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About the role
Key responsibilities & impact- Present platform benefits and deliver product demos to drive user and client autonomy.
- Anticipate project completions and proactively support clients to ensure business continuity and secure renewals.
- Manage manual operational tasks such as quotes, billing, and timesheet validation for non-autonomous clients.
- Serve as the primary point of contact for incoming client requests, owning solution delivery and tracking satisfaction (NPS).
- Ensure purchase order upload/consumption and educate clients on self-service management for smooth invoicing.
- Apply contract and SLA expertise to understand specific client requirements and internal workflows.
- Identify operational pain points and collaborate with Operations, Product, and Tech teams to automate and scale solutions.
Requirements
What you’ll need- Proven experience managing complex client relationships, customer experience, and conflict resolution.
- Commercial acumen with a strong understanding of the business impact of renewals, SLAs, and pipeline management.
- Advanced proficiency with tools such as Google Sheets, Notion, Looker, and AI applications.
- Native or professional-level English, with the ability to train others and deliver platform demonstrations.
Benefits
Comp & perks- Equity: All Malters are eligible for stock options.
- Lunch vouchers (legal benefit): €9/day loaded to your Swile card.
- Transportation (legal benefit): 50% reimbursement for any type of transport.
- Healthcare insurance (legal benefit).
- RTT: 8 to 12 additional days off per year.
- Sports: Company contribution to a Gymlib (Wellpass) membership.
- Malt sabbatical: Every three years, all Malters are entitled to a one-month fully paid sabbatical.
- Free books: If you’re interested in learning about any topic relevant to Malt’s business, tell us which books you’d like and we’ll order them—no questions or approvals needed.
- Remote work: Hybrid policy balancing on-site and remote work.
- Team building events organized annually.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementclient relationship managementconflict resolutioncontract managementSLA managementpipeline management
Soft Skills
communicationcustomer experienceproblem-solvingcollaborationtraining