Director, Client Onboarding – OKYC

Lloyds Banking Group

Lloyds Banking Group director leading KYC onboarding, OKYC and banking servicing teams across the UK and US. Driving transformation, risk controls and operational efficiency.

Posted 8/4/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large, multi-disciplinary teams within banking and financial services, with a strong focus on KYC, OKYC, and client servicing. Proven ability to drive transformation, improve operational efficiency, and deliver sustainable business outcomes through data-driven decision-making and talent development.

Highest-signal resume keywords

KYC ManagementTeam LeadershipProcess ImprovementData AnalyticsRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KYCOKYCKYBOnboardingClient ServicingProcess ImprovementData AnalyticsAutomationChange ManagementOperational Efficiency

Soft Skills

LeadershipMotivationCoachingStakeholder InfluenceContinuous Improvement

Tools & Technologies

Client-Facing PortalAgentic Solutions

Industry Keywords

BankingFinancial ServicesRegulated EnvironmentOperational MetricsRisk and Control Frameworks

About the role

Key responsibilities & impact

Lead large, multi-disciplinary teams across KYC onboarding, OKYC and banking servicing activities
Set and deliver strategic priorities improving client experience, operational performance and business outcomes
Drive transformation, automation and agentic initiatives to reduce end-to-end cycle times and simplify client journeys
Develop high-performing leadership teams through coaching, succession planning and talent development
Champion continuous improvement and remove inefficiencies in ways of working
Use data, insight and operational metrics to inform decisions and deliver sustainable outcomes
Strengthen risk and control environments across onboarding, OKYC and servicing activities
Build partnerships across Coverage, Product, Sales, Risk, Operations and Technology teams
Support CIB’s North Star strategy and help grow the business safely, efficiently and sustainably
Modernise onboarding and servicing through a client-facing portal and agentic solutions
Travel between Edinburgh, London and other hub sites as required

Requirements

What you’ll need

Significant experience, typically gained over 8+ years, leading large, multi-skilled teams within banking or financial services
Strong knowledge of KYC, OKYC, KYB, onboarding and client servicing in a regulated environment
Ability to lead, motivate and inspire large teams through change, transformation and ambiguity
Track record of delivering strong client, colleague and business outcomes through leadership, talent development and stakeholder influence
Strong risk and control awareness, with ability to apply frameworks effectively
Proven ability to lead and deliver sustainable change, simplification and process improvement at scale
Ability to use data, analytics, automation and emerging technologies to improve performance and operational efficiency
Understanding of how agentic solutions can be applied within operational processes would be beneficial

Benefits

Comp & perks

Flexible working options, including hybrid working and job share
Workplace adjustments, including flexibility in office attendance, location and working patterns
Pension contribution of up to 15%
Annual performance-related bonus
Share schemes, including free shares
Lifestyle benefits such as discounted shopping
30 days’ holiday, plus bank holidays
Wellbeing initiatives
Generous parental leave policies
Professional learning, growth and development opportunities
Reasonable adjustments throughout the recruitment process
Disability Confident Scheme interview guarantee for a fair and proportionate number of applicants meeting minimum criteria