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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales and communication skills while effectively engaging customers to meet and exceed sales targets. Proficient in CRM systems and Microsoft tools, ensuring compliance with quality standards and efficient call management.
Highest-signal resume keywords
Sales ExperienceCall Centre ExperienceCRM Systems ProficiencyCommunication SkillsResults-Oriented Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Persuasion SkillsMultitasking Ability
Tools & Technologies
CRM SystemsMicrosoft ExcelMicrosoft Tools
Industry Keywords
Outbound CallsSales TargetsCustomer EngagementQuality StandardsCall ScriptsBPO Experience
About the role
Key responsibilities & impact- Initiating outbound calls to prospective customers and pitching M-KOPA Mobility products including motorbikes
- Engaging existing M-KOPA customers to cross-sell additional products tailored to their needs
- Following up on customer commitments to ensure successful sales closure and fulfilment of agreed terms
- Meeting and exceeding conversion and sales targets while maintaining high conversation quality
- Ensuring all calls comply with established quality standards, call scripts, and compliance guidelines
- Maintaining talk time benchmarks to drive productivity and efficient use of calling hours
- Identifying and escalating customer concerns or objections to ensure timely resolution
Requirements
What you’ll need- Prior call centre or BPO experience
- Strong sales, communication, and persuasion skills
- A results-oriented, self-driven approach with the ability to multitask
- Comfort working with CRM systems
- Working knowledge of Excel and other Microsoft tools
Benefits
Comp & perks- family-friendly policies
- prioritize well-being
- embrace flexibility
- diverse development programs
- coaching partnerships
- on-the-job training
