Labcorp

Medical Billing and Coding

• Perform billing data entry requiring 10-key skills
• Compare data with source documents and enter billing information
• Research missing or incorrect information
• Verify insurance information
• Complete daily/weekly billing activities accurately and timely
• Research and update billing demographic data to ensure prompt payment from insurance
• Communicate by phone with clients and patients to resolve billing defects

Billing Coordinator I – Healthcare Billing Specialist

Counselor

• Provide virtual comprehensive prenatal genetic counseling services for MFM practices, serving a diverse patient population
• Support results reporting program for multiple clients by providing results to patients using an innovative approach of genetic results reporting
• Provide direct patient care for a wide variety of complex indications from an extensive referral base
• Engage in professional growth opportunities including writing abstracts and publications, physician education and other projects
• Participate in educational and research initiatives within Labcorp
• Collaborate with a nation-wide organization of medical geneticists, biochemical and molecular geneticists, and over 100 counseling colleagues

Genetic Counselor

Product Manager

• Create and execute the enterprise-wide digital product strategy and vision for Labcorp’s digital platform systems portfolio
• Own the long-term roadmap and align the portfolio with corporate goals
• Establish and manage the portfolio roadmap, prioritizing capabilities that enhance user experience
• Build relationships with sales, engineering, UX design, business owners, and marketing teams
• Make final decisions on product prioritization, funding, and go-to-market strategy
• Oversee the end-to-end product lifecycle from discovery through commercialization
• Ensure platform scalability, reliability, secure-by-design principles, compliance, and best-in-class user experience
• Sponsor cross-functional change initiatives and enterprise transformations
• Oversee digital platform systems product portfolios and cross-functional integration
• Position offerings for applicable markets and user segments and drive adoption
• Develop solutions that deliver desired functionality, user experience, and brand awareness
• Measure technology investments and achieve positive returns using fact-based metrics
• Drive adoption of AI-enabled product management and engineering practices
• Ensure responsible development and deployment of AI-enabled products with governance, privacy, security, and regulatory compliance
• Recruit, lead, coach, and develop a diverse, high-performing cross-functional product team
• Foster collaboration, innovation, delivery, continuous improvement, and a growth mindset
• Invest in professional development and build organizational capability in AI, automation, and emerging technologies
• Represent Labcorp in external forums, partnerships, and industry events and drive thought leadership

Executive Director, Digital Systems, IT Product Management

Analyst

• Perform FISH analysis, including analysis and imaging of digitized images
• Analyze metaphase spreads via computerized images
• Review cytogenetic cases via computerized images and documents
• Review test requisitions and gather pertinent details for analysis
• Summarize test results using ISCN nomenclature
• Distinguish between normal and abnormal test results
• Monitor, operate, and troubleshoot equipment, software, and applications
• Make technical decisions regarding testing and problem solving
• Report accurate and timely test results to support quality patient care
• Report problems to the general supervisor in a timely manner
• Collaborate with the general supervisor on protocol and policy development and review
• Provide technical feedback to senior technologists
• Comply with company policies and procedures
• Maintain a safe work environment
• Perform onscreen FISH analysis with occasional chromosome work using Metasystems (Neon) and Applied Spectral Imaging (ASI) digital platforms
• Work remotely in a fast-paced, multi-site environment while managing competing priorities

Cytogenetic Analyst, FISH

General

• Determine the acceptability of specimens for testing according to established criteria
• Perform routine and complex technical procedures and functions according to departmental Standard Operating Procedures
• Monitor, operate and troubleshoot instrumentation to ensure proper functionality
• Make technical decisions regarding testing and problem solving
• Prepare, test and evaluate new reagents or controls
• Report accurate and timely test results to support quality patient care
• Perform and document preventative maintenance and quality control procedures
• Identify and replenish testing bench supplies as necessary
• Assist with processing specimens when needed
• Maintain a safe work environment and wear appropriate personal protective equipment

Senior Clinical Laboratory Technologist – Flow Cytometry

Customer Support

• Answer high-volume inbound calls from patients, doctors’ offices, and private insurance carriers
• Make outbound calls to resolve open patient accounts receivable and customer inquiries
• Initiate payment plans for patients with outstanding balances
• Use multiple resources and systems to research and resolve patient inquiries while on the phone
• Explain women’s health, genetics, and oncology testing coverage, costs, and financial responsibility
• Explain billing or account information clearly and professionally
• Maintain established performance and quality goals
• Complete structured training and become proficient with role processes
• Deliver exemplary customer experiences through innovation and continuous improvement

Customer Service Support Representative II – Women's Health & Genetics

Client Services Representative

• Act as a liaison between LabCorp, customers, and patients
• Maintain understanding of lab operations across departments
• Resolve routine requests using internal systems and procedures
• Communicate professionally with internal and external customers
• Clarify and confirm customer needs to provide solutions
• Meet productivity, quality, and service standards
• Identify root causes and help prevent recurring issues
• Research and resolve complex inquiries using databases
• Review test forms for accuracy and correct discrepancies according to standard operating procedures
• Support initiatives to improve customer satisfaction and performance
• Maintain accurate records and CRM data in compliance with HIPAA
• Troubleshoot basic technical issues to minimize disruptions
• Work with physician offices, hospital laboratories, patients, and internal customers
• Provide patient test results and technical information, including specimen requirements and test turnaround times
• Investigate complex problems and provide resolutions
• Deliver a world-class customer experience

Client Service Representative

• Perform FISH analysis, including analysis and imaging of digitized images
• Analyze metaphase spreads via computerized images
• Review cytogenetic cases, test requisitions, documents, and computerized images
• Summarize test results using ISCN nomenclature
• Distinguish normal and abnormal test results
• Monitor, operate, and troubleshoot equipment, software, and applications
• Make technical decisions regarding testing and problem solving
• Report accurate and timely test results for quality patient care
• Report problems to the general supervisor
• Collaborate with the general supervisor on protocol and policy development and review
• Provide technical feedback to senior technologists
• Comply with company policies and procedures
• Maintain a safe work environment
• Perform onscreen FISH analysis with occasional chromosome work using Metasystems (Neon) and Applied Spectral Imaging (ASI) digital platforms
• Work Monday–Friday, 8:00 am–4:30 pm in a remote, multi-site environment

• Answer 80+ inbound calls per day from patients, doctor's offices, or private insurance carriers
• Initiate payment plans for patients with outstanding balances
• Utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Become proficient with processes after completing a structured training program
• Work with external customers and internal personnel to respond to customer inquiries
• Provide product training and handle a wide variety of questions
• Ensure a world-class customer experience

Customer Service Representative

• Build strong relationships with team members and departments to provide excellent internal customer service and optimize service to external clients
• Provide professional and courteous customer service to external customers via phone and email
• Answer customer inquiries, research issues, and provide effective resolutions
• Document issues, action steps, and inquiry outcomes
• Document and process change requests promptly and efficiently
• Complete supply/product order requests
• Make outbound calls to existing customers about new products and services

Director

• Act as a strategic partner and decision point to develop and drive strategy and tactics for assigned strategic accounts and new strategic partnership opportunities
• Identify, originate, and advance top-down enterprise oncology opportunities across assigned accounts
• Lead executive-level discussions spanning oncology diagnostics, specialty testing, and advanced solutions
• Drive system-wide standardization, contracting, and multi-site adoption
• Evaluate and strategically position opportunities within each oncology ecosystem
• Serve as the single national oncology point of contact for assigned Health Systems and IDNs
• Build and maintain relationships with C-suite leaders, cancer service line executives, and oncology stakeholders
• Align oncology strategy across academic, community, and outpatient care settings
• Partner with regional and divisional sales teams to execute enterprise strategies
• Translate national opportunities into actionable local execution plans
• Ensure coordination, accountability, and successful handoffs between national and field teams
• Represent and sell Labcorp's full oncology portfolio, including specialty and advanced diagnostics, precision oncology and molecular solutions, oncology informatics, workflow and enterprise services, and digital and integration solutions
• Position offerings as enterprise-level oncology solutions rather than transactional services
• Incorporate additional solutions such as kit-based programs as appropriate
• Maintain visibility into the enterprise oncology pipeline across assigned accounts
• Provide senior leadership with regular updates on progress, barriers, and wins
• Share best practices and replicate successful models across the national team

Director, Strategic Accounts – Specialty Oncology

Phlebotomist

• Perform blood collections by venipuncture and capillary techniques for all age groups
• Collect specimens for drug screens, paternity tests, alcohol tests, and other testing
• Perform accurate and timely data entry of patient information
• Process billing information and collect payments as necessary
• Prepare collected specimens for testing and analysis
• Maintain patient and specimen information logs
• Provide superior customer service to patients
• Perform administrative and clerical duties as necessary
• Travel to additional sites when needed
• Work in a Patient Service Center or Client office
• Perform skilled specimen collections and serve as the face of the company

• Identify, originate, and advance top-down enterprise oncology opportunities across assigned accounts
• Lead executive-level discussions spanning oncology diagnostics, specialty testing, and advanced solutions
• Drive system-wide standardization, contracting, and multi-site adoption
• Evaluate and strategically position opportunities within each oncology ecosystem
• Serve as the single national oncology point of contact for assigned Health Systems and IDNs
• Build and maintain relationships with C-suite leaders, cancer service line executives, and oncology stakeholders
• Align oncology strategy across academic, community, and outpatient care settings
• Partner with regional and divisional sales teams to execute enterprise strategies
• Translate national opportunities into actionable local execution plans
• Ensure coordination, accountability, and successful handoffs between national and field teams
• Represent and sell the full oncology portfolio, including specialty and advanced diagnostics, precision oncology and molecular solutions, oncology informatics, workflow and enterprise services, and digital and integration solutions
• Position offerings as enterprise-level oncology solutions rather than transactional services
• Maintain visibility into the enterprise oncology pipeline across assigned accounts
• Provide regular updates on progress, barriers, and wins to senior leadership
• Share best practices and replicate successful models across the national team
• Develop and drive strategy and tactics to strengthen and grow assigned strategic accounts and new strategic partnership opportunities

Director, Strategic Accounts – North Central

Sales

• Define and lead the national oncology commercial strategy across enterprise health systems and strategic accounts
• Align oncology sales objectives with overall business strategy and organizational priorities
• Identify, prioritize, and drive high-value enterprise opportunities to achieve revenue growth and market share expansion
• Serve as executive sponsor for key national oncology accounts and partnerships
• Build and maintain C-suite relationships across health systems, IDNs, and oncology service lines
• Drive enterprise-level agreements, standardization, and multi-site adoption of oncology solutions
• Oversee development of strategic account plans led by National Strategic Directors
• Lead, coach, and develop a team of National Strategic Directors responsible for enterprise oncology accounts
• Establish accountability for opportunity development, pipeline management, and execution
• Ensure alignment between national strategy and regional/divisional sales teams
• Oversee identification and advancement of complex, top-down oncology opportunities across key accounts
• Guide executive-level engagement strategies spanning diagnostics, precision oncology, and advanced solutions
• Partner with Product, Operations, Marketing, IT, and other functions to align go-to-market strategies
• Translate national opportunities into scalable execution plans across regions and field sales teams
• Remove organizational barriers to accelerate deal progression and implementation
• Oversee commercialization of the full oncology portfolio, including specialty and advanced diagnostics, precision oncology and molecular solutions, and oncology informatics and digital integration capabilities
• Own national oncology pipeline visibility, forecasting, and performance metrics
• Drive disciplined sales processes, pipeline governance, and reporting
• Evaluate and continuously improve sales effectiveness, tools, and methodologies
• Achieve revenue, profitability, and market share targets

Executive Director, National Strategic Oncology Sales

Medical Director

• Lead clinical development strategy for Labcorp Oncology’s MRD portfolio across solid tumors
• Develop and execute evidence-generation programs for MRD and ctDNA technologies
• Lead clinical study design, protocol development, endpoint selection, study oversight, and interpretation of results
• Direct clinical strategies for MRD detection, recurrence monitoring, treatment response, risk stratification, treatment selection, and clinical trial enrichment
• Guide integration of MRD testing into clinical care pathways and routine oncology practice
• Build relationships with principal investigators, cooperative groups, academic research centers, professional societies, payers, and other stakeholders
• Provide medical leadership across the MRD product lifecycle from concept development through commercialization and lifecycle management
• Advise on product development, assay development, biomarker strategy, clinical claims, validation requirements, and product roadmaps
• Support payer coverage, reimbursement, guideline inclusion, and health-system adoption strategies
• Represent Labcorp Oncology at scientific congresses, advisory boards, investigator meetings, and industry forums
• Provide post-launch medical support, clinical education, scientific communications, and publication planning
• Lead, mentor, and develop medical directors and disease-specific clinical leaders
• Establish portfolio priorities, allocate resources, and align development objectives with organizational strategy
• Collaborate with medical affairs, operations, biostatistics, regulatory, market access, legal, compliance, commercial, and R&D teams
• Support regulatory submissions and monitor scientific, clinical, and competitive developments

Billing Coordinator I – Healthcare Billing Specialist

Genetic Counselor

Executive Director, Digital Systems, IT Product Management

Cytogenetic Analyst, FISH

Senior Clinical Laboratory Technologist – Flow Cytometry

Customer Service Support Representative II – Women's Health & Genetics

Client Service Representative

Cytogenetic Analyst, FISH

Customer Service Representative

Customer Service Representative

Director, Strategic Accounts – Specialty Oncology

Phlebotomist

Director, Strategic Accounts – North Central

Executive Director, National Strategic Oncology Sales

Oncologist, Medical Director, Clinical Development