Director, Technical Business Operations

Manulife

Director governing risk, compliance, resilience, and vendor operations for Manulife’s Retirement & Wealth business. Leading enterprise governance, reporting, controls, and cross-functional execution.

Posted 9/4/2026full-timeRemote • 🇨🇦 CanadaLead💰 CA$118,300 - CA$168,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational governance, risk management, and compliance within financial services, with a strong focus on third-party risk management and business continuity planning. Proven ability to lead cross-functional programs and develop effective governance frameworks and reporting metrics.

Highest-signal resume keywords

Operational Risk ManagementGovernance Framework DevelopmentThird-Party Risk ManagementProgram ManagementExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational RiskGovernanceComplianceBusiness ContinuityData AnalyticsRecords ManagementAudit ManagementRegulatory ExaminationsMetrics DesignProblem-Solving

Soft Skills

Analytical SkillsInfluenceCollaborationCommunicationLeadership

Tools & Technologies

ArcherFusionIvaluaProcess UnitySharePoint

Industry Keywords

Financial ServicesRetirementWealth ManagementAsset ManagementInsuranceBanking

Tech Stack

Tools & technologies

Unity

About the role

Key responsibilities & impact

Lead operational governance programs across Retirement & Wealth
Advise leaders on risk, compliance, resilience, technology, data, records, and third-party requirements
Maintain governance frameworks, procedures, controls, documentation, and annual roadmaps
Coordinate reviews, attestations, evidence, testing, remediation, audit responses, and regulatory deliverables
Track program status, escalate risks and overdue actions, and drive accountability
Lead Third-Party Risk Management and Vendor Management program execution
Partner with business, finance, technology, procurement, risk, and compliance teams on vendor oversight and regulatory obligations
Coordinate business continuity planning, resilience testing, recovery exercises, and plan maintenance
Oversee governance for End User Computing Solutions and Process Criticality & Impact Risk Assessments
Ensure ownership, reviews, testing, approvals, records, and evidence are maintained in enterprise systems
Lead records inventory reviews and promote information classification, retention, and lifecycle management
Develop executive reporting, dashboards, and performance metrics
Maintain program repositories, procedures, templates, training materials, and stakeholder communications
Simplify and automate governance processes, strengthen operating effectiveness, and support business onboarding and education
Build partnerships and influence across a highly matrixed organization while balancing operational rigor with business enablement

Requirements

What you’ll need

Bachelor's degree or equivalent business experience
8+ years of experience in business operations, operational risk, governance, compliance, technology operations, vendor management, business continuity, or a related discipline
Strong knowledge of operational risk, controls, governance, and regulatory expectations
Proven ability to lead complex cross-functional programs and deliver results through influence
Strong program management, analytical, problem-solving, and executive communication skills
Experience designing governance processes, metrics, and reporting frameworks
Financial services experience preferred, ideally in retirement, wealth, asset management, insurance, or banking
Knowledge of third-party risk, operational resilience, business continuity, data analytics, records management, audits, and regulatory examinations preferred
Experience with governance or risk platforms such as Archer, Fusion, Ivalua, Process Unity, or SharePoint preferred

Benefits

Comp & perks

Flexible work environment
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Learning and career growth support
Inclusion and well-being support
Incentive programs and incentive compensation tied to business and individual performance