Customer Support

Lloyds Banking Group

Part-time branch customer support helping Lloyds and Halifax banking customers across Washington, Consett, and Sunderland. Providing everyday banking assistance, digital guidance, and empathetic support during important customer moments.

Posted 8/7/2026part-timeWashington • Washington • 🇺🇸 United StatesJunior💰 £23,580 - £24,255 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy, adaptability, and relationship-building. Capable of supporting customers through various banking needs while promoting digital services and collaborating effectively with colleagues.

Highest-signal resume keywords

Customer Service ExperienceEmpathyAdaptabilityCollaborationDigital Banking Support

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship BuildingCalmness Under PressureIntegrityCommitment to Customer Satisfaction

Tools & Technologies

Online BankingMobile Banking

Certifications & Qualifications

Skill Progression Framework Accreditation

Industry Keywords

Customer SupportFinancial ServicesVulnerability SupportFraud ConcernsBereavement Support

About the role

Key responsibilities & impact

Provide face-to-face support to customers in branches
Handle everyday banking tasks
Support customers through bereavement, fraud concerns, vulnerability, and digital banking needs
Adapt to different customer needs and promote digital services
Help customers use online and mobile banking independently
Recognise opportunities to connect customers with appropriate products and services
Collaborate with colleagues to meet customer needs
Potentially progress into customer support roles by phone, online, web chat, video, or social media

Requirements

What you’ll need

Minimum of 12 months’ customer service experience
No previous financial services experience required
Ability to quickly build relationships and provide a fantastic customer experience
Empathy, care, and integrity when resolving customer queries
Calmness under pressure and adaptability
Commitment to deliver on promises and go above and beyond for customers
Ability to collaborate closely with colleagues
Willingness to spend a minimum of 12 months in a customer service role and earn accreditations through the Skill Progression Framework

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday, increasing over time, with bank holidays on top, pro rated for part time roles
A range of wellbeing initiatives
Generous parental leave policies
Salaries reviewed annually on 1 April as part of the annual pay review
Full uniform provided
Flexible working options: flexibility in when hours are worked
Skill Progression Framework with valuable accreditations and career development opportunities