full project lifecycle activities for electronic records management initiatives, including retention and destruction of files within SharePoint, shared network drives, and other systems housing structured electronic records.
• Prepare and distribute regular reports summarizing risk assessment results, compliance status, and process improvement recommendations for management and stakeholders.
• Develop and deliver training programs to strengthen employee understanding of governance, risk, and compliance requirements and promote a culture of accountability.
• Identify opportunities to improve governance processes, reduce risk exposure, and enhance operational efficiency.
• Serve as a Subject Matter Expert for RIM governance and key control processes, ensuring adequate controls align with Global RIM Standard Operating Procedures.
• Build and maintain effective partnerships with stakeholders across Legal, Compliance, Information Technology, and other functions.
• Apply analytical thinking to evaluate processes, identify gaps, and support the company’s mission of Easier. Better. Faster.
• Participate in meetings and present information to stakeholders at various levels of the organization.

Global RIM Project Manager

Bilingual

• Elaborate and apply strategic case management plans
• Provide leadership, encouragement, mentoring, and customer service support to case managers
• Provide coaching and training to employees
• Support claims managers with complex files and various projects
• Reinforce client relationships and participate in client meetings when needed
• Contribute to continuous improvement by identifying strengths and opportunities

Bilingual Disability Specialist

Support Engineer

• Collaborate with upstream and downstream systems to troubleshoot and resolve data processing issues.
• Investigate SQL stored procedures, Informatica workflows, CA WLA failures, and Perl scripts to diagnose issues or perform analysis for minor enhancements.
• Track, manage, and resolve a high volume of daily exceptions as part of operational support activities.
• Use Agile methodologies and tools such as JIRA to manage work items and enhancements.
• Coordinate and contribute to development efforts with the development team for major enhancements, following DevOps practices.
• Oversee and coordinate code deployments with various teams, ensuring compliance with audit and control standards.
• Stay current with emerging standards, technologies, methodologies, and best practices.
• Consistently apply continuous improvement principles to enhance processes and overall team efficiency.

Associate Software Technical Analyst

Analyst

• Responsible for Tier 1 supervision, approval of daily, monthly, quarterly trade reports
• Review and approve new accounts and KYC updates
• Communicate with advisor teams regarding compliance inquiries
• Assist with investigations related to complaints and regulatory inquiries
• Identify and escalate any areas of non-compliance
• Maintain clear records of supervisory decisions
• Participate in team meetings and contribute ideas to streamline workflows

Field Supervision Analyst

• Provide independent second line challenge of first line risk assessments, controls, and risk decisions.
• Assess adequacy of technology, data, and operational risk practices against standards and regulatory expectations.
• Develop clear, evidence‑based second line risk opinions and escalate material issues with recommendations.
• Perform deep‑dive RCSA reviews and challenge risk ratings, control assertions, and completeness of assessments.
• Identify underassessed risks, weak controls, and cross‑assessment inconsistencies.
• Review major technology initiatives and platform changes for risk impacts and sufficiency of mitigation plans.
• Evaluate risks associated with architecture changes, new solutions, and implementation activities.
• Review incidents, classifications, RCA quality, and recurrence prevention measures.
• Assess and challenge risk acceptances and corrective action plans for feasibility and urgency.
• Validate CAP closure evidence as part of second line review.
• Review business continuity plans, DR test results, and resilience capabilities, challenging gaps and assumptions.

Information Risk Manager – Business Continuity and Disaster Recovery

Manager

• Perform internal control testing for RCSA, Operational Risk and Resilience Oversight, quality assurance, and audit activities
• Design and implement new controls and tests to address audit-identified risk areas
• Analyze processes and controls using data analytics to identify gaps, trends, and remediation needs
• Recommend system enhancements and operational improvements to increase efficiency and strengthen risk governance
• Troubleshoot and resolve complex operational and control-related issues
• Drive continuous improvement of business processes and controls
• Act as an internal subject matter expert (SME) for escalations, consulting, and problem-solving
• Serve as liaison for departmental and cross-functional initiatives and projects
• Collaborate with stakeholders to facilitate issue resolution and corrective actions
• Coordinate research and responses for compliance monitoring, internal reviews, and external audits
• Oversee review and updates of procedures including Disaster Recovery, Business Continuity, Records Management, and Privacy
• Ensure integrity of processing and workflows through cross-department collaboration
• Maintain and manage the department’s procedures and documentation library, ensuring accuracy and currency

Control Oversight Manager

Events

• Manage and craft unforgettable experiences that build brand momentum and deliver on event objectives
• Lead end-to-end program delivery: sourcing, critical path, budget management, contracting, vendor management, communications, onsite execution, post-event wrap-up, and reporting
• Own programs such as roadshows, incentives, and multi-day sales conferences, plus other key initiatives
• Participate and/or lead committees, status updates, and pre/post event briefings
• Develop, track, and report on budgets; drive efficiencies and savings, ensure timely payments and financial closure
• Recognize challenges early and troubleshoot with expertise and strong relationships
• Research and present recommendations for destinations, venues, AV production, formats, and experiential components
• Collaborate with peers, clients, vendors, and internal teams (procurement, legal, IT, marketing, design, etc.) to influence decisions, establish objectives, and deliver on time
• Gather post-event feedback from partners, sponsors, and client groups to improve future performance
• Support and enhance event processes and policies; identify gaps and document improvements
• Apply industry experience and networks to drive efficiencies, best practices, and new trends
• Travel up to 25–30% (weekdays/weekends/overnights) by air, train, and car, as program needs require
• Execute onsite with long hours of standing/walking; serve as the key liaison among clients and vendors
• Support show flow development and AV coordination with internal and external partners
• Ensure all program deliverables—theme, creative, locations, travel, activities, entertainment, speakers, meals, mobile app, materials, financials, staffing, registration, and gifting—align with client expectations and business objectives

Senior Event Planner

Procurement

• Support third party exit plan design and simulation testing for critical vendors
• Oversee distribution channel risk across external channels (agents, brokers)
• Design severe-but-plausible scenarios aligned to critical business services
• Track remediation plans and measure exit readiness across the vendor portfolio
• Maintain a risk assessment program for third-party distribution channels
• Define and maintain KRIs and produce dashboards for risk posture narratives

Vendor Management Consultant

Consultant

• Review LTC claims to identify fraud, waste, and abuse indicators
• Manage a high-volume investigative caseload
• Conduct end-to-end investigations gathering various types of proof
• Monitor investigative trends and provide data-driven recommendations
• Prepare clear, evidence-based case summaries and well-documented investigative files
• Draft claimant communications and support escalations

Fraud Consultant – LTC Fraud, Waste & Abuse

Program Manager

• Drive acquisition integration programs fundamental to the success of the Manulife strategy in partnership with the Head of Integration Enablement, the relevant business unit Delivery Leader and cross-functional business leaders; ensure business benefits are realized within set parameters of time, budget, etc.
• Partner with leaders across Manulife/John Hancock to ensure acquisition program goals are translated to measurable action plans; communicate and drive action plans balancing resource and funding capacity constraints
• Serve as a thought partner to senior leadership and business partners; drive a client experience focus throughout all programs and challenge teams to innovate beyond current business norms
• Develop and manage an integrated plan and roadmap of activities, ensuring key program metrics and success criteria are developed and achieved
• Oversee all elements of the integration program, ensure a complete solution is delivered which considers the integration and evolution of roles, process, technology and data; partner with change management resources to drive business readiness across the go-forward organization
• Serve as a primary point of escalation and solutioning for delivery teams, value streams etc.; liaison with business teams, leadership etc. to quickly resolve issues
• As necessary deep dive into specific initiatives/outcomes to remove roadblocks and solve emerging issues; this may include facilitation of workshops, analysis of outside partnerships, resource planning, financial management etc.
• Ensure financial objectives are met through the active forecasting of requirements; preparing of annual budgets; scheduling expenditures; analyzing variances and initiating corrective actions
• Lead program management activities such as milestone and impact planning, progress reviews and approvals, budget planning and management in alignment with established practices of the segment and business unit
• Develop, motivate, mentor and challenge project teams and value streams (indirect reports)
• Act as a change agent to build awareness/vision
• Communicate/present consolidated key insights to Program Sponsors and Senior Management audiences/stakeholders that assist in the understanding of overall health and performance of the acquisition integration, and any required actions or decisions
• Identify and negotiate resources across business units
• Manage and monitor program financials with a focus on integration activities
• Execute all governance activities in alignment with practices of the segment and business unit

Program Director – Acquisition Integration

Data Scientist

• Design and evaluate LLM-based applications, including RAG pipelines, agentic systems, and chat interfaces.
• Conduct LLM red-teaming, bias detection, and alignment testing using comparative and statistical analysis techniques.
• Build and maintain automated evaluation frameworks for LLM outputs using embedding-based and prompt-based methods.
• Develop interactive dashboards and visualizations using Power BI to communicate insights and model performance to stakeholders.
• Integrate and test LLMs using OpenAI APIs, Databricks, and Azure AI Services.
• Collaborate on the development of fine-tuning and pre-training pipelines for domain-specific use cases.
• Work with Vector Databases (e.g., FAISS, MongoDB, Neo4j) to support RAG and semantic search capabilities.
• Participate in code reviews, documentation, and agile development cycles with the engineering team.