Manulife

Engineer

• Lead and improve the end-to-end flow of work across an Agile Release Train
• Facilitate program-level events such as Program Increment (PI) Planning, ART syncs, system demos, and retrospectives
• Translate business priorities into clear Program Increment objectives
• Identify and address risks, dependencies, and impediments
• Partner with Product and Engineering leaders to support prioritization and value delivery
• Provide visibility into delivery health, capacity, and resource needs
• Use Agile metrics to identify improvement opportunities
• Coach leaders, Scrum Masters, and teams on Agile practices

Lead Release Train Engineer

AI Engineer

• Support the design, development, and deployment of AI and ML solutions for the Long-Term Care program
• Work with Data Scientists and AI Engineers to help build and maintain ML and GenAI pipelines (data preparation, feature engineering, model training, and evaluation)
• Assist in deploying models into production environments using modern engineering practices
• Help monitor model performance, including accuracy, drift, and reliability, and support troubleshooting and improvements
• Contribute to both traditional ML use cases (predictive models, classification, forecasting) and GenAI use cases (summarization, document processing, RAG, automation)
• Develop and maintain APIs and services that integrate AI solutions into business workflows
• Follow established MLOps and LLMOps practices, including version control, testing, and documentation
• Support building observability tools such as logging, dashboards, and alerts
• Collaborate with cross-functional teams including engineering, data, business, and governance teams
• Ensure solutions follow enterprise standards for security, compliance, and responsible AI
• Continuously learn and apply new tools, frameworks, and best practices in AI, ML, and software engineering

Sales

• Own and execute the retention strategy for Mid-Large Corporate and Taft-Hartley clients
• Proactively identify, quantify, and manage retention risk
• Develop and execute sponsor-level action plans in partnership with Relationship Management
• Lead all aspects of due diligence events, including RFI/RFP strategy, response execution, finalist presentations, and contract negotiations
• Design and implement loyalty and engagement programs

Retention Sales Director

Attorney

• Lead and manage the Global Capital Formation legal function supporting all aspects of private fund formation across private equity, private credit, infrastructure, real estate, timberland and agriculture
• Oversee the structuring, launch, and administration of global funds with co‑investment vehicles, parallel structures, and feeder vehicles as well as funds of one and separately managed accounts
• Draft, negotiate, and supervise preparation of core private fund documents, including: Limited partnership agreements, Private placement memoranda, Subscription agreements, Investment management agreements and Side letters
• Engage directly with senior leadership and investment teams to resolve complex structuring, operational, and investor-related matters
• Provide strategic legal guidance on development of new global private markets products and customized investor solutions and partner closely with investor relations and distribution teams on fundraising for global private markets strategies
• Advise on regulatory matters involving the Investment Advisers Act, Securities Act, and Investment Company Act, including development and maintenance of fund-related policies and procedures
• Review and approve investor communications and marketing materials to ensure compliance with regulatory and contractual requirements
• Oversee preparation and updating of Form ADV and other regulatory filings for private markets entities
• Collaborate with investment, finance, compliance, tax, operations, and investor relations teams on capital formation strategy, product development, fund closings, and ongoing fund governance
• Manage external counsel engagements to ensure efficiency, cost‑effectiveness, and consistency across global fund launches
• Serve as the principal legal advisor to the Global Capital Formation function and a strategic partner to business leadership
• Build, develop, and lead a high-performing team supporting global private fund formation activities
• Drive continuous improvement across legal processes, documentation standards, and fundraising workflows
• Contribute to strategic planning for the long-term growth of the Private Markets platform

AVP, Head of Global Capital Formation Legal

Product Manager

• Lead the redesign of websites
• Drive the strategy of Adobe Experience Manager components
• Present product concepts and delivery timelines
• Manage program backlog
• Champion user-centric design
• Respond to bugs and customer-facing issues
• Work on analysis and generating requirements

Global Digital Product Manager

DevOps Engineer

• Responsible for managing Azure Kubernetes Services, Azure PaaS, CI/CD pipeline, platform roadmaps to delivery, and accountable for platform efficiencies.
• Act as Subject Matter Expert on platform for internal clients and teams within the organization.
• Lead KPI development, and drive implementation of best practices.
• Champion adoption of standards around platform management, compliance, and security patterns.
• Optimizing product performance and maximizing business value of the platform.
• Plan and lead platform evolutions, including upgrades and feature enhancements by collaborating with internal stakeholders and vendors.
• Ownership of customer issues from inception to resolution.
• Assist in investigation and resolution of client, product/platform issues in a multi-vendor environment.
• Manage multiple cases involving a variety of technologies, protocols, and equipment.
• Responsible for consistent delivery of product services on a 24/7 basis within well-defined Service Level Agreement.

Lead Platform Reliability Engineer

Security Engineer

• Implement and maintain Data Loss Prevention (DLP) solutions
• Configure and deploy DLP policies, rules, and alerts
• Collaborate with multi-functional teams including IT, Legal, and Compliance
• Conduct data discovery and classification exercises
• Integrate DLP solutions with existing security infrastructure
• Stay updated on trends in DLP technologies and regulations
• Develop DLP configurations, procedures, and troubleshooting guides

Senior DLP Security Engineer

Risk

• Support the execution of the Bank Operations’ Risk & Control Programs, including: Process Criticality & Inherent Risk Assessments (PCIRA), Risk & Control Self-Assessment (RCSA), and control testing
• Assist in ensuring controls align with internal policies and external regulatory expectations to assess Bank Operational risks and controls and identify potential gaps or improvement opportunities
• Support issue management and remediation and assist in reviewing and validating control remediation to ensure issues are effectively addressed
• Support and execute regulatory reporting and compliance activities, including AML, FATCA/CRS, and other regulatory requirements
• Support internal and external audits, SOX testing, and regulatory examinations, including responding to inquiries, coordinating evidence, and supporting walkthroughs
• Support review of control reports and access management tasks
• Build strong relationships across Bank Operations and partner teams to enable effective risk management and governance practices

Risk and Control Specialist – Bank Operations

Business Development Rep

• Make 40 daily calls to Financial Advisors to promote Manulife Bank products and schedule meetings
• Conduct meetings to drive sales, explain Manulife’s benefits, and build relationships
• Use Salesforce and AI for outreach and product integration
• Assist with applications, service issues, and advisor concerns
• Coordinate with BDM partners on strategy and develop business plans
• Follow up on meetings and engage in marketing and budget planning
• Mentor new members and create sales initiatives
• Liaise with various teams to enhance relationships and sales
• Ensure adherence to training and compliance standards
• Attend meetings and manage expenses responsibly

Inside Business Development Manager – Advisor

• Lead the design and development of robust security frameworks, standards, and best practices for global systems, data, and networks
• Translate business, technology, and threat drivers into practical security roadmaps
• Conduct financial evaluations of security technologies
• Draft project plans for security service and technology deployments
• Collaborate with various teams across Manulife's business and IT units
• Conduct comprehensive risk assessments to identify vulnerabilities and define necessary controls
• Continuously evaluate the security of new and emerging technologies
• Act as a security subject matter expert

Lead Cybersecurity Architect

Consultant

• Develop and execute a Central consultant coverage strategy.
• Own relationships with key consulting firms.
• Coordinate RFP/RFI responses and data requests.
• Deliver compelling consultant-facing materials.
• Manage rating processes and timelines.
• Serve as a subject-matter liaison between consultants and investment teams.
• Monitor market trends and provide feedback.
• Report activity via CRM dashboards.
• Support national consultant initiatives and conferences.
• Uphold Manulife IM's values and compliance requirements.

Consultant Relations

Manager

• Partner with stakeholders to understand business priorities, challenges, and operational pain points
• Analyze end-to-end workflows to identify opportunities for process improvement, automation, and organizational optimization
• Lead structured problem-solving, including root cause analysis and solution design
• Develop business cases, project charters, and implementation plans to support transformation initiatives
• Drive standardization, simplification, and scalability across fund operations
• Develop and document current and future state processes (process maps, SIPOC, RACI)
• Identify opportunities to leverage automation and workflow tools to improve efficiency
• Lead evaluation and adoption of AI-enabled solutions (e.g., copilots, intelligent automation, agent-based solutions)
• Partner with technology and development teams to deliver scalable solutions
• Lead or support multiple initiatives from planning through execution
• Manage timelines, risks, and dependencies
• Drive stakeholder alignment and support adoption of new processes and tools
• Build strong cross-functional relationships across operations, technology, and leadership
• Communicate clearly with senior stakeholders on objectives, progress, risks, and outcomes
• Influence decision-making through data-driven insights and recommendations

Manager, Global Fund Solutions – Transformation

Director

• Lead continuous improvement efforts to enhance service delivery and eliminate inefficiencies
• Use data and performance insights to identify call trends, service gaps, and improvement opportunities
• Apply strong problem-solving, decision-making, and conflict resolution skills in a fast-paced, high-volume environment
• Foster a highly engaged team culture through recognition, collaboration, open communication, and a positive work environment
• Partner with business leaders and Workforce Management to ensure effective staffing, forecasting, and contingency planning
• Collaborate with global partners to maintain consistent service performance across all contact centre locations
• Oversee scheduling, volume management, and service levels to ensure excellent and professional customer experience
• Lead strategic initiatives and manage multi-location performance

Director, Retirement Contact Centre

Program Manager

• Drive end-to-end delivery of a complex, cross-functional program
• Partner with CDSO/Data Office, Operations, reporting teams, and AI/data science partners to align priorities, resolve delivery challenges, and maintain forward momentum.
• Develop and maintain integrated program roadmaps, governance materials, and status updates
• Identify opportunities for operational efficiency within our workstream solution development and implement process improvements
• Ensure operational workflows are documented, standardized, and aligned with best practices
• Identify program risks and develop mitigation strategies
• Track and communicate dependencies across business, data, reporting, and technical teams
• Lead program governance forums and coordinate decision-making across key stakeholder groups
• Collaborate with business, data, reporting, and technology partners

Business Operations

• Accountable for all in good order (IGO) transactions for mortgage worktypes
• Work directly with business unit in response to issues and questions regarding Manulife Bank's products and processes
• Follow AML guidelines and ensure enhanced due diligence is applied for Politically Exposed Person, High Risk Clients and Bank regulations
• Flexibility to work overtime during peak seasons and in high volume situations