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AVP, Global People Services – Payroll & Rewards
ManulifeAVP leading Manulife’s global payroll and rewards operations for 40,000 employees. Driving compliance, transformation, vendor performance, and high-performing international teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in global payroll and benefits administration, with a strong focus on compliance, process improvement, and operational excellence. Capable of managing complex employee matters and driving strategic initiatives across diverse, global teams.
Highest-signal resume keywords
Global Payroll LeadershipBenefits AdministrationBusiness Process ImprovementPayroll ComplianceVendor Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll OperationsData ManagementHR OperationsCompensation OperationsEmployee Rewards Programs
Soft Skills
Analytical SkillsProblem-SolvingStakeholder ManagementCoachingEmployee Engagement
Tools & Technologies
WorkdayADPServiceNow
Certifications & Qualifications
CPPCPA
Industry Keywords
Regulatory ComplianceOperational StandardsAudit ReadinessService Delivery ModelsCross-Cultural Experience
Tech Stack
Tools & technologiesC++ServiceNow
About the role
Key responsibilities & impact- Lead accurate, timely, and compliant global payroll delivery
- Oversee payroll operations, benefits administration, and rewards-related services
- Partner with People & Communications, Finance, Tax, Legal, Risk, and Technology teams
- Support complex employee matters, escalations, and global operational priorities
- Define and execute the global payroll and rewards services strategy
- Lead operating model improvements, process simplification, automation, and service modernization
- Support organizational changes, acquisitions, business expansions, and strategic initiatives
- Strengthen controls, policies, operational standards, audit readiness, and regulatory compliance
- Manage business continuity and resiliency planning for critical processes
- Use operational metrics and insights to manage risks and improve performance
- Lead payroll and rewards service-provider relationships and governance
- Drive vendor service quality, cost effectiveness, accountability, and continuous improvement
- Lead a global organization across multiple regions
- Build capability through coaching, talent development, succession planning, and employee engagement
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent work experience
- 10+ years of experience leading HR leaders and specialists in payroll, benefits administration, data management, and HR operations
- Cross-cultural experience in culturally diverse environments
- Strong expertise in business process improvement
- Ability to create a compelling future vision and inspire commitment
- Extensive leadership experience in global payroll, rewards operations, benefits administration, shared services, or HR operations within a large, complex organization
- Deep understanding of payroll compliance, controls, governance, and vendor management
- Experience leading global teams and large-scale operational or transformation programs
- Knowledge of benefits administration, compensation operations, employee rewards programs, and service delivery models
- Strong analytical, problem-solving, and stakeholder management skills
- Ability to operate effectively in highly regulated and control-focused environments
- Experience with Workday, ADP, ServiceNow, or comparable HR, payroll, and case management platforms preferred
- Professional certifications such as CPP, CPA, or equivalent are an asset
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision coverage
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Learning and career growth support
- Employee well-being and inclusion support
- Reasonable accommodation during the application process