Senior Business Analyst

Manulife

Senior Business Analyst shaping payment processing, real-time money movement, and digital experiences at Manulife. Translating requirements into scalable technology solutions across mobile and digital channels.

Posted 9/10/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$73,725 - CA$122,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing and documenting payment flows, API interactions, and data mapping, while effectively translating technical concepts for diverse stakeholders. Proficient in SQL and API testing tools to troubleshoot and enhance payment systems.

Highest-signal resume keywords

Business AnalysisAPI AnalysisSQL ProficiencyProcess MappingHTML Email Template Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringScope DefinitionData MappingAPI TestingError Handling

Soft Skills

Strong Communication SkillsProblem-Solving SkillsOrganizational SkillsAnalytical Ability

Tools & Technologies

BrunoPostmanHTML

Industry Keywords

PaymentsMoney MovementDigital PaymentUATCompliance

Tech Stack

Tools & technologies

Ruby on RailsSQL

About the role

Key responsibilities & impact

Clarify and translate business requirements into detailed system functionality for payments and money movement capabilities
Analyze and document end-to-end payment flows, including Real-Time Rails, Interac, domestic payment networks, credit/debit transaction flows, and cross-border/exchange network integrations
Review APIs supporting payment systems, including endpoints, parameters, authentication, and error handling
Document API usage and recommend integration approaches for payment gateways and processing platforms
Develop process maps and workflows illustrating end-to-end payment journeys and API interaction points
Create data mapping documents for transaction data, settlement flows, and reconciliation processes
Test APIs and document payment-related error scenarios using Bruno/Postman
Investigate incidents using SQL to troubleshoot payment failures, delays, and reconciliation issues
Support operational teams with payment and transaction-related inquiries
Develop documentation for new processes, system enhancements, and payment features
Build and maintain HTML email templates for digital onboarding and payment-related customer communications
Communicate across Technology, Product, Operations, Sales, Distribution, and Marketing
Translate technical and payment system concepts into business-friendly language
Partner with stakeholders to improve UX/UI in digital payment journeys
Conduct discovery sessions with business and technical stakeholders
Support delivery of digital and mobile payment features aligned with backend payment infrastructure
Assist with UAT for payment flows and system enhancements
Work with engineering teams to validate integrations with core payment systems and underlying platforms
Ensure solutions align with business objectives, compliance, and scalability requirements
Contribute to modernization of legacy payment systems

Requirements

What you’ll need

University degree or equivalent business experience
More than 5 years as a Business Analyst in a technology-driven or payments-focused environment
Proven experience as an IT Business Analyst or similar role in a technology-driven environment
Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications
Experience analyzing APIs, including endpoints, parameters, and error handling
Ability to create process maps, workflows, and detailed data mapping documents
Familiarity with API testing tools such as Bruno, Postman, or similar
Proficiency in SQL for production investigation and root cause analysis
Strong written and verbal communication skills to explain technical details to non-technical audiences
Basic knowledge of HTML and ability to build or edit email templates
Ability to handle multiple demands and competing priorities
Knowledge and understanding of project management methodology and workflow design
Good organization, problem-solving skills, and analytical ability
Ability to work independently or as part of a team

Benefits

Comp & perks

Flexible work environment
Learning and career growth support
Well-being and inclusion support
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability coverage
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance