M-KOPA

Software Engineer

• Collaborating with the engineering team to create comprehensive test plans and test cases based on product requirements
• Executing test cases and recording test results meticulously, identifying and documenting defects or inconsistencies
• Conducting regression testing to ensure that new features or changes do not adversely affect existing functionality
• Participating in product validation activities to ensure that our products meet customer expectations and industry standards
• Analyzing test data to identify patterns, trends, and potential areas for improvement
• Collaborating with cross-functional teams including software developers, hardware engineers, and product managers to address issues and provide feedback
• Creating and updating test documentation, including test plans, test cases, and test reports
• Staying up to date with the latest testing tools, methodologies, and industry best practices
• Assisting in developing and maintaining test automation scripts to improve testing efficiency

Test and Validation Engineering Intern

Operations

• Executing day-to-day management of BPO agents across two partners
• Implementing BPO Performance Management Policy frameworks
• Monitoring real-time performance metrics and corrective actions
• Conducting daily performance reviews
• Tracking all BPO KPIs, IPIs, and SLAs ensuring compliance
• Implementing operational performance improvement plans
• Serving as primary operational contact with BPO partners
• Coordinating operational capacity building with BPO teams
• Implementing operational quality monitoring programs
• Preparing operational performance reports for Senior Manager
• Resolving tactical challenges affecting performance

BPO Operations Manager

Data Analyst

• Build predictive models for credit loss, cash flow, and customer behaviour using SQL, Python/R on large transactional datasets
• Design and run experiments—A/B tests and causal analyses to optimize credit strategies and improve portfolio performance
• Translate data into strategy—present compelling analytical insights to senior leadership on credit policy, pricing, and risk appetite
• Partner cross-functionally with Product, Data Science, Finance, and Operations to embed analytics into credit decisioning

Senior Credit Analytics Manager

Manager

• Lead portfolio-level credit risk analytics and diagnostics—assessing performance, risk concentration, and loss drivers to directly inform risk appetite and growth decisions
• Translate complex credit data into executive decision support on credit policy, terms, pricing, and new product proposals for senior leadership
• Design and interpret experiments and causal analyses to test credit strategies and optimise portfolio performance
• Partner with Product, Data Science, Finance, and Operations to embed analytics into credit decisioning and accelerate launches

Test and Validation Engineering Intern

BPO Operations Manager

Senior Credit Analytics Manager

Senior Manager – Credit Performance, Analytics