Conversation Designer – 12 Month FTC

Lloyds Banking Group

Conversation Designer shaping conversational AI for Lloyds Banking Group’s agentic investing products. Leading user-centred conversation design across multidisciplinary teams and customer touchpoints.

Posted 8/4/2026full-timeLeeds • 🇬🇧 United KingdomMid-LevelSenior💰 £61,344 - £68,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conversation design and generative AI, with a strong focus on user-centered design principles and collaboration within multidisciplinary teams. Capable of leading conversation design initiatives and promoting innovative solutions in agentic experiences.

Highest-signal resume keywords

Conversation DesignGenerative AIUser Research MethodsFigmaFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversation DesignConversational InterfacesGenerative AIUser ResearchAI Application in Conversation

Soft Skills

Innovative Problem-SolvingCollaborationCuriosityProactive ApproachAbility to Inspire

Tools & Technologies

Figma

Industry Keywords

Agentic DesignConversational AIDesign CommunityCustomer ConversationsD2C Investments

About the role

Key responsibilities & impact

Create top-quality conversational agentic experiences centered on the user
Own the conversational/agentic expertise within an agile environment
Use evidence and user research to inform design decisions and champion the user perspective
Think strategically about conversation evolution and identify links to other experiences
Collaborate with designers, engineers, and product teams to deliver seamless experiences
Share expertise and shape the overall design approach
Ensure consistency in customer conversations across topics and touchpoints
Promote and demonstrate the value of conversation design in agentic experiences
Participate in the design community, share knowledge, and embed design principles across products and services
Lead the Conversation Design direction within the D2C Investments team
Test, learn, and iterate conversational AI experiences

Requirements

What you’ll need

Experienced in conversation design
Strong experience designing conversational interfaces
Confidence with generative AI and agentic design
Experience using research methods to inform design choices
Deep understanding of conversation and its application in AI
Curiosity to learn, share, and bring ideas from the conversational AI community
Innovative problem-solving skills
Ability to inspire collaboration
Collaborative mindset within a busy multidisciplinary team
Familiarity working in a complex landscape
Experience collaborating in design platforms such as Figma
Financial services experience would be a bonus
Highly motivated and proactive approach
Passion for innovation and continuous improvement
Ability to respond to emerging risks and priorities

Benefits

Comp & perks

Hybrid working and flexible working options
Job share
Pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
Adaptable lifestyle benefits, such as discounted shopping
30 days’ holiday, with bank holidays on top
Wellbeing initiatives
Generous parental leave policies
Workplace adjustments and flexibility in office attendance, location and working patterns for colleagues with disabilities
Reasonable adjustments throughout the recruitment process
Career, learning and development opportunities