Customer Service Support Representative II – Women's Health & Genetics

Labcorp

Customer service representative resolving patient billing inquiries for Labcorp’s diagnostic testing business. Handling patient accounts, insurance questions, payment plans, and complex genetics testing coverage explanations.

Posted 8/15/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing, insurance claims, and patient account management, with a strong focus on customer service in healthcare settings. Proficient in explaining complex coverage and financial responsibilities while maintaining compliance with regulatory standards.

Highest-signal resume keywords

Medical Billing ExperienceInsurance Claims ProcessingPatient Billing ExperienceBilingual English/SpanishCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingInsurance ClaimsExplanation of Benefits (EOB)Patient BillingData Entry ProficiencyPayer Billing ProcessesGenetics Testing BillingOncology Testing BillingMedicare ExperienceMedicaid Experience

Soft Skills

Verbal Communication SkillsWritten Communication SkillsAttention to DetailOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Multiple Computer ApplicationsCall Center Systems

Industry Keywords

Healthcare Customer ServicePatient Accounts ReceivableConfidentiality ComplianceRegulatory ComplianceWomen’s Health

About the role

Key responsibilities & impact

Answer high-volume inbound calls from patients, doctors’ offices, and private insurance carriers
Make outbound calls to resolve open patient accounts receivable and customer inquiries
Initiate payment plans for patients with outstanding balances
Use multiple resources and systems to research and resolve patient inquiries while on the phone
Explain women’s health, genetics, and oncology testing coverage, costs, and financial responsibility
Explain billing or account information clearly and professionally
Maintain established performance and quality goals
Complete structured training and become proficient with role processes
Deliver exemplary customer experiences through innovation and continuous improvement

Requirements

What you’ll need

Associate degree with 1 or more years of relevant experience, or high school diploma or equivalent with 3 or more years of relevant experience
1 year or more call center experience or healthcare-related customer service preferred
1 year or more medical billing, insurance claims, and explanation of benefits (EOB) experience preferred
1 year or more patient billing experience preferred
Experience in genetics, women’s health, and oncology specialty testing billing preferred
Experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement preferred
Experience with Medicare and Medicaid payers preferred
Bilingual English/Spanish capability preferred
Strong verbal and written communication skills
Ability to work and learn in a fast-paced environment
Attention to detail
Ability to explain complex testing coverage, costs, and financial responsibility clearly and empathetically
Ability to work independently and as part of a team
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-numeric data entry proficiency
Customer-focused problem-solving and resolution skills
Adherence to confidentiality, privacy, and regulatory compliance requirements

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Career-building opportunities
Professional development opportunities