Director, Digital Assets Onboarding – Servicing

Lloyds Banking Group

Digital assets onboarding director building Lloyds’ client servicing operation for digital wallets and portals. Establishing controlled operating models, teams and readiness processes for scalable launch.

Posted 8/4/2026full-timeEdinburgh • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing operating models and processes within regulated environments, with a strong focus on digital assets such as tokenised deposits and stablecoins. Proven ability to build and lead high-performing teams while fostering partnerships across various functions to enhance client onboarding and servicing.

Highest-signal resume keywords

Digital Asset ExpertiseOperating Model DesignTeam LeadershipProcess ImprovementRisk and Control Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KYCCBO Set-UpSystem EnablementGovernance FrameworksProcess ControlsAutomationScalabilityClient OnboardingDigital WalletsService Standards

Soft Skills

Excellent CommunicationStorytelling SkillsStrategic AwarenessInfluencing SkillsJudgement

Industry Keywords

BankingFinancial ServicesRegulated EnvironmentsTokenised DepositsStablecoinsClient-Facing TeamsOperational DependenciesEmerging TechnologiesPartnershipsClient-Focused

About the role

Key responsibilities & impact

Lead the design and establishment of a dedicated onboarding and servicing function for the digital wallet and portal proposition
Define and implement an operating model for seamless client onboarding and ongoing digital-asset servicing
Lead end-to-end client readiness, including KYC, CBO set-up, system enablement and operational dependencies
Establish processes, governance, controls, service standards and handoffs across involved teams
Build partnerships across product, operations, technology, risk, compliance and client-facing teams
Identify and deliver process improvement, automation and scalability opportunities
Build a high-performing, client-focused team supporting digital asset products and emerging technologies
Develop digital-assets expertise, including tokenised deposits and stablecoins, and translate it into scalable client journeys and service capability

Requirements

What you’ll need

Significant experience, typically gained over 8+ years, building, leading and developing teams within banking or financial services
Proven ability to design and implement operating models, processes and controls within regulated environments
Strong commitment to developing expertise in digital assets, including tokenised deposits and stablecoins
Experience translating learning into capability growth across teams and the wider organisation
Strong track record influencing across complex organisations and partnering across product, technology, operations, risk, compliance and client-facing teams
Strong commercial and strategic awareness
Ability to translate emerging propositions into scalable delivery models, implementation plans and measurable business outcomes
Excellent communication and storytelling skills
Strong risk and control awareness and ability to establish governance frameworks
Ability to apply sound judgement within regulated environments

Benefits

Comp & perks

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Reasonable workplace adjustments for colleagues with disabilities
Flexibility in office attendance, location and working patterns
Opportunities to learn, grow and develop