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Manulife

Business Analyst

Manulife

Business Analyst analyzing APIs, payment flows, and SQL investigations for Manulife Bank. Supporting digital payment delivery, UAT, and legacy-system modernization.

Posted 9/10/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$62,850 - CA$104,750 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing business and technical requirements for payment processing, including API analysis and testing, while effectively communicating technical concepts across various teams. Proficient in developing process maps, workflows, and documentation to enhance digital customer experiences and support operational inquiries.

Highest-signal resume keywords
Business AnalysisAPI AnalysisSQL ProficiencyProcess MappingHTML Email Template Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Requirements GatheringScope DefinitionTechnical SpecificationsData MappingWorkflow Design
Soft Skills
Strong Communication SkillsProblem-Solving AbilityOrganizational SkillsAnalytical AbilityTeam Collaboration
Tools & Technologies
BrunoPostmanSQLPayment GatewaysDigital Payment Systems
Industry Keywords
Payments ProcessingReal-Time Money MovementDigital Customer ExperienceCross-Border IntegrationsUAT

Tech Stack

Tools & technologies
Ruby on RailsSQL

About the role

Key responsibilities & impact
  • Identify, document, and analyze business and technical requirements
  • Provide solutions related to payments processing, real-time money movement, and digital customer experiences
  • Analyze end-to-end payment flows involving Real-Time Rails, Interac, domestic payment networks, credit/debit transactions, and cross-border/exchange integrations
  • Review APIs, including endpoints, parameters, authentication, and error handling
  • Document API usage and recommend integration approaches for payment gateways and processing platforms
  • Develop process maps and workflows for end-to-end payment journeys
  • Create data mapping documents for transaction data, settlement flows, and reconciliation processes
  • Test APIs with Bruno/Postman and document payment-related error scenarios
  • Investigate incidents using SQL to troubleshoot payment failures, delays, and reconciliation issues
  • Support operational teams with payment and transaction-related inquiries
  • Develop documentation for new processes, system enhancements, and payment features
  • Build and maintain HTML email templates for digital onboarding and payment-related customer communications
  • Communicate technical and payment concepts across technology, product, operations, sales, distribution, and marketing
  • Partner with stakeholders to improve UX/UI in digital payment journeys
  • Conduct discovery sessions with business and technical stakeholders
  • Support delivery and UAT of digital and mobile payment features
  • Validate integrations with core payment systems and underlying platforms
  • Ensure solutions align with business objectives, compliance, and scalability requirements
  • Contribute to modernization of legacy payment systems
  • Work under the guidance of the Product Owner and collaborate with engineering, product, and business teams

Requirements

What you’ll need
  • University degree or equivalent business experience
  • More than 5 years as a Business Analyst in a technology-driven or payments-focused environment
  • Proven experience as an IT Business Analyst or similar role in a technology-driven environment
  • Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications
  • Experience analyzing APIs, including endpoints, parameters, and error handling
  • Ability to create process maps, workflows, and detailed data mapping documents
  • Familiarity with API testing tools such as Bruno, Postman, or similar
  • Proficiency in SQL for production investigation and root cause analysis
  • Knowledge and understanding of project management methodology and workflow design
  • Basic knowledge of HTML and ability to build or edit email templates
  • Ability to handle multiple demands and competing priorities
  • Strong written and verbal communication skills
  • Good organization, problem-solving, and analytical ability
  • Ability to work independently or as part of a team

Benefits

Comp & perks
  • Flexible environment supporting learning, growth, well-being, and inclusion
  • Health insurance
  • Dental insurance
  • Mental health benefits
  • Vision insurance
  • Short- and long-term disability insurance
  • Life and AD&D insurance coverage
  • Adoption/surrogacy benefits
  • Wellness benefits
  • Employee/family assistance plans
  • Retirement savings plans
  • Pension
  • Global share ownership plan with employer matching contributions
  • Financial education and counseling resources
  • Paid holidays, vacation, personal, and sick days in Canada
  • Statutory leaves of absence
  • Reasonable accommodation during the application process