Customer Service Professional

Manulife

Customer Service Professional assisting Manulife customers with product inquiries, complaints, and transactions. Delivering accurate, timely service across multiple channels in a hybrid Cebu operation.

Posted 9/10/2026full-timeLapu-Lapu City • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities, with a focus on problem-solving and relationship building. Proficient in processing transactions and maintaining accurate documentation while adhering to service standards.

Highest-signal resume keywords

Customer Service SkillsStrong English Communication SkillsContact Center ExperienceBasic Computer SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction ProcessingKeyboarding Speed of 35 Words Per MinuteData DocumentationKnowledge Article UtilizationCustomer Information Comprehension

Soft Skills

Relationship BuildingIndependenceCoordination with DepartmentsAttention to DetailConfidentiality

Industry Keywords

Customer ExperiencePerformance TargetsWork RoutinesService StandardsCall Logs

About the role

Key responsibilities & impact

Assist customers with inquiries, issues, and complaints across multiple channels
Build strong customer relationships and deliver easier, better, and faster service
Offer solutions based on provided Knowledge articles and prescribed service and operating standards
Process transactions, coordinate with other departments, and document significant discussions or complaints
Complete ongoing training on products, industry, services, and policy changes
Provide timely and accurate customer information
Meet key performance targets
Provide a professional and positive customer experience
Identify customer issue trends and patterns and escalate them to appropriate support teams
Navigate multiple channels while maintaining good customer experience
Report computer system errors or concerns affecting daily processing
Monitor pending transactions or requests endorsed to other departments
Complete and timely update call logs
Ensure transaction documentation is complete and sent for imaging on time
Participate in and support department/company initiatives to improve staff engagement
Maintain confidentiality and careful oversight of data
Report directly to the Operations Supervisor or Assistant Manager

Requirements

What you’ll need

Should have completed at least 2 years tertiary education
2-year contact center experience
Basic computer skills
Strong English communication skills (spoken and written)
Communication and customer service skills
Good understanding of work routines, procedures, platforms, and/or systems
Ability to understand and act on problem statements
Ability to comprehend, capture, and interpret basic customer information
Ability to work independently with minimal supervision
Ability to research required participant information using available tools and resources
Ability to communicate and coordinate with other departments
Minimum keyboarding speed of 35 words per minute
Internal applicants must have at least one year of tenure in their current position
Internal applicants should have no attendance issues or disciplinary action during the past 12 months
Internal applicants must have at least an “Effective” rating on the recent performance review

Benefits

Comp & perks

Flexible hybrid working environment
Learning and career growth opportunities
Employee recognition and support
Well-being and inclusion support
Equal opportunity employment
Reasonable accommodation during the application process