Senior Manager – Operational Design, Transformation

Lloyds Banking Group

Senior Manager leading a multidisciplinary team at Lloyds Banking Group to deliver technological capabilities for the Motor Resolutions programme. Shaping customer outcomes while driving complex change initiatives.

Posted 7/29/2026full-timeManchester • 🇬🇧 United KingdomSenior💰 £78,098 - £91,880 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex change initiatives and technology-enabled operational solutions while fostering an inclusive, high-performing culture across diverse teams. Proficient in embedding governance frameworks and delivering exceptional customer experiences in regulated environments.

Highest-signal resume keywords

Change ManagementGovernance FrameworksAI-Enabled SolutionsTeam LeadershipFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational DesignData TransformationTechnology SolutionsRisk ManagementControl-By-Design

Soft Skills

Inspiring TeamsCollaborationInfluencing StakeholdersCustomer First Mindset

Tools & Technologies

Automation ToolsData Analytics Platforms

Industry Keywords

Regulatory ChangeCustomer RemediationComplex PortfoliosOperational Solutions

About the role

Key responsibilities & impact

Leading a diverse team responsible for the design and delivery of technology-enabled operational solutions
Overseeing a portfolio of complex change initiatives from concept through to implementation and continuous improvement
Collaborating with platform teams, suppliers and technical specialists to design scalable solutions using modern technology, data and AI
Creating an inclusive, high-performing culture across geographically distributed teams in the UK and India
Embedding governance, traceability and control-by-design principles into every delivery
Building strong relationships across programme teams, Group functions, suppliers and senior business partners to drive successful outcomes

Requirements

What you’ll need

Strong ability to inspire, develop and motivate high performing teams
A strong track record of leading complex portfolios of change and delivering successful outcomes in regulated environments
The ability to work confidently with technical specialists, understand technology and data concepts, and shape technology-enabled solutions
Experience embedding robust governance frameworks, risk management and control-by-design approaches within change delivery
Ability to influence and collaborate effectively across complex environments, including suppliers, operational teams and senior leaders
A strong customer first mindset, able to provide an exceptional experience while meeting regulatory expectations and scheme outcomes
Delivering large-scale operational, data or technology transformation programmes
Working with AI-enabled solutions, automation or advanced data capabilities
Experience within financial services, customer remediation, operational design or regulatory change
Leading matrix teams across multiple functions and locations
Working within highly visible programmes involving significant regulatory scrutiny.

Benefits

Comp & perks

30 days' holiday, with bank holidays on top
Discretionary performance-related bonus
Generous pension contribution
Private healthcare
Flexible benefits you can tailor to your needs
Wellbeing and family support initiatives
Opportunities for learning, development and career progression