M-KOPA

Customer Success Manager

• Build and scale multi-channel lifecycle programmes
• Design behavioural trigger-based upsell systems
• Run rigorous experiments
• Own retention economics
• Scale what works across markets

Senior CRM Manager

Manager

• Serve as analytical partner to the Head of Business Management and GM on strategic initiatives — competitive response, market expansion, product launches, and partnership evaluation
• Conduct market analysis and competitive intelligence — track emerging competitors, analyse their strategies, and recommend defensive and offensive moves
• Lead business case development for new products, partnerships, and market expansion initiatives
• Own pricing strategy and optimisation across the product portfolio — smartphone financing, upgrades, and emerging products
• Conduct margin analysis and profitability modelling to maintain healthy margin status
• Monitor and analyse partnership performance across telcos, OEMs, retail chains, and dealer networks
• Build partnership scorecards and KPIs — tracking sales contribution, operational efficiency, and margin impact
• Own the analytical foundation for M-KOPA Ghana's entire business — lead the BI team to design, build, and maintain dashboards, KPI frameworks, and reporting infrastructure
• Drive a data-driven decision-making culture — translating complex data into clear insights that non-technical leaders can act on immediately
• Lead strategic transformation projects as assigned — market expansion, fraud prevention, process optimisation, and sales operations analytics

Senior Business Transformation Manager

Full-stack Engineer

• Lead a team of backend engineers through both greenfield and legacy projects
• Own the full software lifecycle from design ideation through to production and eventual decommissioning
• Set architectural direction, partner closely with your Product Manager counterpart on roadmap planning and prioritisation
• Serve as a servant leader who grows the people around you while shipping high-quality, impactful software

Software Engineering Team Lead

• Lead a team of backend engineers through both greenfield and legacy projects, owning the full software lifecycle from design ideation through to production and eventual decommissioning.
• Set architectural direction, partner closely with your Product Manager counterpart on roadmap planning and prioritisation,
• Serve as a servant leader who grows the people around you while shipping high-quality, impactful software.

Backend Engineer

• Join a growing FinTech Engineering team and lead the delivery of loan origination architecture and compliance systems
• Leading a team of backend engineers through both greenfield and legacy projects, owning the full software lifecycle
• Set architectural direction and collaborate closely with Product Manager on roadmap planning
• Coach and grow team members while delivering high-quality, impactful software

Backend Engineering Team Lead

• Lead a team of backend engineers through both greenfield and legacy projects
• Own the full software lifecycle from design ideation through to production and eventual decommissioning
• Set architectural direction and partner closely with Product Manager counterpart on roadmap planning and prioritisation
• Serve as a servant leader who grows the people while shipping high-quality, impactful software

Business Intelligence Analyst

• Serve as analytical partner to the Head of Business Management and GM on strategic initiatives — competitive response, market expansion, product launches, and partnership evaluation
• Conduct market analysis and competitive intelligence — track emerging competitors, analyse their strategies, and recommend defensive and offensive moves
• Lead business case development for new products, partnerships, and market expansion initiatives
• Own pricing strategy and optimisation across the product portfolio — smartphone financing, upgrades, and emerging products
• Conduct margin analysis and profitability modelling to maintain healthy margin status
• Track competitive pricing dynamics and recommend responsive adjustments
• Monitor and analyse partnership performance across telcos, OEMs, retail chains, and dealer networks
• Build partnership scorecards and KPIs — tracking sales contribution, operational efficiency, and margin impact
• Identify partnership optimisation opportunities and surface what's working, what isn't, and what needs fixing
• Own the analytical foundation for M-KOPA Ghana's entire business — lead the BI team to design, build, and maintain dashboards, KPI frameworks, and reporting infrastructure
• Drive a data-driven decision-making culture — translating complex data into clear insights that non-technical leaders can act on immediately
• Lead strategic transformation projects as assigned — market expansion, fraud prevention, process optimisation, and sales operations analytics

Strategy & Business Intelligence Manager

Operations

• Own operations end-to-end: Lead customer care, collections, retail, warehouse, and logistics across one of Africa's fastest-growing fintech businesses
• Drive real business outcomes: Your success is measured in operational efficiency, cost optimisation, customer satisfaction, and profitability — not just process metrics
• Build and transform: Design and execute operational strategies, lead change management initiatives, and champion a culture of continuous improvement
• Provide strategic oversight for Customer Care and Collections, ensuring high service standards across call centre and BPO functions
• Oversee retail operations, ensuring alignment with brand standards and commercial objectives; optimise store processes, inventory management, and in-store customer journeys
• Lead, mentor, and inspire managers and teams across all operations functions

Head of Operations

QA Automation Engineer

• Lead two AI Ops Engineers — own their delivery, development, and day-to-day work
• Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve
• Build and ship automations and agents that measurably improve how internal teams and customer-facing staff work
• Keep the AI tooling stack healthy as usage scales across 2,500+ employees
• Stay current on emerging AI tools and technologies - know what's hype and what's actually useful
• Help refine AI training for the wider organisation, including Engineering teams

Lead AI Automation Engineer

• Lead two AI Ops Engineers — own their delivery, development, and day-to-day work
• Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve
• Build and ship automations and agents that measurably improve how internal teams and customer-facing staff work
• Keep the AI tooling stack healthy as usage scales across 2,500+ employees
• Stay current on emerging AI tools and technologies - know what's hype and what's actually useful
• Help refine AI training for the wider organisation, including Software Engineering teams

• Build and scale multi-channel lifecycle programmes
• Design onboarding, retention, churn prevention, and upsell journeys across SMS, WhatsApp, push, and in-app messaging
• Design behavioural trigger-based upsell systems
• Run rigorous experiments
• Own retention economics
• Scale what works across markets

Senior CRM Manager – Lifecycle & Retention

Artificial Intelligence

AI Operations Lead

Customer Support

• Receive, manage, and resolve customer inquiries via phone
• Maintain accurate records of customer interactions
• Educate customers on M-KOPA products and processes

Senior CRM Manager

Senior Business Transformation Manager

Software Engineering Team Lead

Software Engineering Team Lead

Backend Engineering Team Lead

Backend Engineering Team Lead

Strategy & Business Intelligence Manager

Head of Operations

Lead AI Automation Engineer

Lead AI Automation Engineer

Senior CRM Manager – Lifecycle & Retention

AI Operations Lead

AI Operations Lead

Senior CRM Manager – Lifecycle & Retention

Customer Care Representative