M-KOPA

Account Executive

• Monitor and deliver sales targets
• Develop local networks
• Recruit, train, and mentor a field-based team of Direct Sales Representatives (DSRs)
• Craft sales and marketing strategies
• Monitor and analyze marketing campaigns and comprehensive reporting
• Handle DSR inventory and manage audit recommendations in line with company policies

Sales Executive

Customer Support

• Develop and execute strategies that deliver seamless, customer-centric experiences across all Mobility retail outlet service touchpoints
• Ensure seamless end-to-end motorbike onboarding across retail outlets
• Proactively identify and address customer needs and maintain consistent service standards
• Use customer feedback to drive continuous improvement and monitor CSAT and NPS metrics
• Leverage data insights, process innovation, and cross-functional collaboration with IT, marketing, product, and sales
• Design, test, and document new processes to improve onboarding and service delivery
• Develop and deliver comprehensive staff training programs on retail customer service best practices and product knowledge
• Establish and monitor Service Level Agreements (SLAs) to ensure timely customer query resolution
• Analyze customer feedback and generate actionable reports for leadership decision-making
• Oversee budget preparation, vendor payments, and financial operations related to Mobility retail functions
• Build and maintain strong vendor relationships
• Report to the General Manager and lead a team of Mobility Customer Experience Officers and Mobility Field Service Officers

Customer Experience Manager, eMobility

Analyst

• Receive products, check quantities, and ensure inventory accuracy
• Handle returns and manage products returned to the warehouse
• Keep shops clean, organized, and attractive for customers
• Assist customers with product upgrades, answer questions, and solve problems
• Create reports to track daily activities and record all stock movements
• Ensure stores are ready to serve customers and maintain retail space standards

Stock Analyst

Strategy

• Coordinate strategy across the company through OKRs, scorecards, and key strategic forums
• Lead and execute analytical deep-dives that deliver actionable results
• Partner with different business units on high-priority strategic projects
• Bridge gaps and drive cross-functional initiatives where needed
• Work directly with executive team on critical strategic initiatives, managing OKRs and scorecards
• Deliver high-impact analytical projects influencing service to 3 million active customers

Strategy Manager

• Drive sales growth by proactively introducing and selling M-KOPA products to existing customers
• Connect with existing customers over the phone to achieve and exceed sales targets
• Build and maintain strong relationships with customers to foster loyalty
• Handle inquiries, concerns, and objections professionally and promptly
• Maintain high call quality benchmarks by delivering accurate and complete information
• Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets
• Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead
• Report directly to the Telesales Team Lead

Telesales Representative

Backend Engineer

• Build sophisticated event-driven microservices with real-world impact
• Own solutions end-to-end: architecture decisions through production monitoring
• Combine cutting-edge .NET development with purpose-driven engineering for financial inclusion
• Develop backend systems serving millions across multiple African markets
• Collaborate with engineering teams, coach junior members, and contribute to high-quality output
• Implement observability, automated testing, infrastructure as code, and DevOps practices
• Maintain and evolve both legacy services and greenfield microservices

Senior Backend Engineer

• Build sophisticated event-driven microservices with real-world impact
• Own solutions end-to-end from architecture decisions to production monitoring
• Combine cutting-edge .NET development with purpose-driven engineering
• Work collaboratively with engineering teams to coach and contribute
• Focus on high quality output, observability, automated testing, infrastructure as code and DevOps practices

Manager

• Lead daily operations of the POC across 50+ stores in Johannesburg, Cape Town, Eastern Cape, and Limpopo
• Drive sales across cash, finance, and mobile activations, ensuring targets are met
• Oversee merchandising, in-store experience, and customer engagement
• Manage and mentor a core team of 4–8 staff and guide in-store promoters and agents
• Track KPIs (finance vs. cash mix, SIM activations, revenue per store) and provide operational insights
• Act as the go-to liaison for retail partner stakeholders and coordinate with finance, logistics, marketing, and legal teams
• Capture lessons learned, identify growth levers, and feed into the business case for nationwide expansion in 2026
• Report to the Director, International Strategy & Growth
• 6-month proof-of-concept engagement with scale potential

Channel Manager – Retail

Outside Sales

• Proactively pursue sales prospects within a designated geographical area
• Lead generation, effective pitching, customer profiling
• Maintain exceptional post-sales communication
• Recruit, coach, mentor, and build sales and customer-focused skills among direct sales representatives
• Oversee implementation of sales programs and execute end-to-end sales activities
• Develop local networks to increase sales volumes
• Manage inventory effectively and maintain healthy credit standing
• Adopt structured approach to handling stocks for an assigned depot or location
• Report to the Regional Manager

Field Sales Manager

• Monitor and deliver sales targets for the Oke Ogun territory
• Recruit, train and mentor a field-based team of Direct Sales Representatives (DSRs)
• Develop local networks and customer relationships to drive product adoption
• Craft and implement sales and marketing strategies to exceed targets
• Monitor and analyse marketing campaigns and fine-tune for results
• Produce comprehensive reporting to shape future strategies
• Handle DSR inventory and manage audit recommendations in line with company policies
• Motivate and lead the field sales team to maximize performance

Controller

• Ensure accurate stock management and reconciliation within the retail department
• Manage stock allocation for sales and track returns to the warehouse
• Support and conduct stock audits and regular reconciliations
• Handle customer interactions, resolve product issues, and facilitate in-warranty repairs
• Maintain depot in excellent condition and provide daily reports on stock status
• Troubleshoot product issues and coordinate repairs with relevant teams
• Collaborate with sales teams and warehouse operations to optimise stock processes and availability

Stock Controller

• Ensure accurate stock management and reconciliation within the retail department
• Manage stock allocation for sales and oversee tracking and return of inventory to the warehouse
• Support and conduct stock audits and reconciliations
• Handle customer interactions, resolve product issues, and facilitate in-warranty repairs
• Maintain depot in excellent condition
• Provide daily reports on stock status to ensure transparency and accountability
• Collaborate with retail and warehouse teams to optimize stock processes and ensure timely product availability

• Ensure accurate stock management and reconciliation within the retail department
• Manage stock allocation for sales and support stock audits
• Oversee tracking and return of inventory to the warehouse
• Handle customer interactions and resolve product issues
• Facilitate in-warranty repairs and coordinate repairs with teams
• Maintain the depot in excellent condition
• Provide daily reports on stock status to ensure transparency and accountability
• Receive, allocate, and reconcile stock for sales
• Conduct regular audits to ensure all inventory is accounted for
• Collaborate with sales teams and warehouse operations to optimize stock processes and ensure timely product availability

• Be the voice that helps customers grow, guiding them to better devices and opportunities
• Handle customer upgrades and device requests
• Verify customer information to keep everyone safe
• Help customers choose the right plans for their needs
• Sell additional products that enhance the customer experience
• Provide support with devices and apps
• Work directly with customers daily within the Customer Retention group
• Report to the Telesales Team Leader; onsite in Kampala

Telesales Representative – Inbound

• Make outbound calls to existing customers to tell them about smartphone upgrades and other M-KOPA products
• Connect customers with technology and guide them toward suitable products
• Work toward meeting sales goals and targets
• Maintain high call quality standards and ensure every customer has a great experience
• Manage time effectively to contact as many customers as possible each day
• Report to the Telesales Team Lead and collaborate within the Customer Retention - Outbound team
• Help customers discover product possibilities and support families across Uganda in accessing products

Telesales Representative, Outbound

• Act as the operational heartbeat of M-KOPA's retail network across Kenya
• Orchestrate seamless operations across multiple locations and translate operational challenges into solutions
• Design and implement operational excellence frameworks to elevate customer experiences
• Monitor and optimize network performance metrics and cost expenditure
• Monitor stock management across all outlets and oversee inventory reconciliation
• Ensure optimal stock levels and coordinate escalations for prompt resolution
• Ensure compliance with safety and operational standards
• Lead regional teams with regular performance reviews, coaching, and setting performance standards
• Optimize field resource deployment and track customer satisfaction metrics
• Handle complex customer escalations and collaborate with Sales, Customer Care, and Supply Chain
• Report to the Senior Manager Retail and provide operational oversight

Sales Executive

Customer Experience Manager, eMobility

Stock Analyst

Strategy Manager

Telesales Representative

Senior Backend Engineer

Senior Backend Engineer

Channel Manager – Retail

Field Sales Manager

Sales Executive

Stock Controller

Stock Controller

Stock Controller

Telesales Representative – Inbound

Telesales Representative, Outbound

Retail Network Manager