M3 USA

Director

• Manage international market research projects through entire project lifecycle
• Ensure client satisfaction and project financial goals are at core of decision making
• Coordinate project kick-off meetings to ensure all involved parties understand project specifications
• Programming, translations, overlays and testing
• Project launch execution and analysis
• Fieldwork management
• Ensure market research participants have a positive project experience
• Provide to client the agreed deliverables within expected timelines and quality
• Support in the training and management of Junior Project Managers and/or Recruiters

Project Director – Qualitative

Marketing

• Educate and inform the sales team through regular attendance at forecasting meetings, providing insights into campaign performance, lead generation, and customer engagement.
• Foster a collaborative working relationship between marketing and sales teams, facilitating alignment on goals, strategies, and tactics.
• Work closely with sales stakeholders to develop account-based marketing plans aimed at achieving their targets, and generate high quality leads.
• Lead the strategic development and execution of key account campaigns in collaboration with sales stakeholders, ensuring alignment with sales targets and objectives.
• Develop comprehensive account-based marketing plans to drive engagement and conversions within target accounts.
• Develop and execute strategies to deliver key performance indicators (KPIs), optimising campaign performance across all channels.
• Utilise analytical reporting to evaluate campaign effectiveness and inform ongoing and future activities.
• Conduct monthly marketing reviews to track campaign productivity and iterate existing campaigns for continuous improvement.
• Take a lead role in CRM marketing automation and daily execution, setting strategy and creating compelling content to nurture leads and drive conversions.
• Collaborate with internal teams to ensure seamless integration of CRM initiatives with overall marketing campaigns and sales efforts.
• Oversee the development of compelling campaign creative assets, ensuring alignment with brand guidelines, messaging, and audience preferences.
• Design, plan, and execute complementary social media campaigns to amplify marketing collateral and increase brand visibility.
• Develop strategies to leverage social media channels effectively, engaging target audiences and driving traffic to key campaign assets.
• Drive growth across all M3 market research companies by developing comprehensive marketing campaigns that support their objectives and integrate seamlessly with existing initiatives.
• Control and measure resources available for specific initiatives, allocating and prioritising resources to maximise return on investment (ROI).

Campaign Marketing Manager

Account Manager

• Act as the primary day-to-day contact for US clients.
• Run monthly and quarterly business reviews with client teams.
• Review client data and platform usage to identify trends and improvement opportunities, and provide structured feedback to product and leadership teams.
• Coach clients on how to increase ROI from Messly.
• Help prioritize product improvements based on US client needs.
• Remove or manage underperforming users from the platform where appropriate.
• Maintain strong long-term relationships with key stakeholders.
• Support the sales process by creating proposals and client-specific collateral, and supporting product demos where required.
• Identify upsell and expansion opportunities within existing accounts.
• Collaborate closely with the Messly leadership team on US go-to-market execution.
• Provide support to doctors using the platform where needed.

Part-Time Account Manager

Account Executive

• Directly drive revenue growth through new business development and expansion within existing accounts
• Proactively prospect and engage pharmaceutical and life science clients to identify new opportunities across consulting, analytics, and primary market research services
• Build and maintain strong client relationships, serving as a trusted advisor on commercial strategy and market insight needs
• Develop tailored proposals, statements of work, and go-to-market approaches aligned with client objectives
• Partner with internal consulting teams to scope, position, and deliver high-quality engagements
• Provide superior customer service by coordinating with Project Managers and Managing Consultants to ensure successful execution and client satisfaction
• Lead and participate in client meetings to understand evolving business needs and position appropriate solutions across MAC capabilities
• Analyze and synthesize client and market insights to inform business development strategy and engagement opportunities

Sales Consultant – Primary Market Research

Sales

• Establish, develop, and maintain sales efforts and processes to ensure quality of client servicing is of the highest possible standard.
• Generate new leads with prospective clients.
• Effectively sell company’s products and services and develop new business by identifying leads, qualifying prospects, and building relationships
• Maintain and drive a healthy pipeline of deals of clients and manage upsells on certain clients within set times frames.
• Build knowledge and relationships with clients with assign territory.
• Achieve all individual sales goals and quotas, meeting as a minimum or exceeding sales targets quarterly and annually.
• Can implement ideas and strategies for the growth and success of the sales division.
• Effectively create, plan, and deliver presentations on company’s products and services.
• Can assist in determining pricing schedules, creating quotes, delivering proposals, and negotiating all contracts with prospective clients.
• Contribute to a vibrant, competitive, and supportive culture within the team where all team members focus on achieving success for their accounts and building/fostering lasting client relationships.
• Effectively advise clients, present services, overcome objections, and provide consultation and recommendations to clients.

Regional Sales Director

Research Analyst

• Ensure recruitment tasks are executed for projects in Belgium and Switzerland
• Reach out to M3 Global Research panelists and conduct cold calling
• Proactively plan and implement panel recruitment solutions
• Provide project updates to management on progress and delivery
• Ensure monthly registrations targets are met for Belgium and Switzerland
• Call new registrants to confirm and update information
• Work across systems to resolve inquiries and complaints
• Ensure respondent inquiries are handled according to company policy
• Build and maintain relationships with panel members

Market Research Associate, Dutch, French Speaking

• Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved
• Ensure that monthly registrations targets are met for in in Belgium, Switzerland
• Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

Market Research Associate, Dutch, French speaking

Analyst

• Thorough review of client materials and preparation of queries in a timely manner.
• Utilize past experiences to support process improvement, with a goal to increase capabilities, efficiencies, skillsets, and competitive advantage in the marketplace.
• Expected to spend time reporting and receiving information to and from their manager and committed to learning the latest technologies in the data collection field.
• Creation of dashboards and data visualization in Forsta Viz or equivalent software.
• Ensure end-to-end project delivery in alignment with Client and Operations, leading to high satisfaction.
• Deliverables include dashboards, data manipulations and advanced analytics.
• Deliver against assigned tasks in timely and high-quality manner.

Analyst – Reporting, Data Services

Project Manager

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning
• Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met
• Project launch execution and analysis, with detailed feedback to clients with a solution approach
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
• Provide to client the agreed deliverables within expected timelines and quality
• Meet billing deadlines and goals, ensuring high adherence to internal processes
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey.