M3 USA

Vice President

• Meet quarterly and annual sales targets by bringing in new business and growing existing accounts
• Build and maintain close relationships with clients
• Partner with delivery teams to resolve issues and deliver projects successfully
• Identify client-specific preferences and needs and communicate individualized best practices to the team
• Contribute ideas and strategies for success with the All Global Leadership team
• Continuously develop new business and maintain current business
• Monitor and maintain sales KPIs and bidding and behavioral metrics
• Achieve individual financial goals and target revenue profit per quarter
• Create a vibrant, competitive, and supportive business development culture
• Build strong relationships with key accounts and main contacts
• Make business choices on bidding on studies to maximize gross profit
• Mentor Account Managers and VPs
• Accompany sales personnel on sales calls in person and on the phone
• Build working partnerships with delivery team leads and staff to ensure seamless client servicing from quoting to invoicing

Senior Vice President, Sales

AI Engineer

• Own an AI engineering project end to end: understand the problem, build a working version, release it to users, and improve it based on feedback
• Write readable and maintainable code
• Regularly demo work to product, engineering, and business teams
• Talk with people whose jobs are affected by the tool and observe their workflows
• Translate business needs into deliverable engineering work
• Use agentic AI tools such as Claude Code as the default development workflow
• Evaluate where AI coding tools are effective or produce poor results
• Experiment with new AI tools and report findings, including failures

AI Engineering Intern

Data Engineer

• Manage and optimize PostgreSQL, SQL Server, and Oracle databases for performance, security, and availability
• Design and maintain database schemas, indexes, and partitions for scalability and efficiency
• Perform database monitoring, backup, recovery, and disaster recovery planning
• Implement access control, encryption, auditing, and other security best practices
• Troubleshoot database performance issues and optimize query performance
• Ensure compliance with data governance, security policies, and industry standards
• Understand business needs and translate requirements into actionable data engineering tasks
• Participate in daily standups and prioritize tasks
• Lead daily standups and manage team workload alignment with business needs
• Work with cross-functional teams to support Power BI and data solutions aligned with business objectives
• Mentor team members and drive best practices in data management and reporting
• Apply AI and automation to improve software delivery, testing, reliability, and operational efficiency
• Communicate technical solutions effectively to stakeholders

Senior Data Engineer, PostgreSQL DBA

• Manage and optimize PostgreSQL, SQL Server, and Oracle databases for performance, security, and availability
• Design and maintain database schemas, indexes, and partitions for scalability and efficiency
• Monitor databases and perform backup, recovery, and disaster recovery planning
• Implement security best practices, including access control, encryption, and auditing
• Troubleshoot database performance issues and optimize query performance
• Ensure compliance with data governance, security policies, and industry standards
• Understand business needs and translate requirements into actionable data engineering tasks
• Prioritize work and lead daily standups
• Collaborate with cross-functional teams to align Power BI and data solutions with business objectives
• Guide and support the team’s Power BI-related work without requiring direct Power BI development
• Mentor team members and drive best practices in data management and reporting
• Apply AI and automation to improve software delivery, testing, database reliability, migrations, and operational runbooks

Product Manager

• Conduct competitive, market trend, technology, and business model analyses to inform product strategy
• Translate audience behavior data, content engagement patterns, and qualitative feedback into roadmap inputs
• Own physician-facing product surfaces end to end, including the MDLinx destination, mobile app, and physician engagement products
• Run continuous experience experimentation across information architecture, layout, recommendations, and onboarding
• Maintain a test backlog with hypotheses, designs, results, and decisions
• Own the roadmap for MDLinx commercial engagement products
• Partner with Sales to translate pharmaceutical client needs into product features serving physicians and driving commercial revenue
• Lead product release and go-to-market launch activities
• Define launch strategy, messaging, success metrics, and cross-functional accountability
• Track post-launch adoption and engagement metrics and drive iteration
• Partner across Sales, Marketing, Engineering, Leadership, and Client Services from ideation through launch and maintenance
• Own cross-channel experience and cohesion

Director of Product Management

Business Development Rep

• Meet quarterly and annual sales targets by bringing in new business and growing existing accounts
• Build and maintain close relationships with clients
• Partner with delivery teams to resolve issues and deliver projects successfully
• Identify client-specific preferences and needs and communicate individualized best practices to the team
• Contribute ideas and strategies for success with the All Global Leadership team
• Continuously develop new business and maintain current business
• Monitor and maintain sales KPIs and bidding and behavioral metrics
• Achieve individual financial goals and target revenue profit per quarter
• Create a vibrant, competitive, and supportive business development culture
• Build strong relationships with key accounts and main contacts
• Make business choices on bidding on studies to maximize gross profit
• Mentor Account Managers and VPs
• Accompany sales personnel on in-person and phone sales calls
• Build partnerships with delivery team leads and staff to ensure seamless client servicing from quoting to invoicing

Business Development Director

Project Manager

• Manage multiple domestic and international qualitative studies through the entire project life cycle
• Manage clients, partners, and healthcare professional sample to ensure projects are completed on time, within budget, and to client expectations
• Facilitate screening, scheduling, confirmation, and preparation of respondents for TDIs, focus groups, in-person IDIs, and online qualitative interviews
• Quickly replace no-shows, follow up with late respondents, and send last-minute materials when needed
• Set up and test surveys and screeners, monitor statistics, manage respondent honoraria, and close, audit, and invoice projects in a technology-based system
• Coordinate and lead project kickoff meetings
• Provide regular recruitment-status updates and progress reports
• Identify fielding concerns and issues proactively
• Partner with sales and operations teams to address issues and improve study performance
• Manage vendor relationships to support timely deliverables, communications, and issue resolution
• Monitor and account for project costs to manage study profitability
• Provide guidance and mentoring to Market Research Project Management team members as needed

Qualitative Project Manager

• Manage all aspects of the project life cycle for data collection from initiation through completion, including project budgets, timelines, and quality standards
• Review project documentation with the manager and flag issues that put timing, budget, or gross margin at risk
• Partner with Client Services to secure revised quotes when needed
• Lead internal project kickoff meetings with Sales, Panel, and Programming to finalize requirements, timelines, and schedules
• Work directly with clients to confirm materials and adjust plans as needed
• Provide clients with frequent status updates during fielding
• Recommend panel strategies to the panel team to maximize sample
• Ensure projects are completed on time
• Ensure panelist incentive payments are issued promptly
• Provide Finance with metrics needed for billing and invoicing
• Ensure projects comply with ISO 20252/26362 standards, the Company's Quality Manual, applicable industry guidelines, regulatory requirements, and client requirements such as Adverse Event Reporting

Project Manager, Quantitative

Account Manager

• Proactively identify, pursue, and close upsell and cross-sell opportunities within the existing client base to drive account growth and meet quarterly revenue targets
• Own the full renewal cycle, negotiating contract terms and pricing to meet or exceed budgeted renewal targets
• Lead new client onboarding and build long-term account growth plans aligned with client goals and expansion potential
• Resolve client problems quickly and effectively while strengthening relationships and uncovering additional needs
• Build and maintain strong client relationships through regular consultative contact
• Promote broader adoption of PracticeMatch's product suite to increase client ROI, strengthen renewal likelihood, and surface upsell opportunities
• Maintain contracts and ensure billing accuracy
• Document client communications in the proprietary database and collaborate with management on concerns
• Maintain accurate CRM data and pipeline/forecast records for assigned accounts
• Travel to client locations, physician shows, and provider shows as needed to build relationships and identify growth opportunities
• Exhibit a professional, consultative sales presence with clients

Client Account Manager

Sales

• Develop and execute M3MI’s commercial vision and revenue growth strategy, ensuring alignment with market opportunities in the healthcare communication and life sciences industries.
• Identify and prioritise high-value market segments, therapeutic areas, and client targets to drive sustained sales growth.
• Establish clear sales objectives, KPIs, and performance standards for the M3MI Sales Team to ensure consistent achievement of revenue targets.
• Build a high-performance, results-driven sales culture focused on accountability, client impact, and growth.
• Lead the development and implementation of comprehensive sales strategies to achieve revenue growth targets and expand M3MI’s client base.
• Direct, mentor, and scale the sales team to maximise productivity, pipeline development, and conversion rates.
• Actively cultivate and strengthen executive-level relationships with key communication agencies, publishers and life sciences stakeholders.
• Drive proactive business development efforts by leveraging personal industry contacts, networking, and strategic partnerships.
• Oversee pipeline management, forecasting accuracy, and sales performance reporting to ensure predictable revenue outcomes.
• Partner with internal subject matter experts to develop compelling, customised proposals that address client business challenges and differentiate M3MI in competitive situations.
• Serve as the senior commercial liaison with clients, leading strategic discussions, negotiations, and contract closures.
• Represent M3MI at high-level client meetings, industry conferences, and external forums to promote the company’s platforms and thought leadership.
• Identify cross-sell and upsell opportunities within existing accounts to drive account expansion and long-term partnerships.
• Continuously assess evolving client needs and competitive dynamics to refine value propositions and strengthen client retention.

Head of Sales

Program Manager

• Own and lead panel incentive management operations across M3MR Group divisions, providing strategic oversight of incentive program design, governance, and performance.
• Act as the first escalation point for complex payment issues, with accountability for controls, compliance, and audit readiness, and oversight of vendor relationships and delivery.
• Set standards and drive continuous improvement of technology payment tooling, processes, and reporting, coaching stakeholders across divisions to ensure consistent execution.
• Design, develop, and implement new incentive processes and optimise existing workflows across divisions to improve payment turnaround times, reduce processing cost and error rates, and increase panellist satisfaction.
• Ensure end-to-end accuracy and timeliness of standard and non-standard across all divisions of the M3 GR Group.
• Prepare/approve complex orders per supplier requirements and internal controls; clear on-hold items and high-value/edge cases with root-cause fixes.
• Maintain structured, secure data storage and correct permissions; keep Wallet/MR status current for internal/external users.
• Own allocated incentives compliance SOP: User interface reporting requirements by payment methods, data protection policies and rules, and documentation standards.
• Own the participant-payment compliance playbook: tax thresholds/reporting requirements by country, identity/anonymity rules, documentation and evidence standards.
• Publish a monthly KPI pack (turnaround times, failure/return rates, on-hold backlog, stakeholder SLA fulfilment) and drive remediation plans.
• Perform QA sampling and spot checks; document corrective/preventive actions.
• Enforce pre-allocation safeguards: transactions/balance checks, value caps, reason codes, and dual approvals for exceptions; run high-value reviews.
• Own commercial management of incentive/payment vendors: negotiate pricing, fees, rebates and service credits; improve contract terms (SLA, liability, data protection, settlement timelines) to reduce cost, mitigate risk, and deliver measurable financial benefit to M3MR Group.
• Support RFPs/renewals with requirements, volumes, controls, and performance history.
• Serve as business owner for technology payment capabilities: define requirements, validate designs, write/maintain SOPs and runbooks.
• Manage UAT, data reconciliation, and go-live readiness; sign off on releases and ensure complete system logging (who/what/when).

Global Incentives Programme Manager

Engineering Manager

• Define and execute a multi-year technology roadmap that systematically modernizes PracticeMatch's legacy platform, prioritizing migrations and rewrites based on business value, risk, and continuity.
• Partner with product and business leadership to align engineering priorities with PracticeMatch's competitive strategy and customer outcomes.
• Establish a pragmatic, phased approach to system transformation — maintaining product stability and customer commitments while executing toward a modern, maintainable architecture.
• Evaluate and recommend modern technology choices (languages, frameworks, cloud infrastructure, data platforms) that position PracticeMatch for long-term scalability.
• Champion the responsible adoption of agentic AI across the engineering lifecycle — from planning, design, and development through testing, deployment, and production operations — ensuring engineers build the review discipline and repository context that make AI-assisted work reliable.
• Lead, manage, and develop the PracticeMatch engineering team, including direct and indirect reports across software engineering and QA functions.
• Build and sustain a culture of engineering excellence: clear standards for code quality, security, documentation, peer review, and test automation.
• Attract, recruit, and retain strong engineering talent; build career paths and development plans that grow engineers at every level.
• Conduct regular performance conversations; provide direct, constructive feedback; and address performance issues promptly and fairly in partnership with HR.
• Foster psychological safety and a team environment where engineers can raise concerns, propose improvements, and learn from failure.
• Own engineering delivery — ensuring that projects are scoped well, executed reliably, and completed to a standard of quality the team can stand behind.
• Maintain and improve the engineering systems — CI/CD pipelines, automated testing, deployment infrastructure, quality gates, and observability — that allow the team to ship confidently.
• Troubleshoot complex production incidents; drive root cause analysis and durable fixes.
• Implement and refine the repository context, conventions, and executable plans that support effective agentic coding with tools such as Claude Code and Codex.
• Identify engineering work that can move to AI-assisted or automated workflows, keeping human review in place where it protects quality, accuracy, and compliance.
• Serve as the primary technology partner to PracticeMatch's business and product leadership, translating technical considerations into business terms and business priorities into engineering plans.
• Collaborate with M3 USA's broader technology leadership and other business unit CTOs on shared infrastructure, platforms, and standards.
• Communicate architecture decisions, transformation progress, and engineering health clearly to senior leadership, including the M3 USA CEO and CHRO.
• Partner with HR on workforce planning, organizational design, compensation benchmarking, and talent strategy for the engineering team.

Head of Engineering

Recruitment

• In this position you are required to recruit healthcare professionals to take part in Qualitative and Quantitative projects.
• Recruit and schedule respondents for interview and follow-up to confirm their attendance.
• Ensuring that assignments are conducted in compliance with the ISO 20252 / 26362 standard, as represented in the Company’s Quality Manual and supporting procedures including industry guidelines (e.g.BHBIA and EphMRA) and other regulatory- and client requirements such as Adverse Event Reporting.
• Being able to work on multiple assignments simultaneously and be able to organise your time to meet demanding deadlines on a regular basis.
• You need to be confident in your ability to conduct discussion around complex healthcare related issues with patients and professional people across the medical spectrum including payors and key opinion leaders.

Qualitative Resources Recruiter

• Manage, develop, and implement recruitment efforts and processes to ensure quality of client servicing is of the highest possible standard.
• Manage a book of business to achieve personal performance quotas.
• Continuously develop new business with existing clients and maintain current business through strategic account development and client relationships.
• Achieve all individual goals and quotas, delivering as a minimum on target revenue per quarter and revenue growth year over year.
• Effectively handle client calls, onsite evaluations, candidate screens and presentations.
• Create, implement, and monitor effective marketing strategies to maximize revenue return from our clients and ensure success of each individual partnership.
• Effectively advise candidates and clients, present opportunity features, overcome objections, and provide consultation and recommendations to clients.
• Implement various prospecting techniques to generate new candidate leads on behalf of clients.
• Contribute ideas and strategies for the growth and success of the recruitment department.
• Effectively create, plan, and deliver presentations on company’s services and clients’ opportunities.
• Deliver proposals offers and negotiate contracts on behalf of prospective clients when needed.
• Contribute to a vibrant, competitive, and supportive culture within the team where all team members focus on achieving success for their accounts and building/fostering lasting client relationships.

Allied Dental Recruiting Consultant

• Manage qualitative projects through entire project life cycle
• Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qual interviews, etc.
• Setup and testing of survey/screener, monitoring of statistics
• Coordinate and lead project kickoff meetings for all assigned studies
• Provide regular updates and progress reports on recruitment status
• Proactively identify potential fielding concerns
• Manage study profitability by monitoring and accounting for all project costs
• Provide guidance and mentoring to members of the Market Research Project Management team as needed.