Client Service Representative

Labcorp

Client Service Representative supporting Labcorp’s diagnostic testing operations and healthcare customers. Resolving patient and client inquiries, test-result requests, and technical issues in a hybrid Seattle role.

Posted 8/15/2026full-timeSeattle • North Carolina, Washington • 🇺🇸 United StatesJunior💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate effectively and resolve inquiries while maintaining compliance with HIPAA. Proficient in multitasking and utilizing software tools to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceHIPAA ComplianceMicrosoft Office ProficiencyProblem-Solving SkillsTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceTechnical TroubleshootingTyping ProficiencyMultitaskingDatabase ResearchTest Form ReviewIssue ResolutionCRM Data ManagementSoftware ProficiencyCritical Thinking

Soft Skills

Effective CommunicationActive ListeningTime ManagementSelf-MotivationProfessionalism

Tools & Technologies

SalesforceVerintLISMicrosoft OfficeVPN Device Management

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Lab OperationsCustomer SatisfactionService StandardsInternal SystemsPatient Test Results

About the role

Key responsibilities & impact

Act as a liaison between LabCorp, customers, and patients
Maintain understanding of lab operations across departments
Resolve routine requests using internal systems and procedures
Communicate professionally with internal and external customers
Clarify and confirm customer needs to provide solutions
Meet productivity, quality, and service standards
Identify root causes and help prevent recurring issues
Research and resolve complex inquiries using databases
Review test forms for accuracy and correct discrepancies according to standard operating procedures
Support initiatives to improve customer satisfaction and performance
Maintain accurate records and CRM data in compliance with HIPAA
Troubleshoot basic technical issues to minimize disruptions
Work with physician offices, hospital laboratories, patients, and internal customers
Provide patient test results and technical information, including specimen requirements and test turnaround times
Investigate complex problems and provide resolutions
Deliver a world-class customer experience

Requirements

What you’ll need

High school diploma or GED equivalent
1 or more years of experience in a customer service role
Reliable internet with a compatible provider and minimum 50 Mbps download speed
HIPAA-compliant, distraction-free workspace
1+ years’ experience with software such as Microsoft Office, Verint, Salesforce, or LIS
Strong computer skills, including multitasking across systems and typing proficiency
Ability to troubleshoot and resolve basic technical issues independently
Strong verbal and written communication with active listening skills
Courteous with a strong customer service focus
Organized with effective time management in a multitasking environment
Self-motivated and able to learn and apply new processes and systems
Strong critical thinking and problem-solving skills
Ability to take ownership to ensure issue resolution
Ability to collaborate effectively in a team-oriented environment
Flexibility and responsiveness to changing priorities and workloads
Professionalism in all customer interactions
Ability to work Friday through Tuesday, 7:30 AM–4:00 PM Pacific Standard Time
Certain ISPs may not support the required VPN device or device management tools

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Up to 18 days of Annual Leave per year, including 8 holidays
Sick Leave accruing at 0.0333 hours for each hour worked, capped at 64 hours per year
Tuition Reimbursement
Employee Stock Purchase Plan
Opportunities for growth and continual development