Bilingual Disability Administrator

Manulife

Bilingual Disability Administrator supporting Canadian disability and life insurance claim operations at Manulife. Processing privacy-sensitive records, correspondence, invoices, inquiries, and client onboarding remotely.

Posted 8/10/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$41,400 - CA$69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in administrative support and customer service within the insurance sector, with a strong focus on accuracy, attention to detail, and bilingual communication in English and French. Capable of managing multiple tasks efficiently while adhering to privacy protocols and supporting claim operations.

Highest-signal resume keywords

Bilingualism In English And FrenchAdministrative Support ExperienceProficiency With Microsoft Office SuiteAttention To DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClaims Management SystemsVendor Invoice ProcessingDocument ReviewRedactionFile Copy ProcessingAdministrative CoordinationCustomer Experience SupportPrivacy ComplianceAnalytical Skills

Soft Skills

Attention To DetailAbility To Manage Multiple TasksAdaptabilityOwnership Of IssuesStrong Communication Skills

Tools & Technologies

Microsoft Office SuiteAdobe Applications

Industry Keywords

InsuranceCustomer ServiceDisability ServicesLife InsurancePrivacy Protocols

About the role

Key responsibilities & impact

Process access and file copy requests by reviewing documentation and consents
Review and redact third-party information to comply with privacy requirements and prevent breaches
Manage and respond to inquiries from multiple shared email inboxes
Complete claim-related follow-ups and administrative activities
Process vendor invoice payments accurately and efficiently
Perform data entry and maintain information in claims management systems
Prepare, distribute, print, and mail correspondence to claimants, clients, and other stakeholders
Follow privacy protocols when handling correspondence
Coordinate and schedule Medical Consultant calls
Assist with onboarding new clients, including file transfers and administrative coordination
Support claim operations and the delivery of disability and life insurance services
Provide administrative support to internal and external stakeholders and contribute to customer experience

Requirements

What you’ll need

Post-secondary education, including a college diploma or university degree
Bilingualism in English and French is required
Québec-based candidates must use both languages to support clients from provinces outside Québec
Experience in administrative or customer service, preferably in insurance or banking
Strong attention to detail and commitment to accuracy
Proficiency with Microsoft Office Suite, particularly Word and Excel
Proficiency with Adobe applications
Ability to investigate discrepancies, take ownership of issues, and drive them to resolution
Ability to manage multiple tasks and deadlines in a fast-paced environment
Strong analytical and problem-solving skills
Ability to learn and adapt quickly to new technologies, systems, and digital tools

Benefits

Comp & perks

Flexible work environment supporting well-being and inclusion
Learning and career growth opportunities
Health, dental, mental health, and vision benefits
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days in Canada
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance