Lloyds Banking Group

Customer Support

• Providing face-to-face support to our customers in branch
• Learning, growing, and developing within an inclusive organisation
• Transitioning into a range of roles such as helping customers over the phone from home
• Delivering outstanding service remotely via social media, web-chat, and remote advice video calls
• Mastering new skills and dealing with more complex customer needs to earn valuable accreditations
• Exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning.
• Ensuring our colleagues reflect modern society and celebrate diversity

DevOps Engineer

• Help drive the influence of data and AI employed with cloud infrastructure on product operations.
• Support the build, development, implementation and manage the continuous integration and continuous deployment of pipelines.
• Compose, implement, and oversee scalable, secure, and reliable infrastructure on Google Cloud Platform using Infrastructure as Code tools.
• Work alongside development, operations, and product teams to ensure seamless integration and delivery of applications.
• Monitor delivery pipeline performance, solve issues, and optimise to ensure high availability as well as supporting security protocols and uphold compliance standards throughout the cloud environment.

DevOps Engineer, Security Data and AI Lab

Manager

• Ensuring successful and timely delivery of: Formal and informal Trustee Board and Scheme Strategist Committee meetings, including agenda setting and completion of accurate minutes
• Trustee Board and Scheme Strategist Committee meeting papers
• Chair's Statement, Value for Money assessment, Annual Report & Accounts, Tech 05/20, Implementation Statement and TCFD report
• Liaison with the Trustees' advisers
• Ensuring that Trustee and Scheme Strategist decisions are properly made, recorded and actioned
• Recording decisions made outside of formal meetings and supporting completion of meeting follow-up activity
• Maintenance of Trustee and Scheme Strategist policies, registers and governance documents (including risk management framework, actions log, Statement of Investment Principles and Trustees' Service Agreement)
• Significant Event Reporting
• Reporting on relevant technical and legislative changes, as well as ensuring compliance
• Facilitation of training and supporting annual training needs assessments
• Preparation of budgets and monitoring of costs
• Maintenance of the Business Plan, Continuity Strategy and Communication Plan
• Supporting Master Trust related technical queries; and leading and/or participating in ad hoc projects and activities.

Pension Manager

Account Manager

• Play a key role in the UK’s transition to Net Zero, supporting consumers and businesses to finance and lease electric vehicles through Lloyds Banking Group and our intermediaries.
• Help move us beyond traditional finance and leasing as we continue to build market leadership in UK Transport.
• Be the main point of contact for a portfolio of independent group customers across the Leisure, Motor and Motorbike sectors.
• Build trusted, long‑lasting partnerships, driving value through new and used vehicle sales, retention and the promotion of our consumer lending products including PCP, HP and Contract Hire.
• Own and develop customer relationships end to end.
• Deliver regular Business Performance Reviews, analyse key performance indicators and customer trends, and translate insight into clear, robust action plans.
• Take responsibility for customer complaints, ensuring they’re managed professionally and brought to a fair conclusion for all parties.
• Contribute to sales strategies, implementing digital and strategic initiatives, and work closely with the Groups Team, Distribution Channels and wider Lloyds Banking Group colleagues to deliver shared objectives.
• Train and mentor dealer staff to build confidence in our products and services.

Key Account Manager – Transport

Financial Planning and Analysis

• Support the team in delivering the Group’s IT SOX assurance programme.
• Delivery of independent assurance assessments of IT control design and operating effectiveness.
• Planning, prioritisation and organisation of allocated testing to meet delivery deadlines.
• Analyse multiple data sources to reach testing conclusions, sharing insights identified.
• Challenge existing approaches and build on the quality of our assurance processes; identifying, recommending, and delivering on areas for improvement, including using technology; to deliver effective and efficient risk-based assurance.
• Provide insightful information and guidance to stakeholders to help mitigate risk and improve the control environment.
• Support Managers on project management and delivery.
• Actively participate in supporting our agenda on purpose, priorities, people and engagement.

IT Assurance Assistant Manager

• Takes ownership for and guides others to manage and develop commercial new business growth
• Uses knowledge and experience to coach and develop the team across the Motor Finance and Leasing sector
• Provides assistance to Business Development Managers to attract new customers, negotiate revenue and grow the franchise by winning new business
• May lead a team of Business Development Managers
• Shapes strategy, wins complex new business and leads high‑performing teams in a fast‑moving, highly regulated environment
• Sits within the Lex Autolease Corporate Sales leadership team, owning new‑to‑bank growth across large corporate customers
• Works closely with colleagues across Lloyds Banking Group, setting a sector‑led go‑to‑market strategy, identifying and converting major opportunities, and ensuring disciplined execution across pricing, governance and risk
• Leads and develops a Business Development team, setting the deployment model, coaching performance and maintaining a healthy, high‑quality pipeline
• Takes accountability for winning sustainable, profitable growth
• Builds strong external networks with OEMs, dealer partners and industry bodies, representing Lex Autolease in the market and supporting customers on their journey towards more sustainable mobility solutions

Senior Manager, New Business

Sales

• Assist in defining and delivering the regional Trade Sales strategy, working closely with Coverage, Relationship Management, product specialists, and professional networks
• Identify customer needs and structure appropriate Trade Finance solutions to support working capital, liquidity, and risk management requirements
• Act as the Trade product specialist lead for a portfolio of existing and prospective Commercial Banking clients
• Recognise and develop opportunities to expand client relationships through the use of Trade Finance products and solutions
• Work alongside Coverage and other product specialists to support new‑to‑bank origination and relationship growth
• Prepare and submit credit applications in partnership with Relationship teams, engaging with Product, Sales Support, Operations, and Risk colleagues to execute transactions
• Act as the primary client point of contact for Trade, with the ability to discuss technical, commercial, and operational aspects of transactions
• Deliver income and lending growth in line with agreed business plans and regional targets
• Actively manage risk across the portfolio and new transactions, maintaining high standards of compliance with credit policy, regulatory, and conduct requirements to protect and enhance the bank’s reputation

Associate Director, Trade Sales

Director

• Lead a portfolio of existing clients proactively supporting all their banking needs including lending, deposits and a wide range of other services & products.
• Originate and develop new high quality client relationships, putting the client at the heart of what you do, adding customer value at every interaction and becoming a “strategic partner”.
• Analyse opportunities and proactively prospect for new, high value Mid Corporates clients whose needs we can support with a range of products and solutions.
• Play a leadership role within the region– supporting the Regional Director with specific guidance and mentor / develop others in the team, whilst also investing in opportunities for your own personal development.
• Be present and active in the market promoting Lloyds’ brand, proposition and capability to ensure high levels of awareness across professionals and prospect businesses, ultimately encouraging them to share opportunities and approach us for support.
• Build and maintain collaborative relationships with product, delivery and credit partners and apply these connections to improve the bank's interaction with clients, providing tailored products that meet their requirements.
• Be accountable for the credit, compliance and operational risk across your client portfolio.
• Supporting clients with developing ESG strategies and supporting their journey to Net Zero.

Relationship Director – Mid Corporates

Cloud Engineer

• Design, build and maintain secure, scalable GCP infrastructure foundations, including IAM policy, key management, network patterns (PSC/PSA), and observability for services such as BigQuery, Composer, Vertex AI, AlloyDB, Spanner and Cloud Run
• Build and maintain reusable Terraform modules and automated deployment patterns for analytics, AI/ML, database and serverless products
• Develop CI/CD pipelines using Harness CI and Python to automate delivery and reduce manual effort
• Translate threat‑model and policy requirements into policy‑as‑code guardrails (Wiz / Rego / Custom Org Policy / CEL)
• Create and evolve self‑service Golden Paths via Backstage templates, scaffolding, documentation and automation hooks
• Partner with security, risk, architecture and delivery teams to meet regulated‑industry standards while maintaining engineering pace
• Improve operational excellence across monitoring, incident response, problem management, cost optimisation and reliability, including participating in OOH support
• Prototype and productionise GenAI and agentic‑AI automation (e.g., AI‑assisted deployments, documentation generation, policy reasoning) using tools including Gemini on GCP and Copilot Studio
• Participate in Agile ceremonies and support continuous improvement of workflows, tools and processes

• Ensure the reliability, scalability, and security of our cloud-native data platforms.
• Take ownership of the Route to Live (RTL) team - a critical function within the IP&I Data Centre of Excellence (CoE).
• Responsible for both Run and Build activities across our cloud-native estate.
• Integrate security scanning into CI/CD pipelines, working closely with platform and security teams.
• Troubleshoot deployment and pipeline challenges in collaboration with data science, engineering, and product teams.
• Create essential runbooks, upgrade plans, and incident playbooks using Confluence.
• Track work and risks via JIRA and communicate clearly with stakeholders.

Senior Site Reliability Engineer

• Identify, assess and onboard fintechs, start-ups and scale-ups aligned to strategic customer and business priorities.
• Act as the day-to-day innovation lead for external partners, building strong, collaborative relationships.
• Lead the end-to-end delivery of innovation experiments, from problem definition and proposition design through to live testing and evaluation.
• Apply test-and-learn approaches to rapidly validate customer value, feasibility and commercial potential.
• Work closely with internal stakeholders across propositions, platform, technology, risk, legal, compliance, procurement and finance to enable delivery.

Manager – Launch Innovation Programme

• Own and deliver a telephony sales strategy that balances existing‑base growth (penetration, cross‑sell, upsell) and inbound lead conversion alongside targeted outbound activity into high‑propensity new customer pools.
• Translate strategy into a clear operating model covering capacity planning, sales rhythms, targets, forecasting, and execution.
• Ensure sales activity and behaviours align to good customer outcomes, particularly in a complex payments ecosystem (acquiring, terminals, gateway, e‑commerce, partnerships, open banking and embedded payments).
• Move beyond “numbers only” performance management by explicitly linking activity, behaviour, capability and outcomes.
• Ensure high standards of data quality and adoption, enabling accurate insight at seller, team and segment level.
• Work closely with Product, Marketing, COO, Revenue Operation and Banking coverage teams to ensure sales enablement keeps pace with product and proposition development.
• Define, own and embed a clear, repeatable sales methodology suitable for telephony‑based selling, ensuring the methodology is consistently applied across call structure, client need, value articulation, objection handling and converting to sale.
• Ensure delivery of an organized framework for colleague upskill, ensuring continuous improvement rather than one‑off training interventions.
• Establish and lead a focused coaching framework that includes regular call observation (live and recorded), clear behavioural standards and high-quality feedback that identifies insight into skills gaps and follows up with targeted coaching.
• Progress the deployment and optimisation of dialler technology to improve contact rates, seller productivity and customer experience.
• Set clear expectations for inbound conversion from franchise and non‑franchise lead sources, outbound sales into existing‑customer portfolios and targeted prospect pools.
• Align with Revenue Operations to ensure that dialler strategies align tightly to propensity modelling, segmentation and campaign priorities.
• Translate segmentation and sector strategy into clear campaign objectives and tailored value propositions.

Director – Payments Direct Sales

• Shape and evolve customer treatment and contact strategies that support customers facing financial difficulty
• Ensure strategies are intuitive, effective and appropriate across channels
• Use data, insight and emerging consumer trends to assess performance, adapt strategies and continuously improve outcomes
• Work closely with Product, Credit Risk, Platforms and Customer Financial Assistance teams, acting as a subject matter expert and trusted partner across the organisation
• Lead and develop a team of customer treatment strategy managers, setting clear direction, supporting delivery and building future‑focused capability

Senior Manager – Financial Wellbeing Strategy

• Provide face-to-face support to customers in branches.
• Handle everyday banking tasks.
• Support customers through important moments such as bereavement or fraud concerns.
• Promote and support digital banking services.
• Connect customers with appropriate products and services.

• You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
• While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support.
• This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
• You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
• You’ll also recognise opportunities to connect customers with the right products and services.
• As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.