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Bilingual Administrative Coordinator
ManulifeBilingual administrative coordinator processing retirement transactions for Manulife Canada clients. Supporting plan administration teams through accurate requests, inbox management, and process improvements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing complex retirement plan transactions while providing exceptional service to clients. Bilingual in English and French, with strong organizational and problem-solving skills to enhance efficiency in a fast-paced environment.
Highest-signal resume keywords
Bilingualism In English And FrenchCustomer-Centric ExperienceProficiency In Microsoft Excel And WordUnderstanding Of Group Retirement ServicesExceptional Time Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retirement Plan TransactionsSpecialized ReportingPension LegislationManulife SystemsAWDMPS
Soft Skills
Attention To DetailMultitaskingProblem-SolvingOrganizational SkillsTeam-Player Orientation
Industry Keywords
Fast-Paced EnvironmentHybrid Arrangement
About the role
Key responsibilities & impact- Process urgent and sometimes complex retirement plan transactions
- Gatekeep shared email inboxes accurately and efficiently
- Request specialized reporting by following internal processes
- Learn and execute team tasks to support high-volume periods
- Provide accurate and timely service to internal and external clients
- Identify opportunities to improve efficiency in internal processes
Requirements
What you’ll need- Bilingualism in English and French is required for successful candidates in Québec; bilingualism is an asset elsewhere
- Relevant experience in a fast-paced customer-centric environment
- Confidence and professionalism in interactions with internal and external customers
- Ability to multitask and respond quickly to changing priorities
- Exceptional time management skills
- Keen attention to detail
- Ability to anticipate needs and proactively consider impacts
- Understanding of Group Retirement Services, pension legislation, Manulife systems, AWD, and MPS is an asset
- Proficiency in Microsoft Excel and Word
- Exceptional problem-solving skills
- Exceptional organizational skills
- Strong team-player orientation
- Ability to work in a hybrid arrangement
Benefits
Comp & perks- Learning and career growth support
- Flexible environment supporting well-being and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence