Labcorp

Learning and Development

• Designs, develops, and delivers Labcorp LearningPath Learning Path for workplace drug test specimen collections
• Authors and maintains Standard Operating Procedures (SOPs) for drug-free workplace specimen collection
• Creates and updates promotional text for drug-free workplace testing
• Develops and delivers learning material for external customers and specimen collectors
• Manages content within Labcorp.com, Labcorp Solutions, The Point and One World pages
• Uses collection data to pinpoint improvement areas
• Maintains alignment with Substance Abuse and Mental Health Services Administration (SAMHSA) guidelines
• Supports internal and external audit requests by providing accurate compliance documentation

Learning and Development Analyst

QA Engineer

• Contribute to regression testing for releases and high-impact feature changes.
• Collaborate early with developers and product managers to shape testing strategy throughout the development lifecycle.
• Participate in Agile ceremonies including daily standups, backlog refinements, sprint planning, and retrospectives.
• Triage bugs from internal and external sources and ensure issues are clearly documented.
• Monitor and investigate production issues to support product stability and performance.
• Analyze QA workflows to identify bottlenecks and recommend improvements.
• Communicate progress, risks, and findings clearly across the development lifecycle.

QA Analyst – Software

Account Executive

• Educate, instruct, and upsell all assigned and newly generated accounts in an assigned territory
• Act as a liaison between the client and the Labcorp operations team in relation to client needs
• Provide ongoing service and timely resolution to customer base
• Ensure customer retention by providing superior customer service
• Recommend solutions that are client focused
• Provide account management for client's day to day operations
• Collaborate with entire sales team to grow book of business
• Meet and exceed monthly retention and upsell goals

Key Account Executive

People Operations

• Resolves complex HR inquiries from employees through case management, chat, and appointment bookings
• Ensures timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs)
• Drives completion of complex, time-sensitive activities to meet deadlines
• Provides policy guidance and advanced assistance on HR process navigation for employees
• Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience
• Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new People Services team members
• Drives compliance with global policy and labor laws, documentation standards, process and data audits
• Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects
• Supports global HR Projects
• Other HR Support as needed, including employment verifications and offboarding tasks

HR People Services Specialist, Dutch Speaking

Business Development Rep

• Establishing, building, and evolving relationships with senior leaders at biopharma companies
• Collaborating with Labcorp teams including Sales, Marketing, Medical Affairs, and Legal teams to identify, prioritize and execute partnerships
• Structuring and negotiating partnership agreements, including in cases where a creative and novel approach is required due to unique client needs
• Supporting development of partnership models and go-to-market strategies based on customer needs, business performance, market dynamics and competitive landscape
• Leverage Salesforce.com and other data sources for commercial sales metrics and customer management
• Lead cross functional projects with various leaders throughout the division and company
• Provide salesforce with support including training, market intelligence and actionable reporting
• Serve as a subject matter expert for various sales tools for the divisional salesforce
• Help with the planning, coordination, and execution of divisional events

Business Development Executive – Genetics

• Lead the design and development of complex synchronous and asynchronous learning experiences aligned to enterprise frameworks.
• Apply advanced instructional design methodologies (e.g., ADDIE, SAM) and adult learning principles to create highly effective and scalable learning solutions.
• Act as a subject‑matter expert in learning experience design, advising program managers and SMEs on best practices.
• Develop facilitator guides, participant materials, eLearning, videos, job aids, and other assets requiring advanced design and technical expertise.
• Leverage a range of authoring and media tools (e.g., Articulate 360, Adobe Captivate, video production tools) to create interactive, multimedia‑rich learning.
• Conduct learner/task analysis to inform solution design decisions.
• Perform quality assurance, user testing, and iterative refinement of learning assets.
• Partner with program managers, SMEs, and business partners to ensure solutions meet strategic capability needs.
• Independently lead design workstreams on large or complex projects, managing priorities, timelines, and deliverables.
• Mentor junior designers or provide design feedback as a technical expert.

Lead Instructional Designer

• Lead and inspire a high-performing team of core and specialty sales reps and account managers across LA County
• Drive strategy and execution for regional sales goals, performance plans, and revenue growth targets
• Launch and scale new products and diagnostic innovations - turning complex offerings into clear, compelling value for our clients
• Foster a strong culture of collaboration, accountability, and continuous improvement within your team
• Engage with top-tier clients, including physicians, clinics, and C-suite stakeholders, cultivating meaningful relationships that drive long-term loyalty
• Serve as a cross-functional connector, aligning your team’s efforts with lab operations, marketing, and corporate strategy
• Develop future leaders by hiring, mentoring, and coaching top talent, while constantly elevating your own leadership toolkit

Regional Manager, Business Development

• Lead new business development with academic hospitals and health systems.
• Develop and execute strategic sales and marketing plans to achieve growth objectives.
• Build and maintain strong relationships with key prospects and clients; negotiate and close high‑value partnerships with major hospitals and health systems.
• Monitor competitor activity and leverage market intelligence to guide strategy.
• Use data to forecast sales, set performance goals, and optimize account plans.
• Conduct market research and apply insights to strengthen sales and marketing efforts.
• Maximize business volume within assigned accounts through long‑term relationship management.
• Engage C‑suite and senior medical leaders (CEO, COO, CFO, CIO, CNO, VP of Ancillary Services, Medical Directors, Department Chairs, etc.).
• Maintain working knowledge of hospital laboratory technologies, including LIS systems (Epic, Cerner/Oracle, etc.).
• Establish deep, trust‑based relationships as a strategic partner to client leadership.
• Demonstrate strong listening, questioning, and emotional intelligence to uncover both stated and unstated customer needs.
• Manage objections effectively while expanding opportunities and strengthening relationships.
• Deliver persuasive, client‑focused solution recommendations.
• Facilitate effective virtual and in‑person meetings that advance outcomes and shorten sales cycles.
• Understands laboratory product offerings, partnership models, and the value delivered across diverse market environments.
• Operate as a strategic thinker who can also execute within a matrixed organization.
• Model leadership that fosters inclusion, collaboration, and strong communication.
• Actively seek diverse perspectives to solve business challenges.

Executive Director, Business Development

Business Analyst

• Leverages AI-driven tools to identify process inefficiencies and generate data that accelerates decision-making
• Monitors and reports on realized savings and cost avoidance across all sourcing categories
• Develops executive-level presentations and dashboards to communicate sourcing achievements
• Acts as a liaison between sourcing, finance, operations, and business units
• Creates and optimizes Smartsheet dashboards for tracking savings and KPIs

Lean Business Process Analyst

Customer Support

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
• 85% of calls will be assisting Spanish speaking customers
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Bilingual Customer Service Support Representative – 11am-8pm EST

Product Manager

• Drive lifecycle strategy, product ownership and management of tests and services within the oncology portfolio
• Develops and executes multi-year product strategy in partnership with other key stakeholders based on customer insights and market dynamics
• Utilize marketing practices to develop business cases to win investment in the portfolio
• Gather customer feedback and analyze product performance and portfolio KPIs
• Represent the voice of customers in the Product Lifecycle Committee
• Track business initiatives, forecasts performance, and advises senior leadership about strategic actions
• Build relationships with customers and industry players

Senior Product Manager, Oncology

• Educates, instructs and introduces new testing to assigned and newly generated accounts in an assigned territory
• Acts as a liaison between the client and the LabCorp operations team in relation to client needs
• Provides ongoing service and problem resolution to customer base
• Assists with customer billing issues
• Ensures customer retention by providing superior customer service
• Recommends solutions that are client focused and persuasive
• Provides account management for client’s day to day operations
• Provides new laboratory tests to assigned customer base
• Works closely with senior sales representatives to grow customer base
• Continuously provides educational material to the client base
• Resolves any customer related issues in a timely manner
• Meets and exceeds monthly retention and new sales quota
• Daily documentation of sales activity and opportunities in Salesforce

Key Account Executive – Account Management

Solutions Engineer

• Serve as a platform expert in Adobe Experience Platform Real-Time CDP
• Develop and maintain a long-term CDP architecture roadmap aligned with enterprise marketing and data strategy
• Provide deep domain expertise in technology stack, and data infrastructure, with a broad knowledge base in digital marketing
• Assess and audit the current state of our marketing technology stack
• Strategize, architect, and document a scalable RTCDP implementation, tailored to our business needs
• Drive complex architectural decision-making using industry benchmarks, vendor insights, and external best practices
• Translate business requirements into technical specifications
• Lead technical delivery; provide guidance to Data Engineers
• Support the implementation of proper data governance
• Evaluate and recommend enterprise architecture decisions that impact multiple business functions
• Collaborate with Marketing, Analytics, IT, and Data Governance teams to drive cross-functional CDP initiatives.
• Partner with business stakeholders to ensure CDP solutions support customer lifecycle, revenue growth, and operational efficiency
• Monitor industry trends, competitor CDP strategies, and emerging technologies to inform platform innovation and best practices

Manager, B2B CDP Solution Architect

• Act a liaison between LabCorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Learning and Development Analyst

QA Analyst – Software

Key Account Executive

HR People Services Specialist, Dutch Speaking

Business Development Executive – Genetics

Lead Instructional Designer

Regional Manager, Business Development

Executive Director, Business Development

Executive Director, Business Development

Lean Business Process Analyst

Bilingual Customer Service Support Representative – 11am-8pm EST

Senior Product Manager, Oncology

Key Account Executive – Account Management

Manager, B2B CDP Solution Architect

Customer Service Support Representative – Alert/Panics