Lloyds Banking Group

Customer Support

• Join our branch team in a full time role and help us deliver brilliant service to our customers
• Begin your journey in one of our branches, providing face-to-face support to our customers
• Learn, grow and develop within an inclusive organisation
• Transition into roles such as helping customers over the phone from home
• Deliver outstanding service remotely
• Master new skills, dealing with complex customer needs, and earning valuable accreditations through our Skill Progression Framework
• Explore a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

• You’ll begin your journey in one of our branches, providing face-to-face support to our customers.
• You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.
• Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely.
• This helps you develop a deep understanding of our customers, our services, and the values that drive us.
• We’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

Infrastructure Engineer

• Supporting provisioning and configuration of GCP services.
• Writing Infrastructure‑as‑Code in Terraform and learning best‑practice IaC patterns.
• Contributing to CI/CD pipelines using Jenkins, Terraform Cloud, Harness and GitHub.
• Building automation to improve consistency, security and reduce manual effort.
• Supporting incident response and learning good operational practices.
• Participating in agile ceremonies and contributing to continuous improvement.
• Building foundational knowledge in observability, security and DevOps culture.

Assistant Infrastructure Engineer – Public Cloud

Account Manager

• Lead, coach and performance-manage a national team of Account Managers and Internal Account Managers
• Own the national OEM sales strategy, translating strategic objectives into clear plans, priorities and measures for Account Managers
• Drive growth and profitability across consumer lending products including PCP, HP and Contract Hire, through effective portfolio and pipeline management
• Act as the senior escalation point for key OEM and strategic dealer group relationships
• Support Account Managers with complex negotiations and issues
• Embed a strong conduct, regulatory and risk culture across the team
• Ensure adherence to Wholesale Lending, Intermediary Conduct Risk and Group Conduct Strategy
• Work closely with Distribution leadership, Product, Credit, Risk, Operations and Platform teams to deliver integrated propositions and digital initiatives

National Sales Manager – OEM Partnerships

Compliance

• Plan and execute detailed DD reviews across tenancy, asset, H&S/compliance and financial data for Single Family Housing and low‑rise block portfolios.
• Validate statutory and regulatory evidence (e.g., gas/electrical safety, risk assessments where relevant, right to rent and deposit compliance), tenancy documentation, arrears/credit control and maintenance/defect positions.
• Assess operational readiness (repairs, PPM, void/let‑ready status) and surface any items that could impact day‑one service delivery.
• Maintain a live document and queries register with clear owners, due dates and acceptance criteria.
• Work closely with the managing agent to secure timely fixes; where deadlines slip, design and implement alternative mitigations and seek the right approvals.
• Own the quality of source data extraction and mapping into our PMS (e.g., Qube / Fixflo), ensuring accurate system imports for units, tenancies, charges and compliance schedules.
• Reconcile imports; correct variances fast and document changes for auditability.
• Produce clear, concise handover packs for incoming internal property managers—summarising anomalies, mitigations, residual risks, warranty/defect positions, key contacts and next steps.
• Brief operational teams so they understand what’s different, where to focus, and how to maintain controls after go‑live.
• Operate within agreed migration frameworks, SLAs and checkpoints; escalate blockers early with options and impact.
• Provide MI (readiness RAG, issue rate & burndown, compliance coverage, data quality) to senior stakeholders.
• Contribute to lessons‑learned so every migration gets faster, safer and simpler.
• Build strong working relationships with managing agents and internal teams (Property Management, Lettings, Finance, Risk/Compliance).

Migration Compliance Property Manager

• Support the Director in achieving the Group’s ambitions around Regulatory Engagement, helping to lead the day-to-day relationship with the FCA and delivering the Group’s Regulatory Strategy.
• Acting as a trusted adviser for business contacts to ensure regulatory interactions are successful.
• Learn from internal and external sources to evolve LBG’s engagement to meet regulatory expectations.
• Prepare briefings, MI and Reports that provide senior management and the Board with latest positions on key hot topics, as well as key messages
• Influence business decision-making by providing insight, control and thought leadership.

Head of FCA Regulatory Affairs

Growth Marketing

• Contributing to the shaping and execution of the strategic roadmap for Loans aligned to broader Group priorities.
• Supporting development of business cases, investment proposals and growth plans for key initiatives.
• Using customer, market and competitor insight to influence proposition design and commercial decision‑making.
• Ensuring robust risk management and compliance with key regulations, including Consumer Duty.
• Working closely with Product, Pricing and Platform teams to ensure propositions are delivered effectively, on time and within budget.
• Using data, analytics and AI‑enabled capabilities to inform decisions and unlock new opportunities for innovation.
• Helping to build a culture of continuous improvement, curiosity and collaborative problem‑solving.

Manager, Growth and Transformation – Loans

• Ensure successful delivery of the Group’s Regulatory Strategy
• Act as a central point of contact for regulators, mitigating areas of regulatory risk
• Prepare briefings, MI and Reports for senior management and the Board
• Attend senior stakeholder meetings with the regulator and produce summary insights
• Interpreting new and existing regulations and understand their likely impact
• Contribute to the identification and assessment of regulatory and compliance risks

Senior Risk Manager – FCA Group Regulatory Affairs

Consultant

• Talking to existing and new bank customers about their individual home journeys
• Supporting customers with a wide variety of topics regarding their home
• Providing expert professional guidance to support mortgage, protection and insurance needs
• Collaborating with an experienced team to ensure knowledge of policies and procedures is up to date through regular coaching and training sessions
• Meeting the needs of customers even beyond standard working hours (up until 8pm) as required

Engagement Consultant

Content Marketing Manager

• Own the forward-looking Public Website plan, translating business priorities into a sequenced backlog.
• Lead annual and quarterly planning cadences to deliver measurable impact.
• Publish clear plans, manage dependencies and governance processes, and integrate best practices.
• Collaborate across teams to deliver measurable impact and maintain transparency.
• Champion agile ways of working and drive enhancements in planning processes.

Content Planning Lead

AI Engineer

• We're the Innovation team, part of the Client Data & Analytics platform within the Business and Commercial Banking division.
• Our mission is to create business value through Generative AI by delivering innovative, production-ready solutions across multiple domains.
• As an AI Engineer, you’ll play a key role in designing and deploying enterprise-scale AI systems, shaping technical direction for both prototypes and production solutions.
• You'll help shape advanced AI solutions that harness Large Language Models (LLMs) and emerging agentic patterns, driving innovation while meeting strict security and governance standards.
• Our team is small, fast-moving, and constantly evolving, giving you the opportunity to influence technical decisions and contribute across the full solution lifecycle.
• You’ll thrive if you embrace ambiguity, excel in resource-constrained environments, and take initiative to drive best practices—while staying ahead of AI advancements to keep us at the forefront of innovation.

• Inform the design and implementation of advanced AI systems – utilising market leading technology
• Build prompts to optimise AI performance within a multi-agent framework
• Utilise wider AI technologies, such as RAG, where appropriate to further enhance our customer experience
• Collaborate with data scientists to understand model requirements and work as a team to bring technical solutions
• Help to deploy and monitor AI systems in production environments
• Troubleshoot and resolve issues related to AI systems

Artificial Intelligence

• Deliver the automation journey for GCA, focusing on the practical implementation of agents, agentic AI, and PowerApps to streamline processes and enhance productivity.
• Build and test solutions: Use your technical skills and curiosity to develop, build, test, and refine AI tools, especially in platforms like Co Pilot Studio and Power Automate.
• Partner across squads, teams, and Centres of Excellence, working with Platform, Engineering, Operations, and Communications colleagues to deliver AI-enabled solutions that meet real business needs.
• Drive adoption and embedding: Support teams to integrate AI into daily workflows, providing hands-on guidance, solve problems, and coaching to build AI confidence.
• Governance and agent management: Ensure all AI deployments follow governance frameworks, ethical standards, and data privacy requirements. Oversee the lifecycle of AI agents, including monitoring, performance, and retirement.
• Continuous improvement: Gather user insights and operational data to drive continued optimisation of AI solutions. Share best-in-class guidelines and findings with the wider team.

Artificial Intelligence Manager – 18-month Secondment

• Defining and supporting the delivery of a six-year strategic roadmap to grow the Loans business aligned with LBG’s broader commercial objectives.
• Building the investment case and growth plans for Loans initiatives driving continued growth and transformation of the business in line with these plans.
• Proactively collaborating with the wider Loans product, pricing and platform teams.
• Using market driven insights to develop a strong understanding of customer needs, technology enablers, market dynamics, regulatory developments, and competitor trends.
• Making informed risk decisions to ensure products follow regulations such as Consumer Duty, while running risk and controls effectively.
• Building strong relationships with the Loans Product and Platform teams who are responsible for product execution and ensure product strategies are executed to plan and within budget.
• Leveraging AI capabilities and data to supercharge delivery, fostering a culture of innovation and continuous growth.

Senior Manager, Growth and Transformation – Loans

• Support the Director in achieving the Group’s ambitions around Regulatory Engagement, helping to lead the day-to-day relationship with the PRA and delivering the Group’s Regulatory Strategy.
• Acting as a trusted adviser for business contacts to ensure regulatory interactions are successful.
• Learn from internal and external sources to evolve LBG’s engagement to meet regulatory expectations.
• Prepare briefings, MI and Reports that provide senior management and the Board with latest positions on key hot topics, as well as key messages
• Influence business decision-making by providing insight, control and thought leadership.

Customer Support

Customer Support

Assistant Infrastructure Engineer – Public Cloud

National Sales Manager – OEM Partnerships

Migration Compliance Property Manager

Head of FCA Regulatory Affairs

Manager, Growth and Transformation – Loans

Senior Risk Manager – FCA Group Regulatory Affairs

Engagement Consultant

Content Planning Lead

AI Engineer

AI Engineer

Artificial Intelligence Manager – 18-month Secondment

Senior Manager, Growth and Transformation – Loans

Head of Regulatory Affairs