Customer Service Representative

Labcorp

Customer service representative supporting Labcorp’s medical laboratory clients by phone and email. Researching inquiries, resolving issues, processing orders, and documenting outcomes during Central Time business hours.

Posted 8/14/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem resolution, and attention to detail. Proficient in utilizing Microsoft Office Suite and familiar with medical terminology to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsProblem Resolution SkillsAttention to DetailProficient in Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceResearch SkillsProblem ResolutionDocumentationOrder ProcessingChange Request ProcessingMedical Terminology

Soft Skills

Verbal CommunicationWritten CommunicationListening SkillsProfessional Phone Etiquette

Certifications & Qualifications

High School DiplomaAssociate’s Degree Preferred

Industry Keywords

Labcorp ExperienceInternal Customer ServiceExternal Customer Service

About the role

Key responsibilities & impact

Build strong relationships with team members and departments to provide excellent internal customer service and optimize service to external clients
Provide professional and courteous customer service to external customers via phone and email
Answer customer inquiries, research issues, and provide effective resolutions
Document issues, action steps, and inquiry outcomes
Document and process change requests promptly and efficiently
Complete supply/product order requests
Make outbound calls to existing customers about new products and services

Requirements

What you’ll need

High School diploma
2 or more years of customer service experience
Excellent written, verbal, and listening communication skills
Proven ability and desire to provide exceptional customer service
Professional phone image and superb phone etiquette skills
Excellent research and problem resolution skills
Strong attention to detail and accuracy
Proficient computer skills, including Microsoft Office Suite programs
Associate’s Degree preferred
1 or more years’ experience with medical terminology preferred
Current or prior Labcorp experience preferred
Availability for 8:30am–5pm Central Time, Monday–Friday

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan