Malt

Chief Technology Officer

• Project manage the engineering and product roadmap calendar, actively tracking milestone schedules, unblocking alignment friction, and preparing review materials for the Executive meetings.
• Build scalable internal workflows, custom tracking dashboards, and AI automation agents to continuously oil our leadership management pipelines.
• Conduct one-off explorations and ad-hoc strategic projects directly for the CTO & CPO, spanning the exploration of partnerships, one-off builds, corporate events, and tech conferences.
• Produce and streamline all technical division reporting streams, taking end-to-end operational ownership over CIR (Crédit d'Impôt Recherche) dossiers, IFRS capitalization files. Deliver precise, clean operational data packages and technical writing deliverables to FP&A and external auditors, serving as the division's single source of truth.
• Manage declarations for the European Commission's SEISMIC research program and prepare demand for new research grants.
• Manage the plan and metrics committed to in our CSR responsible numeric practices and carbon footprint reduction plan.

Chief of Staff – CTO, CPO

Onboarding Specialist

• Ensure smooth delivery of projects throughout their lifecycle
• Manage client operations including quote validation and invoicing
• Drive project renewals and provide support for business continuity
• Serve as primary contact for client requests and internal collaboration
• Pitch benefits of platform and conduct demos for client autonomy
• Collaborate with Account Managers and identify operational pain points

Customer Onboarding and Success Specialist

Community Manager

• Strategic Community Architect: Take full ownership of building and scaling local freelance ecosystems; you will identify, personally nurture, and spotlight our most strategic members (AI, SAP, Cybersecurity) to transform them into a powerful network of elite brand advocates.
• Local Market Vision: Use your deep local expertise to design and execute a bespoke strategy, creating high-value content (newsletter & article) and "must-attend" events that resonate perfectly with the unique culture and needs of the Spanish community.
• Business & Global Orchestrator: Act as the vital bridge between global vision and local execution; you will work hand-in-hand with global teams to adapt global programs (AI, Ambassadors, referral program) into high-impact local action plans.
• Autonomous Growth Driver: As a business-driven proactive contributor, you will manage your perimeter with total autonomy, proactively connecting with Sales teams to ensure community engagement directly fuels our local business success.

Community Builder

Account Manager

• Assist throughout every stage of the sales cycle, from prospecting to contract signing
• Conduct client meetings to identify needs and promote the benefits of Malt
• Help companies find the best freelancers to meet their needs
• Support your manager in day-to-day tasks through teamwork, while becoming autonomous by building your own client portfolio

Account Manager – Enterprise

General

• Lead and scale a high-performing team of Key Account Managers, providing active coaching to help them win complex Public Sector deals and exceed growth targets.
• Ensure strong account performance, contract execution, and consistent renewals while driving sustainable revenue growth.
• Embed the MEDDIC framework as a core coaching tool to help your team diagnose opportunity health, identify blockers, and unblock strategic accounts.
• Own the negotiation frameworks and governance for the Public Sector segment, ensuring deal consistency and providing direct support on high-stakes escalations.
• Utilize CRM and pipeline data to provide targeted, constructive coaching, helping the team spot market trends and "white space" within their portfolios.
• Bridge the gap between your team and cross-functional departments (Legal, Finance, Product, and Ops) to ensure every commitment is executable and sustainable.

Team Lead – Public Sector

Account Executive

• Generate, qualify, and close high-impact enterprise opportunities.
• Map global enterprise accounts through targeted prospecting.
• Develop strong relationships with CxO-level contacts.
• Lead in-depth, multi-stakeholder discovery using the MEDDIC framework.
• Define and coordinate pilot phases to demonstrate value.
• Lead RFI/RFP processes end-to-end.
• Manage heavy-weight MSA negotiations across multiple countries.
• Prepare deployment plans for successful transitions to Account Management teams.
• Master the Malt pitch and provide insights for marketing strategies.

Strategic Account Executive, Enterprise

Manager

• Own and maintain the centralized commercial change roadmap, ensuring total alignment across all concerned functions and departments.
• Design and lead steering committees, producing executive-level reports on risks, blockers, and key decisions for the CRO.
• Align project timelines and track critical milestones to ensure complex changes are delivered without disrupting sales flow.
• Liaise with cross-functional departments like Ops, Marketing, Finance, and HR to manage interdependencies.
• Define commercial 'Success Metrics' and KPIs to measure the transformation's impact on business performance and revenue.
• Proactively identify bottlenecks or resource conflicts and propose structural solutions to the leadership team.
• Manage the 'intake point' for ad-hoc change requests coming from other departments into the commercial org.

Commercial Excellence Manager

Customer Success Manager

• Support client operations during the acquisition pilots phase
• Be accountable for client account setup and ongoing management
• Conduct product demos for clients
• Formalize client processes in Notion
• Handover to customer administrators
• Educate clients on managing operations independently
• Collaborate with Sales Account Executives

Customer Success Specialist

Client Partner

• Operate as an elite "internal specialized recruiter and consultant" for freelance talent.
• Challenge and refine project briefs from clients, conducting rigorous qualification interviews.
• Collaborate with Key Account Managers to execute the recruitment phase, securing project budgets.
• Coach elite freelancers on Malt's matching algorithm and channel feedback to engineering teams.

Client Success Partner

Recruitment

• Qualify and refine requirements expressed by large account clients, challenging them using sector and functional expertise.
• Ensure a targeted search for profiles on the platform and via other internal matching solutions.
• Screen candidates and present the strongest profiles to clients with compelling arguments in clear business proposals.
• Advise and support consultants and clients throughout the recruitment phase.
• Encourage and guide clients to become more autonomous on the Malt marketplace, similar to the role of a Customer Success Manager.
• Participate in the closing process in collaboration with the Key Account Manager.
• Propose improvements to processes and methods.

Team Lead, Sourcing & Staffing

Business Analyst

• Design, build, and maintain automated dashboards and reports to track key performance indicators (KPIs) such as pipeline evolution, win/loss rates, velocity, and quota attainment.
• Conduct in-depth analysis of Project Partners/Customer Onboarding (PPs/COS) data to identify trends, patterns, and operational areas for improvement.
• Prepare and provide field operations and leadership teams with weekly and monthly performance decks, including actionable insights and recommendations.
• Analyze historical data and market trends to produce accurate sourcing and renewal forecasts at Malt, segment, and organization levels.
• Build and maintain the framework that enables weekly forecasts, annual budgets, and consolidated bottom-up reports for C-level executives.
• Deliver quarterly sales performance analyses and develop reporting frameworks for managers to conduct individual reviews.
• Collaborate with field sales ops, central sales ops, and tool ops to analyze funnels, streamline processes, and monitor the impact of optimizations.

Rev Ops Business Analyst

• Present platform benefits and deliver product demos to drive user and client autonomy.
• Anticipate project completions and proactively support clients to ensure business continuity and secure renewals.
• Manage manual operational tasks such as quotes, billing, and timesheet validation for non-autonomous clients.
• Serve as the primary point of contact for incoming client requests, owning solution delivery and tracking satisfaction (NPS).
• Ensure purchase order upload/consumption and educate clients on self-service management for smooth invoicing.
• Apply contract and SLA expertise to understand specific client requirements and internal workflows.
• Identify operational pain points and collaborate with Operations, Product, and Tech teams to automate and scale solutions.

Customer Success – Public Sector

• Targeted Hunting and Mapping: Map global enterprise accounts and execute targeted prospecting.
• Full-Cycle Acquisition: Design and execute prospecting strategies.
• Strategic Relationship Management: Develop relationships with CxO-level contacts.
• Expert Qualification: Lead in-depth discovery using the MEDDIC framework.
• Pilot Orchestration: Define and coordinate pilot phases.
• RFP Leadership: Manage RFI/RFP processes end-to-end.
• Complex Negotiations: Handle heavy-weight MSA negotiations.
• Scalable Handover: Ensure successful deployment.
• Product Advocacy: Master Malt pitch and product features.

Senior Enterprise Account Executive

QA Automation Engineer

• Support the execution of Malt’s internal AI roadmap for H2 2026; contribute to building Dust and n8n workflows integrating Salesforce, Zendesk, BigQuery, and Slack
• Build adoption dashboards to track agent usage and iterate on Knowledge Base segmentation to reduce hallucinations
• Contribute to designing and building evaluations for our internal AI agents (accuracy, hallucination rate, knowledge-base coverage)
• Implement reliability patterns on the automation platform and document architecture patterns with guidance from the team
• Support the AI Academy program to empower our AI Champions & Builders to drive transformation across departments: create training materials, workflow templates, and best-practice guides
• Co-facilitate buildathons and track AI Academy Builder program KPIs

AI & Automation Engineer Intern

Marketing

• Plan and deliver demand generation programs to acquire new Enterprise customers and market to existing customers
• Partner with relevant marketing teams to create demand generation campaigns or localize global campaigns
• Establish the calendar of events and marketing campaigns
• Organize events leveraging resources as needed
• Align with Enterprise & global sales teams
• Facilitate access to all marketing resources
• Analyse results, metrics and reports to determine effectiveness of program activities