Manager, Transformation Delivery

Manulife

Transformation delivery manager leading Power Platform and AI-enabled solutions for Manulife’s Group Benefits Operations. Coaching low-code teams and driving measurable operational improvements.

Posted 9/3/2026full-timeWaterloo • 🇨🇦 CanadaMid-LevelSenior💰 CA$93,390 - CA$143,390 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering low-code solutions using Microsoft Power Platform, with a strong focus on operational excellence, team leadership, and stakeholder engagement. Proven ability to drive transformation initiatives and implement AI-enabled productivity solutions that align with business objectives.

Highest-signal resume keywords

Microsoft Power PlatformLow-Code Solution DeliveryPeople LeadershipGenerative AI ImplementationOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Low-Code DevelopmentWorkflow AutomationData-Driven Problem SolvingContinuous Improvement MethodologiesAnalytics

Soft Skills

CoachingCollaborationChange ManagementInfluencing StakeholdersDecision-Making

Tools & Technologies

Microsoft Power PlatformGenerative AI

Industry Keywords

Group BenefitsInsuranceFinancial ServicesTransformation InitiativesOperational Modernization

About the role

Key responsibilities & impact

Own end-to-end delivery of Group Benefits Operations low-code solutions using Microsoft Power Platform, from intake through implementation, adoption, and sustainability
Provide delivery leadership and technical guidance to low-code developers and transformation practitioners
Partner with IT, Product, Security, and Risk to ensure solutions are scalable, secure, and compliant
Establish delivery standards, intake processes, prioritization practices, and governance for low-code initiatives
Translate operational challenges into practical technology solutions with business partners
Drive solution adoption and sustainability through change management and transition planning
Ensure delivery outcomes are predictable, measurable, and aligned with business objectives
Lead, coach, and develop a high-performing team
Create a culture of accountability, collaboration, innovation, and continuous learning
Set expectations for quality, delivery, and professional development
Support talent planning, performance management, and succession development
Lead transformation initiatives improving operational effectiveness, customer experience, and employee experience
Apply continuous improvement and data-driven problem-solving techniques
Monitor and report delivery outcomes, benefits realization, risks, dependencies, and portfolio health
Drive delivery predictability through planning, governance, and performance reporting
Influence stakeholders across Operations, Technology, and Business functions to align priorities and outcomes

Requirements

What you’ll need

5–7 years of progressive experience in transformation, operational excellence, technology delivery, solution delivery leadership, or related roles
3–5 years of people leadership experience leading high-performing teams
Hands-on experience owning and delivering low-code, workflow, automation, digital, or technology-enabled solutions from concept through implementation and adoption
Strong understanding of Microsoft Power Platform and Generative AI
Practical experience identifying, implementing, or leading AI-enabled productivity and automation solutions
Ability to understand business problems and determine the most effective solution approach
Proven track record delivering initiatives with measurable business outcomes
Strong analytical, problem-solving, and decision-making capabilities
Experience influencing outcomes and priorities with Directors, AVPs, and cross-functional stakeholders
Experience within Group Benefits, Insurance, or Financial Services operations
Experience with workflow, automation, analytics, or citizen development programs
Knowledge of Lean, Six Sigma, Agile, or other continuous improvement methodologies
Experience supporting enterprise transformation or operational modernization initiatives
Demonstrated success implementing Generative AI or AI-enabled productivity solutions

Benefits

Comp & perks

Flexible environment supporting well-being and inclusion
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability coverage
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Incentive compensation tied to business and individual performance