Manager

• Act as the operational heartbeat of M-KOPA's retail network across Kenya
• Orchestrate seamless operations across multiple locations and translate operational challenges into solutions
• Design and implement operational excellence frameworks to elevate customer experiences
• Monitor and optimize network performance metrics and cost expenditure
• Monitor stock management across all outlets and oversee inventory reconciliation
• Ensure optimal stock levels and coordinate escalations for prompt resolution
• Ensure compliance with safety and operational standards
• Lead regional teams with regular performance reviews, coaching, and setting performance standards
• Optimize field resource deployment and track customer satisfaction metrics
• Handle complex customer escalations and collaborate with Sales, Customer Care, and Supply Chain
• Report to the Senior Manager Retail and provide operational oversight

Retail Network Manager

Training & Development Manager

Execution and Enablement Manager

Contact Center Team Manager

Contact Center Team Manager