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Malt

Customer Onboarding and Success Specialist

Malt

Customer Onboarding & Success Specialist ensuring project delivery for a leading freelance platform. Collaborating with clients to enhance experience and operational efficiency.

Posted 7/14/2026full-timeMadrid • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Experience Management and Operations, with a strong focus on project delivery, client communication, and conflict resolution. Proficient in managing invoicing and contract processes while leveraging advanced tools for operational efficiency.

Highest-signal resume keywords
Customer Experience ManagementOperations ManagementAdvanced GSheet ProficiencyNative Level Spanish and EnglishConflict Resolution Techniques

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project DeliveryQuote ValidationInvoicingContract ManagementClient Operations
Soft Skills
Excellent Communication Skills
Tools & Technologies
NotionLookerAI Tools
Industry Keywords
Account ManagementBusiness ContinuityOperational Pain Points

About the role

Key responsibilities & impact
  • Ensure smooth delivery of projects throughout their lifecycle
  • Manage client operations including quote validation and invoicing
  • Drive project renewals and provide support for business continuity
  • Serve as primary contact for client requests and internal collaboration
  • Pitch benefits of platform and conduct demos for client autonomy
  • Collaborate with Account Managers and identify operational pain points

Requirements

What you’ll need
  • Experience in Customer Experience Management, Operations, or Account Management
  • Proficiency with Advanced GSheet and Notion, knowledge of Looker and AI tools
  • Excellent communication skills and conflict resolution techniques
  • Knowledge of billing/invoicing basics and contract management
  • Native level Spanish and English language skills

Benefits

Comp & perks
  • 30 days/year annual leave
  • 1 month paid sabbatical after 3 years
  • Stock options for every employee
  • Private health insurance
  • Free books for professional development