M3 USA

Director

• Directly manage, mentor, and develop a team of Project Managers responsible for end-to-end project oversight across quantitative and qualitative methodologies.
• Ensure Project Managers are equipped to manage complex, multi-method research studies with excellence.
• Build scalable processes and documentation that support consistent delivery standards.
• Monitor team capacity, workload distribution, and hiring needs to ensure sustainable growth.
• Partner with Talent Acquisition to attract, onboard, and retain top industry talent.
• Create a culture of accountability, collaboration, client-centricity, and continuous improvement.
• Serve as a senior consultative partner to key consulting firm clients and enterprise accounts.
• Participate in strategic client meetings, business reviews, and solution design conversations.
• Translate client objectives into operationally sound execution strategies.
• Anticipate risks and proactively implement mitigation strategies.
• Support the sales process by advising on feasibility, methodology considerations, pricing strategy, and operational implications.
• Identify opportunities to expand service offerings and strengthen long-term partnerships.
• Standardize project delivery processes across both qualitative and quantitative research.
• Ensure adherence to timelines, profitability targets, and client satisfaction KPIs.
• Oversee compliance with ISO standards, GDPR, adverse event reporting, and all applicable regulatory requirements.
• Partner with Engineering and cross-functional leaders to enhance project management systems and drive efficiencies.
• Maintain oversight of panel best practices, sampling quality, and data integrity.
• Ensure smooth handovers and appropriate holiday/coverage planning.
• Lead the development and scaling of the Consultancy Services function as a strategic growth area.
• Contribute to defining service offerings, positioning, and operational frameworks.
• Drive innovation in methodologies, workflows, and service models.
• Assist in the integration of future acquisitions to ensure best practices are maintained.

Director of Consultancy Services

Manager

• Provide leadership and direct supervision to a distributed team of Patient Enrollment Coordinators across multiple research sites.
• Drive recruitment and enrollment performance by establishing clear expectations, accountability standards, and measurable outcomes.
• Partner closely with Marketing and Clinical Operations to align recruitment strategy with real-time site capacity and study timelines.
• Interpret and operationalize clinical study protocols, including inclusion/exclusion criteria and visit schedules, into effective screening workflows.
• Develop, maintain, and ensure compliance of patient screeners, qualification scripts, and enrollment processes.
• Monitor individual and team performance through KPIs, dashboards, and reporting to support data-driven decision-making.
• Identify operational bottlenecks, conversion challenges, and workflow gaps, implementing corrective action plans to improve efficiency.
• Provide regular enrollment forecasts, performance updates, and strategic insights to senior leadership while staying current on best practices in patient recruitment and retention.

Patient Enrollment Manager

Project Manager

• Oversees the full lifecycle of healthcare studies.
• Centers on media measurement and insights surveys.
• Manages day-to-day coordination with third-party sample, programming and data collection vendors.
• Translates research objectives into high-performing digital surveys.
• Develops complex skip logic, piping, and randomization.
• Conducts rigorous beta-testing of survey links to ensure technical accuracy.
• Acts as a primary point of contact for third-party panel providers.
• Monitors real-time fieldwork metrics to troubleshoot project bottlenecks.
• Maintains detailed project timelines to ensure reports are delivered on schedule.
• Manages project budgets and tracks external vendor costs.

Project Manager, Syndicated Research

• The mission of the Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion.
• The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.
• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning.
• Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met.
• Project launch execution and analysis, with detailed feedback to clients with a solution approach.
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals.
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner.
• Provide to client the agreed deliverables within expected timelines and quality.
• Meet billing deadlines and goals, ensuring high adherence to internal processes.
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey.

Qualitative Project Manager

• Be a communication and relationship liaison between M3, clients, and other teams involved in the project’s completion.
• Manage all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.
• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making.
• Custom recruitment of hard to find niche targets.
• Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met.
• Project launch execution and analysis, with detailed feedback to clients with a solution approach.
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery.
• Provide to client the agreed deliverables within expected timelines and quality.
• Meet billing deadlines and goals, ensuring high adherence to internal processes.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.

Expert Network Project Manager, Multi-lingual

Medical writer

• Develop educational content for IME/CME activities, including slide decks, case studies, scripts, storyboards, and written materials
• Conduct literature research and synthesize clinical data into clear, accurate, and balanced educational content
• Develop needs assessments based on literature, expert input, and prior program insights
• Create measurable learning objectives aligned to identified practice gaps and Moore’s Levels of Outcomes
• Review and QC faculty-provided materials for scientific accuracy, balance, and clarity
• Format and improve PowerPoint presentations and written documents as needed
• Incorporate feedback from internal teams, faculty, and accreditors
• Compile and correctly format references and source documentation
• Ensure content aligns with IME/CME compliance and accreditation expectations

Freelance Medical Writer – Independent Medical Education, IME/CME

• The Project Delivery Manager leads a team of Fieldwork Coordinators, ensuring projects are completed on time, within the budget and in accordance with the project specifications, while meeting and exceeding client expectations.
• Responsible for creating and improving existing processes that can lead to team efficiencies, achieving project financial goals and client servicing goals.
• Minimize panel attrition and support the company's long-term goals of growing and maintaining the M3 panel.
• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution
• Ensure team members are working efficiently and in a collaborative manner, supervising the accurate execution of end-to-end project-related tasks
• Create and execute improvement plans for underperforming team members
• Execute regular audits to evaluate accuracy and work quality
• Provide constructive feedback to the line manager and assist in bringing ideas on areas where M3 project delivery and reporting tools can be improved in their functionality

Project Delivery Manager

Full-stack Engineer

• Plan, lead and actively contribute to the development of web/mobile applications in an agile environment
• Take ownership of understanding of the whole system and take responsibility for teaching this to others
• Alongside other senior members of the team, contribute to the strategy and architectural decisions that support the growth of the services we offer to our members and clients
• Provide technical support and mentoring to junior team members
• Find ways to improve system robustness, resilience, and stability

Senior Full Stack Developer

Recruitment

• Oversee and manage the US Custom Recruitment team
• Ensure that internal resources are effectively assigned to projects
• Focus on reducing outsource rates and increasing gross profit at the project level
• Collaborate with teams in Sales, Client Services, Fieldwork, and Panel
• Create and implement custom recruitment strategies that can scale
• Monitor the results of improvements to custom recruitment
• Manage, mentor, appraise and develop allocated staff
• Partner with the Panel team to focus on panel building efforts
• Lead initiatives to further develop social media outreach and digital strategies
• Conduct internal audits to evaluate staff adherence to custom recruitment processes

Associate Director – Custom Recruitment

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning
• Custom recruitment of hard to find niche targets
• Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met
• Project launch execution and analysis, with detailed feedback to clients with a solution approach
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
• Provide to client the agreed deliverables within expected timelines and quality
• Meet billing deadlines and goals, ensuring high adherence to internal processes
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey.

Expert Network Project Manager

Account Manager

• Owns in bidding process for projects including full understanding of project costs and feasibility.
• Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
• Actively network within existing client contacts for any new business/prospects
• Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
• Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
• Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
• Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
• Collaborates with partners and vendors to ensure seamless project execution
• Act as the liaison between Sales and Project Managers on all projects
• Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities

Research Analyst

• Extract and interpret insights from large-scale syndicated studies regarding how HCPs and patients interact with various media platforms
• Mine M3 MI ad intelligence data to understand advertising investment, audience targeting and messaging strategies
• Focus on the actionability of the data
• Design and build high-quality PowerPoint presentations that provide a "strategic POV" on media consumption and advertising trends
• Connect qualitative attitudes with quantitative behavior to build a complete audience profile
• Partner with Sales and Service teams to ensure insights align with client’s broader media planning and marketing objectives

Research Analyst, Media Insights – Channel Strategy

Software Engineer

• Programmer maintains full responsibility for online survey development and thoroughly reviews client materials
• Delivers high quality surveys against client’s materials
• Works to resolve amendments during quality assurance/client testing phase
• Strives to exceed the client’s satisfaction when programming: Proactively suggests design improvements to ensure panelist comprehension
• Meets programming timelines
• Resolves data issues in the timeliest and most complete manner
• Works directly with the client on custom solutions
• Prepares survey for deployment and sets up link to track progress in field
• Works with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc
• Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage
• Spends time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field

Survey Programmer

Marketing

• Lead and manage the Panel Marketing delivery team, with responsibility for the management, development, and appraisal.
• Effectively delegating work, providing guidance, training, feedback, and support to ensure the timely delivery of projects.
• Effectively contribute to Panel growth across all centralised panel brands and key markets.
• Work closely with the Strategy function to ensure we proactively coordinate efforts drive coordinated planning across all centralised panel brands and markets.
• Ensure that all centralised panel branding, editorial, and marketing guidelines are followed across all email campaigns.
• Develop and implement enhancements to email marketing processes to maintain consistency across all centralised panel brand campaigns.
• Work closely with the Panel Marketing Manager to create drive and implement a panel marketing strategies globally.
• Review and approve final campaigns, ensuring they meet brand guidelines and campaign specifications.
• Collaborate with teams to meet day-to-day deliverables.
• Own panel growth efforts for all centralised panel brands, including the campaigns calendar management, planner, and reports.
• Take ownership of ad hoc projects and new initiatives as required.
• Provide support to new team members during their onboarding trainings, and tasks related to panel marketing efforts across all panel brands.
• Responsible for the ongoing evaluation and analysis of live campaigns, making data-driven recommendations for optimisation.
• Ensure deadlines are met, working within agreed timelines for all panel marketing activities.
• Ensure campaign costs are estimated and finalised in a timely manner.

Director of Consultancy Services

Patient Enrollment Manager

Project Manager, Syndicated Research

Qualitative Project Manager

Expert Network Project Manager, Multi-lingual

Freelance Medical Writer – Independent Medical Education, IME/CME

Project Delivery Manager

Senior Full Stack Developer

Senior Full Stack Developer

Associate Director – Custom Recruitment

Expert Network Project Manager

Account Manager

Research Analyst, Media Insights – Channel Strategy

Survey Programmer

Panel Marketing Team Lead