Member Information Insights Analyst

Manulife

Member Information Insights Analyst managing member data, reporting, and process integrity for Manulife’s group benefits administration business. Supporting client implementations and ongoing benefits plan administration.

Posted 8/18/2026full-timeWaterloo • 🇨🇦 CanadaMid-LevelSenior💰 CA$51,975 - CA$86,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of Microsoft Excel and SQL, with a focus on data analysis and member management. Proven ability to manage client relationships, implement process improvements, and deliver insights for enhanced service delivery.

Highest-signal resume keywords

Advanced Microsoft ExcelSQL ProficiencyData AnalysisBenefits Administration ExperienceClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisMember ManagementDemographic File ManagementPre-Enrollment ReportingPost-Enrollment ReportingWorkflow ImprovementSalary AnalysisTechnical Expertise

Soft Skills

Excellent Communication SkillsStrong Negotiation SkillsProblem-Solving SkillsTime Management SkillsCollaboration Skills

Tools & Technologies

Power AppsBenefits Administration SystemsAdminAdvantageVital Objects

Industry Keywords

Group BenefitsBenefits AdministrationClient ImplementationService DeliveryData Integrity

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage and maintain the integrity of AdminAdvantage Benefits Member data
Safeguard member data from unauthorized changes
Analyze data for compatibility with client setup and provide improvement insights
Liaise with AdminAdvantage Administration for new client implementations and ongoing plan administration
Provide technical expertise on demographic file requirements and member processes
Set up and maintain demographic file rules based on client and member requirements
Manage pre- and post-enrollment reporting analysis and updates end to end
Complete annual enrollment activities, including Allow Growth & Salary Analysis
Identify client impacts and provide data-driven insights to improve service delivery
Collaborate with internal teams to share information and support continued learning and development
Identify and implement workflow and system process improvements
Attend client meetings to gather and document plan member requirements
Provide status updates and resolve client issues with internal team members and stakeholders

Requirements

What you’ll need

Advanced knowledge of Microsoft Excel and SQL, including Power Apps
Experience with Group Benefits and Benefits Administration is an asset
Familiarity with Benefits Administration Systems (Vital Objects) and AdminAdvantage is an asset
Proven experience in data analysis and member management
Excellent verbal and written communication skills
Strong negotiation and influencing skills
Ability to manage multiple priorities and projects effectively
Ability to work in a fast-paced, changing environment and adapt to new challenges
Strong problem-solving skills and attention to detail
Ability to build successful relationships with coworkers and clients
Strong customer service skills and integrity
Exceptional time management and organizational skills
Ability to take initiative and demonstrate good judgment
Solid collaboration skills and ability to work autonomously

Benefits

Comp & perks

Flexible working environment
Well-being and inclusion support
Health, dental, mental health, and vision benefits
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days in Canada
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance
Learning and career development opportunities