Senior Underwriting Consultant

Manulife

Senior Underwriting Consultant responsible for evaluating complex applications and guiding junior colleagues at Manulife. Position requires strong underwriting experience and excellent relationship management skills.

Posted 8/2/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $92,475 - $160,290 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive underwriting expertise with a strong focus on analyzing complex financial applications and ensuring compliance with established guidelines. Capable of mentoring junior colleagues while maintaining effective customer relationships and managing time-sensitive projects.

Highest-signal resume keywords

Underwriting ExperienceAnalytical SkillsCommunication SkillsProblem-Solving SkillsMedical Science Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Underwriting FunctionAuditingRisk AssessmentFraud ReviewContestable Claims ReviewTechnical Information ApplicationCustomer Relationship ManagementWorkflow ManagementFormal Appeal ProcessingDecision Analysis

Soft Skills

Interpersonal SkillsOrganizational SkillsIndependent WorkTeam CollaborationTraining and Mentoring

Industry Keywords

John HancockMorbidityInsurance UnderwritingMedical TerminologyBusiness GuidelinesService TimesCustomer FocusAdministrative ProcessingReferral AreasComplex Cases

About the role

Key responsibilities & impact

Evaluate applications of the highest financial impact and complexity
Analyze decisions without compromising overall underwriting policies
Work independently and guide more junior colleagues
Identify and provide solutions to work related problems and issues (i.e. Work flow, systems)
Negotiate and manage time and resources to meet deadlines and service times
Provide training and act as an information resource for more junior underwriters
Process all aspects of auditing, formal appeal reviews and contestable claim review
Audit applications underwritten to ensure underwriting decisions, correspondence and administrative processing have been followed in accordance with established guidelines and policies
Audit medical record summaries to ensure documentation is in accordance with established guidelines
Assist management with various research projects pertaining to risk assessment
Process formal underwriting appeals and complaints
Review underwriting fraud referrals for appropriateness and assist management with book of business reviews
Review contestable claims for potential misrepresentation during underwriting
Maintain good relationships within a self-directed team environment
Project a professional image and serve as an example to junior staff
Manage all aspects of underwriting process for most complex cases
Serve as a subject matter expert for more junior colleagues and management

Requirements

What you’ll need

College graduate or business equivalent
Preferably 7 or more years of underwriting experience or exposure
Strong knowledge of underwriting function; Sound knowledge of John Hancock's various businesses
Strong knowledge of referral areas
Strong organizational, communication and interpersonal skills
Strong analytical skills; ability to define, research and resolve problems
Excellent ability to create and maintain customer relationships
Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus
Strong ability to comprehend, retain and apply current technical information to daily work issues
Strong knowledge of company plans, riders, benefits and illustrations
Strong knowledge of medical science, technology and terminology and their impact on morbidity.

Benefits

Comp & perks

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability coverage
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans (including 401(k) with employer matching)
Generous paid time off (11 paid holidays, 3 personal days, 150 hours vacation, 40 hours sick time)