Manulife

Learning and Development

• Facilitate learning to appropriate audiences, in a professional manner, in a variety of settings including classroom training, workshops, hands-on, E-learning, live video/Web-ex training, coaching and guided self-study
• Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained
• Follow up with learners and stakeholders to measure program success and ensure learning transfer
• Conduct training needs and skill gap analyses for transactional/service roles
• Create learning objectives and measures to deliver knowledge transfer
• Provide training performance feedback to participants and managers
• Manage intake process and prioritization for training requests
• Create and maintain variety of training documents and aids
• Create and manage project plans and training schedules
• Other duties as assigned

Training Specialist

Full-stack Engineer

• Develop and maintain clean, well-documented, and efficient code for both the front-end (React, HTML, CSS, JavaScript) and back-end (your preferred server-side language, .NET/C#)
• Ability to lead initiatives, guide team of Junior Engineers, providing guidance on their work and progress
• Be responsible for your work and the progress of your team, ensuring alignment with project goals and timelines
• Work with product managers and other engineers to define technical requirements
• Collaborate with designers to curate an idea user experience
• Design and build scalable and secure APIs
• Implement robust and efficient databases
• Solve and debug complex technical issues
• Write unit and integration tests to ensure code quality
• Pair program with other specialists on the team
• Stay up to date on the latest web development technologies and trends

Full Stack Software Engineer

Bilingual

• Provide support and process requests related to Manulife annuity products, associated systems (VAPS/APV), the Verification of Annuitant (VOA) Program, and the Client Confirmation Program (CCP).
• Conduct searches for missing clients, liaising with family members, when necessary, to ensure timely payment delivery or death claim processing.
• Respond to inquiries from internal business partners, clients, and advisors via email, phone, or fax.
• Assign cases to appropriate queues and specialist teams.
• Update back-office systems accurately and in a timely manner.
• Conduct periodic system requirement reviews and support system updates through hands-on user testing.
• Contribute to departmental projects and special initiatives.
• Meet accuracy, quality, and service excellence expectations.
• Identify gaps in knowledge databases and recommend updates to documentation and procedures.
• Support call centre and service partner teams by providing first-call resolution (FCR) wherever possible.

Bilingual Annuity Service Specialist

DevOps Engineer

• Manage and enhance Azure Kubernetes Services (AKS), Azure PaaS resources, and CI/CD pipelines
• Deploy, support, and optimize services such as APIM, Redis, Key Vault, PostgreSQL, AI Foundry, and Storage
• Partner with development teams to onboard and troubleshoot applications in Azure environments
• Build and maintain Infrastructure as Code using Terraform, Helm, Flux, and GitHub Actions
• Drive platform reliability, automation, security, and operational excellence
• Leverage AI and automation to improve efficiency, reduce costs, and enhance platform operations
• Participate in a 24/7 on-call rotation supporting business-critical services

Senior Platform Reliability Engineer

Cloud Engineer

• Design, develop, and implement cloud-based applications and infrastructure solutions
• Build and maintain cloud environments that align with security and operational standards
• Automate and orchestrate cloud platforms using modern DevOps and Infrastructure-as-Code practices
• Develop and maintain APIs, web services, and integration solutions across enterprise platforms
• Support application deployment, troubleshooting, testing, and continuous integration activities
• Collaborate with cross-functional teams in Agile environments to drive rapid delivery and innovation
• Research and implement emerging technologies to improve platform performance and engineering efficiency
• Lead cloud engineering best practices and mentor team members on cloud adoption and modernization initiatives

Senior Cloud Engineer

• Provide support and manage aspects of monthly and quarterly financial reporting and analysis
• Support a culture of continuous improvement through ongoing analysis of procedures and process automation
• Collaborate with management to highlight possible risks and opportunities while taking initiative to escalate issues impacting financial results
• Support the needs of our evolving organization through the development of reports and leveraging cutting-edge AI tools to deliver new insights into financial and business performance

GRO Program – CPA

Operations

• Drive large-scale, measurable improvements across Group Benefits Operations
• Lead high-impact process improvement initiatives
• Apply DMAIC to diagnose operational issues and implement sustainable solutions
• Own improvement outcomes, including cycle time reduction and quality improvement
• Lead end-to-end value stream mapping
• Establish performance baselines using operational data and metrics
• Partner with technology and automation teams for process improvements
• Lead cross-functional working sessions and ensure improvements are embedded and sustained

Process Transformation Consultant – Group Benefits Operations

Data Engineer

• Design, develop, and maintain scalable ETL/ELT pipelines using Azure Data Factory, Azure Databricks, and other relevant services
• Develop and maintain the company's data architecture, including data models, schemas, and data dictionaries
• Integrate data from various sources, ensuring data quality and consistency, and prepare it for analytical and operational use
• Follow consistency of data governance policies and processes to ensure data security, privacy, and compliance
• Collaborate with other data professionals, including data scientists, analysts, and business team members, to understand data requirements and develop solutions to meet those needs
• Stay up to date with the latest tools and technologies and see opportunities to enhance Manulife's data infrastructure
• Ability to learn and implement best practices of big data and cloud computing to ensure solutions are scalable, efficient, and effective

Product Manager

• Support the development and continuous improvement of services and features offered by Manulife John Hancock Retirement
• Understand and support the vision for the project portfolio across all client segments
• Act in a thought leadership capacity to stay ahead of trends, regulatory guidelines, and technological forces
• Manage the new idea intake process for internal stakeholders, acting as one of the primary points of contact
• Support the exploration of ideas by applying relevant market research and customer feedback
• Contribute to the creation of north star experiences and identification of key differentiators
• Support the development of business cases and other product artifacts for approval
• Work closely with the Product Analysis team and SMEs to understand impacts and requirements
• Support the ongoing management of the portfolio roadmap and annual planning activities
• Prepare reporting and regular updates for leadership
• Support the internal and external rollout of features and execution of communication strategy

Compliance

• Collecting, scrubbing, and uploading participant level account data with efficiency and accuracy
• Communicating with plan sponsors and internal stakeholders via Parts+ recordkeeping system
• Reading and comprehending retirement plan provisions from plan documents and amendments
• Ensuring that reports are properly generated according to Eligibility, Compensation, and Contributions
• Ensuring clients meet IRS requirements for compliance activities
• Nondiscrimination testing, Loan Delinquency reporting, and Required minimum Distributions
• Working with the Client Service Manager team & ERISA Government & Reporting team for accurate and timely nondiscrimination testing

Compliance Analyst

Associate

• Execution with speed and perseverance
• Development of innovative solutions to business challenges
• Focus on customer-centric decisions and solutions
• Join value-creating initiatives and explore how AI and new technologies boost business efficiency

• drive the end-to-end Annual Planning process (i.e., Book of Work & SFP) and associated reporting to leadership
• define how we manage our Digital Experience portfolio
• act as the key link between the digital experience team and our technology partners
• oversee the funding approval process—reviewing materials submitted in GIA for quality and completeness and coordinating with stakeholders to secure timely approvals
• review monthly health and status reports for all portfolio initiatives, tracking spend against plan and understanding the drivers behind variances
• surfacing areas requiring leadership decisions, escalations, or strategic trade-offs
• ensure consistency, transparency, and alignment on strategy execution across all stakeholder groups
• identify, mitigate, and escalate systemic risks, issues, and dependencies
• lead financial operations and portfolio governance across the GDE organization, overseeing budget planning and tracking
• enhance financial visibility and decision-making by developing and maintaining centralized reporting
• provide strategic financial analysis and operational support, including cost centre assessments, executive reporting, and expense validation
• build and sustain bridges between Digital Experience and Technology within GWAM, collaborating closely with Product Owners and Technology partners
• proactively identify gaps in the handoff between Digital Experience and Technology

Digital Portfolio – Operations Lead

Administrative Assistant

• Provide day-to-day administrative support to Global Investigative & Forensic Services and Corporate Security teams.
• Maintain and update GIFS SharePoint sites including library structure, access, and governance.
• Maintain GIFS email distribution lists.
• Support onboarding of new employees (Teams, SharePoint, bios and profiles).
• Provide administrative support to the Director of Security, Asia.
• Respond to ad hoc requests including travel and expense inquiries.
• Coordinate meetings, conferences, and internal events including logistics, catering, and technology.
• Support agenda coordination and provide timekeeping during events.
• Coordinate and publish GIFS newsletters and internal communications via SharePoint and Viva Engage.
• Support vendor onboarding and setup in EzPay for invoice processing.
• Process and track invoices and support payment coordination.
• Conduct first-level review of Concur expense reports and follow up on required edits.
• Compile GIFS’ expenses to be charged back to LTC and FedPoint.
• Maintain vendor records and support contract administration.
• Administer SharePoint and Viva Engage platforms.
• Ensure document management and access control standards are maintained.
• Support communication and engagement initiatives across the security function.
• Manage documentation and ensure audit-ready record keeping.
• Support procurement and ordering of office supplies.
• Assist with workflow improvements and administrative trackers.

• Processing all routine and standard transactions
• Maintains accurate records of transactions to interact effectively with distribution channels and/or clients.
• Partner with Contact Centre, Advisory Support Managers, and Vendor (FCC) for escalated issue resolution
• Communicate with internal and external partners to ensure requests and transactions are processed in a timely manner
• Assist with the documentation of internal and external processes
• Identifies and solves most basic and some complex problems based on an understanding of the customer’s needs, using investigation and established guidelines
• Recognizes the need to escalate complex cases
• Prioritizes departmental work to accommodate fluctuating or unplanned work
• Understands the implications of action or inaction and makes appropriate decisions on semi-complex issues.

Wealth Operations Analyst

Pharmacist

• Serve as a trusted pharmacy subject matter expert within the Group Benefits business
• Support sales, advisors, and consultants across the Canadian market
• Critical interface between pharmacy strategy, sales enablement, and client advisory
• Provide thought leadership on drug trends, emerging therapies, and cost management strategies
• Support key finalist presentations and advisor engagements
• Work in close alignment with Product and internal partners to drive growth and better outcomes for sponsors and plan members