Director, Technical Business Operations

Manulife

Director leading governance, risk, resilience, and vendor oversight for Manulife’s Retirement & Wealth operations. Strengthening controls, reporting, and regulatory execution across teams.

Posted 9/5/2026full-timeRemote • 🇨🇦 CanadaLead💰 CA$118,300 - CA$168,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational governance, risk management, and compliance within the financial services sector, with a strong focus on vendor management and business continuity planning. Proven ability to lead cross-functional programs, develop metrics, and enhance operational effectiveness through strategic partnerships.

Highest-signal resume keywords

Operational Risk ManagementGovernance Framework DevelopmentVendor ManagementBusiness Continuity PlanningProgram Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational RiskGovernanceComplianceData AnalyticsRecords ManagementAudit ManagementRegulatory CompliancePerformance MetricsProcess ImprovementRisk Assessment

Soft Skills

Analytical SkillsProblem-SolvingExecutive CommunicationInfluencing SkillsCross-Functional Collaboration

Tools & Technologies

ArcherFusionIvaluaProcess UnitySharePoint

Industry Keywords

Financial ServicesRetirementWealth ManagementAsset ManagementInsuranceBanking

Tech Stack

Tools & technologies

Unity

About the role

Key responsibilities & impact

Lead operational governance programs across Retirement & Wealth
Advise leaders on risk, compliance, resilience, technology, data, records, and third-party requirements
Maintain governance frameworks, procedures, controls, documentation, and annual roadmaps
Coordinate reviews, attestations, evidence, testing, remediation, audit responses, and regulatory deliverables
Track program status, escalate risks and overdue actions, and drive accountability for commitments
Lead Third-Party Risk Management and Vendor Management program execution
Partner with business, finance, technology, procurement, risk, and compliance teams to strengthen vendor oversight
Coordinate business continuity planning, resilience testing, recovery exercises, and plan maintenance
Oversee governance for End User Computing Solutions, Process Criticality & Impact Risk Assessments, and related operational risk programs
Ensure ownership, reviews, testing, approvals, records, and evidence are maintained in enterprise systems
Lead records inventory reviews and promote information classification, retention, and lifecycle management
Develop executive reporting, dashboards, and performance metrics
Maintain program repositories, procedures, templates, training materials, and stakeholder communications
Simplify and automate governance processes, strengthen operating effectiveness, and support business onboarding and education
Build trusted partnerships and influence across a highly matrixed organization

Requirements

What you’ll need

Bachelor's degree or equivalent business experience
8+ years of experience in business operations, operational risk, governance, compliance, technology operations, vendor management, business continuity, or a related discipline
Strong knowledge of operational risk, controls, governance, and regulatory expectations
Proven ability to lead complex cross-functional programs and deliver results through influence
Strong program management, analytical, problem-solving, and executive communication skills
Experience designing governance processes, metrics, and reporting frameworks
Financial services experience preferred, ideally in retirement, wealth, asset management, insurance, or banking
Knowledge of third-party risk, operational resilience, business continuity, data analytics, records management, audits, and regulatory examinations preferred
Experience with governance or risk platforms such as Archer, Fusion, Ivalua, Process Unity, or SharePoint preferred

Benefits

Comp & perks

Incentive programs and incentive compensation tied to business and individual performance
Health coverage
Dental coverage
Mental health benefits
Vision coverage
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Flexible work environment
Learning and career growth opportunities
Well-being and inclusion support