Customer Support

Lloyds Banking Group

Part-time branch customer support for Lloyds Banking Group, helping Cardiff and Newport customers with banking and complex life events. Promoting digital services, resolving queries, and building customer confidence.

Posted 8/7/2026part-timeCardiff • 🇬🇧 United KingdomJunior💰 £20,960 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy, integrity, and adaptability to meet diverse customer needs. Proficient in promoting digital banking services and resolving complex customer queries effectively.

Highest-signal resume keywords

Customer Service ExperienceEmpathy and CareDigital Banking SupportRelationship BuildingCollaboration with Colleagues

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Customer ExperienceAdaptabilityCalm Under PressureCommitment to Delivering Promises

Industry Keywords

BankingCustomer SupportFraud ConcernsVulnerabilityFinancial Services

About the role

Key responsibilities & impact

Provide face-to-face support to customers in Lloyds and Halifax branches
Handle everyday banking tasks and resolve customer queries
Support customers through bereavement, fraud concerns, vulnerability, and digital banking challenges
Promote and support digital services, helping customers use online and mobile banking independently
Identify opportunities to connect customers with appropriate products and services
Adapt support to different customer needs while acting with care and integrity
Collaborate with colleagues to ensure customer needs are met
Develop skills, handle increasingly complex customer needs, and earn accreditations through the Skill Progression Framework
Potentially progress into customer support roles across phone, online, web chat, video, social media, Digital, Operations, Fraud, Financial Planning, or leadership

Requirements

What you’ll need

Minimum of 12 months’ customer service experience
Genuine interest in helping people with their finances
No previous financial services experience required
Ability to quickly build relationships and provide a strong customer experience
Empathy, care, honesty, and integrity when supporting customers
Ability to remain calm under pressure and adapt to different customer needs
Commitment to deliver on promises and exceed customer expectations
Ability to collaborate closely with colleagues
Willingness to work 28 hours per week, including Saturdays

Benefits

Comp & perks

Flexible working options, including flexibility in when hours are worked
Generous pension contribution of up to 15%
Annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits adaptable to lifestyle, such as discounted shopping
22 days’ holiday, increasing over time, plus bank holidays, pro rated for part-time roles
Wellbeing initiatives
Generous parental leave policies
Annual salary review on 1 April
Full uniform provided
Reasonable adjustments for recruitment processes