Customer Service Professional

Manulife

Customer Service Representative assisting clients with inquiries related to products and services across the United States, Canada, and Asia. Delivering exceptional service while resolving customer concerns in a hybrid work environment.

Posted 7/31/2026full-timeQuezon City • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, including effective communication and problem-solving skills, while efficiently managing multiple tasks and applications in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsExcellent English Communication SkillsAnalytical And Problem Solving SkillsCall Center ExperienceKeyboarding Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Keyboarding SkillsProblem SolvingMulti-taskingDocumentationCustomer Inquiry Resolution

Soft Skills

EmpathyRapport BuildingEffective Communication

Industry Keywords

International Voice AccountCustomer CallsService QuestionsProduction UpdatesClient Concerns

About the role

Key responsibilities & impact

Answer incoming customer calls regarding policy/contract information, issues, service questions and general client concerns
Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests
Resolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate resources
Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats

Requirements

What you’ll need

Preferably with call center experience (international voice)
Open to college undergraduate with at least 2 years of international voice account experience
Completed 2 years in College, Associate Degree, or Bachelor's Degree
Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
Excellent English communication skills (spoken and writing)
Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
Minimum keyboarding skills of at least 35 words per minute
Ability to multi-task and navigate multiple applications at the same time.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities