Malt

QA Automation Engineer

• Support the execution of Malt’s internal AI roadmap for H2 2026; contribute to building Dust and n8n workflows integrating Salesforce, Zendesk, BigQuery, and Slack
• Build adoption dashboards to track agent usage and iterate on Knowledge Base segmentation to reduce hallucinations
• Contribute to designing and building evaluations for our internal AI agents (accuracy, hallucination rate, knowledge-base coverage)
• Implement reliability patterns on the automation platform and document architecture patterns with guidance from the team
• Support the AI Academy program to empower our AI Champions & Builders to drive transformation across departments: create training materials, workflow templates, and best-practice guides
• Co-facilitate buildathons and track AI Academy Builder program KPIs

AI & Automation Engineer Intern

Marketing

• Plan and deliver demand generation programs to acquire new Enterprise customers and market to existing customers
• Partner with relevant marketing teams to create demand generation campaigns or localize global campaigns
• Establish the calendar of events and marketing campaigns
• Organize events leveraging resources as needed
• Align with Enterprise & global sales teams
• Facilitate access to all marketing resources
• Analyse results, metrics and reports to determine effectiveness of program activities

Field Marketing Specialist

Learning and Development

• Support our digital learning ecosystem
• Master L&D operations
• Leverage data analytics to optimize our global training resources

Learning & Development, Apprenticeship

Account Executive

• Strategically grow a robust portfolio of enterprise accounts
• Identify and engage potential clients and build relationships with key stakeholders
• Develop targeted commercial strategies using a solution-selling approach
• Rigorously qualify clients and opportunities to achieve a target 30% opportunity conversion rate
• Lead RFP responses and deliver tailored pitches
• Onboard new large enterprise clients leveraging your network
• Gather and share market insights with product and marketing teams
• Optimize CRM usage and enhance client experience
• Coach and develop the sales team

Sales Account Executive, DACH

Account Manager

• Identify & Qualify: Drive the full sales cycle within your portfolio. You will use the MEDDIC methodology to qualify business opportunities, identify pain points, and map out the decision-making process within large accounts.
• Value Selling: Move beyond transactional sales by building tailored ROI narratives and advanced proposals that connect Malt’s value to the client’s strategic business challenges.
• Negotiation: Lead complex negotiations with diverse stakeholders (Procurement, HR, Tech, C-Level) to secure sustainable and ambitious partnerships.
• Stakeholder Management: Act as a consultant for your clients, navigating and influencing multiple internal departments to establish Malt as a long-term solution.
• Business Acumen: Demonstrate a deep understanding of your clients' industry, business models, and core KPIs to provide proactive, high-level expert advice.
• Sales Excellence: Maintain high standards of data hygiene and forecasting to ensure a predictable and healthy pipeline.
• As a Key Account Manager, your journey offers various horizons including strategic mastery, business transformation, new horizons, and management track.

Key Account Manager

Marketing Operations

• Support the creation, execution, and optimization of email marketing campaigns targeting both clients and freelancers audiences
• Build and manage campaign workflows, automations, and customer journeys within our marketing automation platform
• Create and integrate engaging email templates while ensuring consistency with Malt’s brand and communication guidelines
• Monitor campaign performance and deliver detailed reporting and analysis to identify optimization opportunities and improve engagement metrics
• Collaborate closely with cross-functional teams including CRM, Growth, Sales, Product Marketing, Design, and Data teams to deliver impactful campaigns
• Ensure data quality, segmentation accuracy, and campaign compliance across all marketing activities
• Contribute to continuous improvement initiatives by exploring new tools, AI-powered solutions, and innovative marketing automation practices
• Support the team on operational and strategic marketing projects in an international environment

Junior Marketing Operations Specialist

• Manage, coach, and grow the KAM and AM Enterprise team to elevate strategic selling and execution excellence.
• Define the team structure, portfolio allocation, and hiring roadmap based on account potential and team capacity.
• Build and execute the Enterprise GTM strategy, including segmentation, target accounts, and clear priorities.
• Own Enterprise KPIs, specifically focusing on revenue, margin, renewals, and expansions.
• Consolidate forecasts and run performance routines to ensure reliable accuracy at the team and market level.
• Support KAMs on strategic deals and high-stakes renewals, stepping in as a senior executive contact when necessary.
• Standardize processes for account planning and contract deployment to ensure consistency across countries and segments.

Head of Account Management

Compliance

• Support the ISO 27001:2022 certification effort: coordinate evidence collection, draft missing policies, and track the remediation plan across Engineering, HR, and Legal teams
• Contribute to information security risk management: maintain the risk register, track risk treatments, and flag deviations to the Head of Security
• Handle client security questionnaires and due diligence requests independently, building and maintaining a response library over time
• Participate in security operations activities: vulnerability tracking, security reviews, and incident response support
• Contribute to fraud analysis efforts where relevant: investigate suspicious patterns and support detection and response workflows

Cybersecurity, GRC Internship

Events

• Handle the lead queue, enrich data, and ensure seamless handovers to Sales for accurate follow-up.
• Create workflows and reports in Salesforce to track performance.
• Coordinate with external partners (goodies, printers, event organizers, booth designers).
• Maintain our Notion pages, design presentation slides, and keep the global marketing agenda up to date.
• Partner with the Brand team, Website team, and Ops team for collaboration.
• Set up SF/HubSpot tools and assist in creating visual assets for ABM campaigns.

Field Marketing and Events

Communications

• Build and strengthen Malt's visibility in the French media landscape by managing relationships with journalists and PR agencies, producing high‑impact press content (op-eds, press releases, interviews), and embedding Malt within key institutional ecosystems.

Corporate Communications Partner

Copywriter

• Lead the creation of high-value conversion assets, including Enterprise-targeted ad campaigns, core website value propositions, and our flagship client newsletter. You ensure that every word aligns with our influence engine vision.
• Partner with the Head of Content and our data team to transform internal data into strategic insights. You will draft internal memos, sales playbooks, and “state of the market" updates that help our teams and malt audiences understand our unique positioning. AI agents for insights.
• Beyond just writing, you define the *strategy* of the copy. You will design the narrative flow for landing pages and lead-gen sequences, ensuring they don't just capture attention but build long-term brand authority.
• Act as a prompt engineer for content. You will participate in building and maintaining the AI-writing frameworks and narrative guidelines that allow other teams to leverage AI while staying 100% on-brand.
• Work with our SEO/GEO expert to produce pillar pages and SEO-optimized content that anchors Malt’s search authority on high-value Enterprise and AI/tech queries. You ensure that SEO/GEO content feels like thought leadership pieces, not keyword stuffing.

Global Copywriter Partner

Customer Success Manager

• Manage client operations: Handle quote and timesheet validation for non-autonomous clients and ensure PO upload and consumption to allow smooth invoicing.
• Drive project renewals: Accountable for anticipating ending projects and providing support to secure renewals and business continuity.
• Act as the primary contact: Serve as the go-to person for incoming client requests, resolving issues or escalating to the appropriate internal stakeholders (e.g., Financing).
• Master contractual compliance: Be the expert on client contracts (SLAs, penalties) and internal ways of working (e.g., PO processes) to ensure the right application of terms.
• Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently.
• Partner with Account Managers: Build strong collaboration with AMs and act as a Subject Matter Expert (SME) on renewals and PO management to support business delivery.
• Scale processes: Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.

Customer Success Specialist

• Map global enterprise accounts and execute targeted prospecting.
• Design and execute prospecting strategies for corporate structures.
• Develop relationships with CxO-level contacts and influence decision-makers.
• Lead in-depth discovery using MEDDIC framework.
• Define and coordinate pilot phases for value proofing.
• Manage end-to-end RFI/RFP processes.
• Handle complex MSA negotiations.
• Prepare successful deployment plans for account handover.
• Master Malt pitch and provide insights for product improvement.

Account Executive – Enterprise

Community Manager

• Take ownership of scaling a high-quality ecosystem by engaging top-tier freelancers
• Design and execute a "must-attend" event roadmap tailored to the UAE
• Act as the bridge between global programs and local Sales goals
• Forge strategic alliances with local actors to enhance visibility and drive improvement

Community Builder

Analyst

• You will work closely with the C&B Manager and the Transformation & Reward Director to:
• Prepare the annual compensation review process: manage data extraction, data cleaning and validation, supervise tool preparation, and prepare presentation materials for stakeholders.
• Prepare salary survey submissions with our benchmarking providers; extract and analyze data to support the update and consolidation of salary grids; and respond to internal salary benchmark requests.
• Conduct studies and analyses to assess internal equity; prepare mandatory reporting such as the gender pay gap index (indice égalité professionnelle) and CSR-related compensation reports; and work on the implementation of the pay transparency directive.
• Contribute to bonus consolidation and the payment cycle; provide accurate data to FP&A teams; and ensure the integrity of our pay plans.
• Assist in the administration of our equity programs.
• Conduct benefits analyses to improve our offering and support local HR teams on benefits-related projects.
• Review internal communication materials to ensure accuracy.