Global Incentives Programme Manager

M3 USA

Lead panel incentive management operations across M3MR Group divisions at M3 Global Research. Managing program design, performance, and vendor relationships with a focus on continuous process improvement.

Posted 7/29/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incentive management operations, vendor management, and compliance oversight, with strong capabilities in data analysis and process optimization. Proven ability to lead teams, manage complex payment issues, and drive continuous improvement across multiple payment methods.

Highest-signal resume keywords

Incentive Management OperationsVendor ManagementData Analysis and ReconciliationTeam LeadershipCompliance Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incentive Program DesignPayment ProcessingSpreadsheet SkillsData ValidationProcess OptimizationKPI ReportingQuality AssuranceRoot-Cause AnalysisContract NegotiationAudit Readiness

Soft Skills

Exceptional Communication SkillsTime ManagementOrganizational SkillsCreative Problem-SolvingSelf-Motivated

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft WordPower QueryPayment Tools

Certifications & Qualifications

Bachelor’s Degree or Equivalency

Industry Keywords

Payments OperationsFinancial OperationsCompliance StandardsData Protection PoliciesStakeholder Management

Tech Stack

Tools & technologies

Ruby on Rails

About the role

Key responsibilities & impact

Own and lead panel incentive management operations across M3MR Group divisions, providing strategic oversight of incentive program design, governance, and performance.
Act as the first escalation point for complex payment issues, with accountability for controls, compliance, and audit readiness, and oversight of vendor relationships and delivery.
Set standards and drive continuous improvement of technology payment tooling, processes, and reporting, coaching stakeholders across divisions to ensure consistent execution.
Design, develop, and implement new incentive processes and optimise existing workflows across divisions to improve payment turnaround times, reduce processing cost and error rates, and increase panellist satisfaction.
Ensure end-to-end accuracy and timeliness of standard and non-standard across all divisions of the M3 GR Group.
Prepare/approve complex orders per supplier requirements and internal controls; clear on-hold items and high-value/edge cases with root-cause fixes.
Maintain structured, secure data storage and correct permissions; keep Wallet/MR status current for internal/external users.
Own allocated incentives compliance SOP: User interface reporting requirements by payment methods, data protection policies and rules, and documentation standards.
Own the participant-payment compliance playbook: tax thresholds/reporting requirements by country, identity/anonymity rules, documentation and evidence standards.
Publish a monthly KPI pack (turnaround times, failure/return rates, on-hold backlog, stakeholder SLA fulfilment) and drive remediation plans.
Perform QA sampling and spot checks; document corrective/preventive actions.
Enforce pre-allocation safeguards: transactions/balance checks, value caps, reason codes, and dual approvals for exceptions; run high-value reviews.
Own commercial management of incentive/payment vendors: negotiate pricing, fees, rebates and service credits; improve contract terms (SLA, liability, data protection, settlement timelines) to reduce cost, mitigate risk, and deliver measurable financial benefit to M3MR Group.
Support RFPs/renewals with requirements, volumes, controls, and performance history.
Serve as business owner for technology payment capabilities: define requirements, validate designs, write/maintain SOPs and runbooks.
Manage UAT, data reconciliation, and go-live readiness; sign off on releases and ensure complete system logging (who/what/when).

Requirements

What you’ll need

Bachelor’s degree or equivalency
Minimum of 3 years managing a staff of 3+ employees
3-5+ years in incentive/payments operations or adjacent finance ops across multiple rails (bank, vouchers, PayPal, prepaid)
Advanced spreadsheet skills (pivots, complex formulas, basic Power Query); confident with data validation/reconciliation
Proven vendor management and professional external communication
Demonstrated ownership of complex cases and continuous improvement
Ability to lead a team made up of both junior and senior team members
Self-motivated and able to (re)prioritize tasks throughout the workday
Exceptional time management, organizational skills, and attention to detail
Well-developed analytical and creative problem-solving skills
The ability to work autonomously and in a team environment to successfully meet goals
The candidate must have exceptional written and verbal communication skills
The candidate must have very strong Microsoft Office skills including Excel, Outlook, and Word, and be a quick learner of new technologies/software.

Benefits

Comp & perks

25 days annual leave
Participation in a company bonus scheme linked to personal and company performance
Group Life Cover 4x salary
Pension 4%/4% employee/employer contributions
Vitality health
Staff discount scheme
Discounted gym membership