Onboarding Director

Lloyds Banking Group

Onboarding Director leading complex workplace pension implementations for Lloyds Banking Group. Driving client conversion, governance, risk management and long-term retention across the DC Workplace market.

Posted 8/20/2026full-timeEdinburgh • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex client onboarding and implementation programs within the DC Workplace Pensions market, ensuring high-quality client experiences and effective stakeholder management. Proven ability to drive continuous improvement in governance, risk management, and operational delivery.

Highest-signal resume keywords

Client Onboarding LeadershipStakeholder ManagementGovernance and Risk ManagementFinancial ControlDC Workplace Pensions Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingImplementation ManagementTransition Program ManagementOperational DeliveryRisk ManagementFinancial ControlGovernanceProcess ImprovementService Quality EnhancementBusiness Performance Improvement

Soft Skills

Exceptional Stakeholder ManagementInfluencing SkillsConfidence in Challenging LeadersAbility to Lead Through AmbiguityBalancing Competing Priorities

Industry Keywords

PensionsFinancial ServicesDC Workplace MarketTrusteesAdvisersClient RetentionClient ExperienceOperational HandoverComplex ProgrammesClient-Centric Improvements

About the role

Key responsibilities & impact

Support growth in the DC Workplace market and influence solutions across business units
Partner with the Implementation Senior Manager to onboard and implement large, complex workplace pension clients
Co-own transitions and lead externally from prospect through operational and relationship handover
Deliver a consistently high-quality client experience at scale
Identify client pain points and inefficiencies in existing pension arrangements and develop solutions aligned with LBG risk and commercial appetite
Support onboarding from early prospect discussions through live operational handover
Act as the single point of accountability for complex or high-value implementations
Partner with Pursuit, Sales and Relationship teams to shape onboarding approaches in bids and support client conversion
Lead onboarding delivery with broad stakeholder management, governance, risk management and financial control
Ensure collaboration across operations, proposition, legal and client servicing teams
Act as senior sponsor for onboarding clients
Drive continuous improvement to reduce onboarding risk, cost and delivery timelines
Manage stakeholders including trustees, advisers, corporate clients and internal specialists

Requirements

What you’ll need

Significant experience leading complex client onboarding, implementation or transition programmes within pensions, financial services or a related industry
Strong knowledge of the DC Workplace Pensions market and wider stakeholder landscape, including trustees and advisers
Exceptional stakeholder management and influencing skills
Confidence to challenge senior leaders and clients when required
Ability to lead through ambiguity, balance competing priorities and deliver successful outcomes in a fast-paced environment
Experience managing governance, risk, financial controls and operational delivery across complex programmes
Track record of driving client-centric improvements that enhance service quality, business performance and client retention

Benefits

Comp & perks

Flexible working options, including hybrid working and job share
Pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
Adaptable lifestyle benefits, such as discounted shopping
30 days’ holiday plus bank holidays
Wellbeing initiatives
Generous parental leave policies
Workplace adjustments and flexibility in office attendance, location and working patterns for colleagues with disabilities
Professional learning, growth and development opportunities