Labcorp

Producer

• Produce, edit, and deliver e-learning solutions including curricula, courses, presentations, webinars, assessments, podcasts, videos, and other digital assets
• Work closely with eLearning Sales Trainers to create learning that increases sales force skills and abilities
• Collaborate with content manager, divisional trainers, marketing, and subject matter experts to create educational content
• Produce engaging learning activities and compelling course content that enhances retention and increases knowledge proficiency
• Curate existing marketing content and transform delivery to a digital platform
• Provide support and training on existing and emerging learning platforms, practices, and technologies

Intern – eLearning Producer

Customer Support

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
• Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOP’s and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Accurately document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company and patients
• Utilize tools to verify eligibility, claim status and/or to obtain better billing information

Customer Service Support Representative, Client Billing

Data Scientist

• Labcorp Invitae team seeking Senior Clinical Operations Data Scientist to build scalable data infrastructure, analytics platforms, and statistical models to monitor and optimize clinical operations.
• Work cross-functionally to deliver actionable insights that drive quality, turnaround time, and efficiency in healthcare diagnostics and laboratory workflows.
• Design and implement scalable data models and architectures for efficient data storage, retrieval, and analysis
• Design and develop business intelligence platforms for continuous performance monitoring.
• Lead development of early detection of trend shifts, anomaly detection systems; diagnose causes
• Lead high-impact data science projects in high-throughput genomics, translating business requirements into technical specifications and innovative solutions
• Ensure high standards of data privacy, security, and compliance are maintained in all projects.
• Provide governance of enterprise data, best practices across teams
• Mentor scientists and engineers and collaborate with internal and external stakeholders to drive development and operational initiatives.

Senior Data Scientist – Clinical Operations

Cloud Engineer

• Labcorp is a premier global life sciences company providing clinical laboratory services, diagnostics, drug development, and technology-driven solutions
• Design and implement cloud infrastructure and services on AWS focusing on security, scalability, and efficiency
• Use Account Factory to provision and administer AWS accounts within AWS Control Tower landing zones
• Configure and oversee AWS Config for evaluating, auditing, and managing AWS resource configurations
• Deploy and sustain AWS Security Hub, AWS Guard Duty, and AWS Resilience Hub for continuous security monitoring and resilience planning
• Oversee AWS Identity Center for centralized account access and identity management
• Setup AWS Firewall Manager for centralized management of firewall policies
• Apply FinOps principles to optimize cloud spending and ensure financial accountability
• Collaborate with architecture and engineering teams to architect scalable software services and enforce system security
• Address system issues across platform and application domains and recommend process and architecture improvements
• Stay abreast of emerging technologies and evaluate vendor products for suitability
• Hybrid role requiring a minimum of three in-office days at Burlington, NC or Durham, NC

Senior Technical Specialist / AWS Cloud Engineer

Counselor

Labcorp Women's Health and Genetics, part of the LabCorp Specialty Testing Group, is seeking an experienced and motivated individual to join a team of genetic counselors to support busy maternal fetal medicine practice in Los Angeles, CA.
This individual will be responsible for providing in-person and virtual comprehensive prenatal genetic counseling services and may also support our Results Reporting Programs.
The schedule for this position is Monday - Friday, 8am-5pm.
The Genetic Counselor will be required to work onsite in the Los Angeles/Beverly Hills area approximately 3-4 days/week and work from home 1-2 days/week.
Candidates must be located in the Los Angeles area or be willing to relocate.
Engage in professional growth opportunities including writing abstracts and publications, physician education and other projects
Have access to the expertise of a nation-wide organization of medical geneticists, biochemical and molecular geneticists, and over 100 counseling colleagues
Enjoy benefits including a competitive compensation package, CEU educational support and reimbursement for genetic counseling certification

Genetic Counselor

• Act as a liaison between LabCorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
• Work Schedule: Tuesday - Saturday 10:30pm - 7am PST
• Work Location: Remote

Customer Support Representative

Marketing

Recognized as one of Forbes 2024 “America's Best Large Employers” and named to the Forbes 2024 "Best Employers for Diversity", Labcorp is seeking to hire an ABM Senior Manager, Customer Marketing.
The Customer Marketing team develops campaigns across the buyer’s journey with the key objective of increasing awareness and driving demand for Labcorp’s full portfolio of products and services across diagnostics and drug development.
This role will lead a team of customer marketers on design and execution of our highly targeted ABM initiatives in partnership with our Product & Segment Marketing team.
This key role will focus on developing a team of high-performing customer marketers, orchestrating the coordinated deployment of our global integrated marketing programs to enable a cohesive message to the target audiences and market as a whole.
Responsibilities include assisting in directing agency relationship, managing allocation of marketing budget, fostering cross-functional alignment for ABM execution and ensuring sales teams are enabled with tools to leverage marketing programs.
Hybrid position requiring minimum of three in-office days at Burlington or Durham, NC.
Campaign Strategy: deliver brand experience, collaborate with leaders to understand goals, create and execute campaign plans, work with segment/therapeutic/digital/product/research teams.
Campaign Execution: orchestrate delivery, manage budgets, define ABM campaign calendar, design channel mix, lead tactic sequencing, guide content strategy, manage audience marketing budget.
Strategic Stakeholder: lead recurring meetings, work across org structures, apply journey-development strategies with Growth & Insights and Product & Segment teams.
Metrics & Targeting: understand account and market insights, define ABM metrics, analyze performance, track ABM performance of global programs.

Senior Manager, ABM Customer Marketing

DevOps Engineer

• Work with emerging cloud technologies, taking advantage of a growing set of cloud services to assist the business in running critically important applications, and contribute to our mission of bringing genetics to mainstream medicine for billions of people
• Build and modernize a distributed, fault-tolerant, reliable, and reproducible cloud infrastructure according to best-practices by working with Terraform, AWS, Kubernetes, and other cloud-native tools, while striving to automate yourself out of a job
• With a customer service approach, act as domain specialist and provide mentorship to and partner with multi-functional teams around all aspects of the cloud, including but not limited to: systems architecture, networking, security, identity and access management (IAM), data retention, backups / disaster recovery, and secrets management
• Evangelize and assist with standardization across our entire cloud footprint, helping champion our “paved path” for application deployment and system design
• Support and manage our on-prem HPC cluster that runs our DNA sequencing pipelines
• Provide PR review and architectural design guidance for developer -contributed Terraform PRs in our centralized Terraform monorepo
• Respond to tickets in our service desk to provide operational assistance for customer requests, with the goal of removing toil and streamlining the process with automation, allowing the team to focus on more project work and fewer request-based tasks
• Assist in integrating cloud environments and systems from mergers and acquisitions from other AWS accounts or other public clouds
• Act as a point of escalation for the other members of the team, providing assistance and training where necessary
• Participate in an on-call rotation and perform additional duties, as assigned

Sr Cloud Operations Engineer

Accounts Receivable

• The position is responsible for the specialized processing of accounts receivable transactions in the functional areas of ERO (Electronic Remittance operations), Cash Applications, Cash Posting, and Negative Balances.
• Responsibilities and duties may include but are not limited to processing a high volume of adjustments/refunds, cash posting, research, and communications while maintaining department standards and quality expectations.
• Supports inventories and reports variances of possible concern.
• Follows department standard operating procedures for all processes.
• Duties performed with general supervision.

Accounts Receivable Specialist

Business Development Rep

• Establishing, building, and evolving relationships with senior leaders at biopharma companies
• Collaborating with Labcorp teams including Sales, Marketing, Medical Affairs, and Legal teams to identify, prioritize and execute partnerships
• Structuring and negotiating partnership agreements, including in cases where a creative and novel approach is required due to unique client needs
• Supporting development of partnership models and go-to-market strategies based on customer needs, business performance, market dynamics and competitive landscape
• Leverage Salesforce.com and other data sources for commercial sales metrics and customer management
• Lead cross functional projects with various leaders throughout the division and company
• Provide salesforce with support including training, market intelligence and actionable reporting
• Serve as a subject matter expert for various sales tools for the divisional salesforce
• Help with the planning, coordination, and execution of divisional events

Business Development Executive - Genetics

Analyst

• Perform routine and complex technical procedures and functions according to departmental Standard Operating Procedures.
• Monitor, operate and troubleshoot equipment, software and applications to ensure proper functionality.
• Demonstrate the ability to make technical decisions regarding testing and problem solving.
• Report accurate and timely test results in order to deliver quality patient care.
• Perform analysis of chromosomes, which includes imaging and karyotyping of cytogenetic specimens.
• Review test requisitions to gather pertinent details for analysis.
• Summarize test results utilizing ISCN nomenclature.
• Distinguish between normal and abnormal test results.
• Perform and evaluate troubleshooting, document all corrective actions as needed.
• Comply with company policies and procedures.
• Maintain a safe work environment.

Sr. Cytogenetics Analyst

• Performs routine high complexity analyses and interpretations of flow cytometry dot plots in the testing of leukemia/lymphoma specimens.
• Properly performs and documents quality assurance, quality control.
• Operates equipment as needed to complete testing.
• Sample preparation performed as needed.
• Properly prioritizes samples according to policy.
• Adheres to all safety, quality control and documentation policies.
• Recognizes problems that may adversely affect patient care and takes appropriate action.
• Participates in required Continuing Education activities.
• Serves as an example and resource to other testing laboratory personnel.
• Assists in training of personnel.
• Shows willingness to perform duties until they are complete.
• Additional duties as assigned.

Flow Cytometry Analyst, US Remote

Human Resources

• Conduct high risk investigations, manage employee issues to resolution, advise on ER programs and policies.
• Interface with employees, management, legal, HRBPs and external stakeholders to maintain positive employee relations and resolve workplace issues.
• Proactive approach determine training needs ensuring upskilling of leaders occurs.
• Maintains integrity/confidentiality when managing ER issues and investigating reported ER cases.
• Acts as an advocate for equitable and fair treatment – ensuring practices align with company values.
• Handles investigations including violations of Anti-Harassment, EEO, Code of Conduct, Compliance, Conditions of Employment, Workplace Violence, gross misconduct, theft, or legal violations.
• Participate in global ER projects and activities (leadership development, upskilling).
• Mentors and supports junior team members.
• Identifies opportunities for alignment and improvement globally partnering with ER experts to deliver (Investigation and Compliance lead or Learning and Development Lead).
• Analyzes ER trends and recommends actions.
• First level reviewer for terminations within area of business responsibility.
• Participates in various ER projects and activates.
• Trusted adviser to senior leaders.

Sr Employee Relations Partner

Director

• Review, interpret, and report patient results reliably, accurately, and with integrity.
• Sign out Cytogenetics reports on a daily basis.
• Provide consultation to healthcare professionals and clients regarding test utilization and test interpretation.
• Oversee adherence to accepted technical procedures and policies as well as assisting in troubleshooting technical problems as necessary for assigned department.
• Review of each assigned patient file for accuracy and interpretation of data with leadership oversight.
• Review laboratory data, compose reports, review and signoff report.
• Communicate with referring physicians and clients, as needed.
• Partner with supervisory team to provide effective process management of specimens through laboratory following approved SOPs and management techniques for assigned department.
• Facilitate interdepartmental workflow through collaboration with operations and laboratory.

Cytogenetics Clinical Lab Director

• Verify payer member rosters are loaded in the internal database accurately
• Provide support for issues sent to mailbox
• Ensure payers are routed to correct endpoints
• Identify problems and trends within established timeframes to determine and communicate impact
• Proactively research, troubleshoot, and follow up to ensure inquires and problems are resolved in a timely manner
• Proactively find roadblocks and propose solutions to overcome them
• Interact and collaborate with team members at all levels, including senior management
• Initiates contact with and pursues resolution from internal and external resources
• Provide customer service and follow-up for both internal and external stakeholders
• Extract and validate information from multiple system sources and tools
• Ability to handle multiple projects simultaneously
• Will work independently, as well as in a team environment
• Build and cultivate strong working relationships over the phone and through email
• Support internal department projects and functional areas
• Maintain accurate and up to date documents such as logs, reports, spreadsheets
• Develop process/documentation material that is easily understood by end users (SOPs)
• Participate in projects, meetings, and training activities

Billing EDI Analyst- HYBRID (NC)

• Answer 80+ inbound calls per day from patients, doctor\'s office and/or private insurance carriers.\n• Initiate payment plans for patients for outstanding balances.\n• Routinely utilize multiple resources to resolve patient inquiries while on the phone\n• Maintain performance goals\n• Ability to become proficient with processes after completing a structured training program.

Patient Customer Service Representative

Supply Chain

• The Supply Chain Operations Analyst will work closely with our managed health system sites and internal supply chain team.\n• This role will collaborate with other analysts and laboratory site leaders to ensure adequate supplies are available, as requested through established supply chain processes.\n• This is a hybrid position that is remote but will require occasional onsite meetings in both Columbia, SC and Greenville, SC regions.\n• Work Schedule: Monday - Friday (8a - 5p) Some flexibility will be needed based on business need\n• Partner with internal analysts and senior analysts and/or MSA site leadership, ensuring facilities are adequately supplied to meet testing demands\n• Provide direction and guidance on matters related to supply chain including, but not limited to, set-up and maintenance, establishment and maintenance of PAR levels, process education, and process training\n• Participate in continuous process improvement efforts relative to systems and support of the MSA client needs\n• Collaborate with MSA ordering departments to identify root causes and develop solutions to overcome obstacles and challenges\n• Support the primary liaison between Labcorp Sourcing & Procurement and MSA client\n• Ensure supply chain backorders and delays are managed and that product changes and laboratory supply needs are expedited\n• Gather, review and analyze data related to inventories, identifying trends and areas for improvement\n• Support supply chain processes to include supply standardization, placing orders, tracking orders, participating in inventory and other activities.\n• May participate in projects related to supply chain processes and systems.