M-KOPA

Account Executive

• Initiating outbound calls to prospective customers and pitching M-KOPA Mobility products including motorbikes
• Engaging existing M-KOPA customers to cross-sell additional products tailored to their needs
• Following up on customer commitments to ensure successful sales closure and fulfilment of agreed terms
• Meeting and exceeding conversion and sales targets while maintaining high conversation quality
• Ensuring all calls comply with established quality standards, call scripts, and compliance guidelines
• Maintaining talk time benchmarks to drive productivity and efficient use of calling hours
• Identifying and escalating customer concerns or objections to ensure timely resolution

Telesales Representative – eMobility

Customer Support

• Own the capability of our in-house and BPO agent teams
• Onboarding new hires
• Diagnosing performance gaps and building learning content
• Work closely with Team Leaders and Quality Assurance
• Translate business changes, new products, and process improvements into practical training

Customer Care Trainer

• Lead the transformation of our customer care and collections function
• Provide strategic leadership across customer care, collections, retail, warehouse, and logistics
• Measure success in customer satisfaction, retention, service quality, and profitability
• Own operational strategy and execution across M-KOPA Ghana
• Identify and close gaps in service delivery and customer journey design
• Proactively assess operational risks and implement optimization plans
• Lead change management initiatives

Head of Operations – Customer Care, Collections

Customer Success Manager

• Build and scale multi-channel lifecycle programmes
• Design behavioural trigger-based upsell systems
• Run rigorous experiments
• Own retention economics
• Scale what works across markets

Senior CRM Manager

Manager

• Serve as analytical partner to the Head of Business Management and GM on strategic initiatives — competitive response, market expansion, product launches, and partnership evaluation
• Conduct market analysis and competitive intelligence — track emerging competitors, analyse their strategies, and recommend defensive and offensive moves
• Lead business case development for new products, partnerships, and market expansion initiatives
• Own pricing strategy and optimisation across the product portfolio — smartphone financing, upgrades, and emerging products
• Conduct margin analysis and profitability modelling to maintain healthy margin status
• Monitor and analyse partnership performance across telcos, OEMs, retail chains, and dealer networks
• Build partnership scorecards and KPIs — tracking sales contribution, operational efficiency, and margin impact
• Own the analytical foundation for M-KOPA Ghana's entire business — lead the BI team to design, build, and maintain dashboards, KPI frameworks, and reporting infrastructure
• Drive a data-driven decision-making culture — translating complex data into clear insights that non-technical leaders can act on immediately
• Lead strategic transformation projects as assigned — market expansion, fraud prevention, process optimisation, and sales operations analytics

Senior Business Transformation Manager

Full-stack Engineer

• Lead a team of backend engineers through both greenfield and legacy projects
• Own the full software lifecycle from design ideation through to production and eventual decommissioning
• Set architectural direction, partner closely with your Product Manager counterpart on roadmap planning and prioritisation
• Serve as a servant leader who grows the people around you while shipping high-quality, impactful software

Software Engineering Team Lead

• Lead a team of backend engineers through both greenfield and legacy projects, owning the full software lifecycle from design ideation through to production and eventual decommissioning.
• Set architectural direction, partner closely with your Product Manager counterpart on roadmap planning and prioritisation,
• Serve as a servant leader who grows the people around you while shipping high-quality, impactful software.