Director, Intelligent Automation & AI

Manulife

Director leading enterprise AI and intelligent automation delivery for Manulife, an international financial services provider. Scaling augmentation agents across Azure, Power Platform, and Salesforce to improve Canadian operations.

Posted 8/12/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$125,100 - CA$175,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational transformation and intelligent automation, with a strong focus on delivering enterprise-grade solutions using Microsoft Azure, Power Platform, and Salesforce. Proven ability to lead high-performing teams and manage product roadmaps while ensuring operational quality and governance.

Highest-signal resume keywords

Operational TransformationEnterprise Automation Technology StacksMicrosoft AzurePower PlatformSalesforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DeliveryCapacity PlanningPrioritizationAgile Delivery ModelsAI-Enabled Automation

Soft Skills

Stakeholder EngagementTeam LeadershipCommunication

Tools & Technologies

Low-Code Rapid DeploymentsAudit StandardsRelease Readiness

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

Financial ServicesBankingInsurance

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Own and manage the delivery roadmap for the augmentation portfolio across business units
Lead solution delivery across low-code rapid deployments and complex builds
Partner with central Technology teams to align solutions with foundational technology investments
Oversee operational quality, governance, release readiness, acceptance criteria, and audit standards
Build and develop high-performing teams
Engage stakeholders and communicate outcomes to business leaders and executives
Drive capacity planning, prioritization, and continuous improvement of the shared augmentation library
Deliver measurable business outcomes through enterprise augmentation agents across Azure, Power Platform, and Salesforce

Requirements

What you’ll need

10+ years of experience in operational transformation, intelligent automation, product delivery, or related domains
Proven track record delivering enterprise-grade solutions into production environments
Strong understanding of operations in financial services, banking, or insurance
Experience owning product roadmaps, capacity planning, prioritization, and measurable value delivery
Functional familiarity with Microsoft Azure, Power Platform, and Salesforce
Ability to collaborate across IT, architecture, and business teams
Experience leading teams of 5–6 members
Bachelor’s degree required
MBA or advanced degree in a related field preferred
Experience with vendor management and enterprise automation technology stacks preferred
Background in operations transformation or strategy
Strong understanding of AI-enabled automation use cases and limitations
Experience with agile delivery models, including sprint cadences and phased releases

Benefits

Comp & perks

Flexible work environment
Learning and career growth opportunities
Well-being and inclusion support
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability insurance
Life and AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance