Customer Service Representative

Labcorp

Patient customer service representative handling billing inquiries for Labcorp’s diagnostic testing and drug development services. Resolving patient questions, payment plans, and insurance-related issues through high-volume inbound calls.

Posted 8/14/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and patient billing processes, with a strong focus on communication and problem-solving skills. Capable of navigating multiple computer applications while maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperiencePatient Billing ExperienceMedical Billing KnowledgeAlpha-Numeric Data Entry ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePatient BillingMedical BillingInsurance ClaimsAlpha-Numeric Data EntryProblem SolvingPerformance GoalsMulti-TaskingFast-Paced EnvironmentOrganizational Skills

Soft Skills

Attention to DetailTeam CollaborationExcellent Communication

Tools & Technologies

Multiple Computer ApplicationsCall Center Software

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Patient InquiriesInsurance CarriersPayment PlansWorld-Class Customer ExperienceTraining Program

About the role

Key responsibilities & impact

Answer 80+ inbound calls per day from patients, doctor's offices, or private insurance carriers
Initiate payment plans for patients with outstanding balances
Utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Become proficient with processes after completing a structured training program
Work with external customers and internal personnel to respond to customer inquiries
Provide product training and handle a wide variety of questions
Ensure a world-class customer experience

Requirements

What you’ll need

High School Diploma or GED equivalent
1 year or more customer service experience
Ability to work and learn in a fast-paced environment
Attention to detail and focus
Ability to perform successfully in a team environment
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-numeric data entry proficiency
Excellent communication skills
Ability to seek solutions to challenging patient billing issues
Monday–Friday availability from 10:00am–7:00pm EST; training hours 9:00am–6:00pm EST
Preferred: 1 year or more high-volume call center experience
Preferred: 1 year or more medical billing, insurance claims, and explanation of benefits experience
Preferred: 1 year or more patient billing experience

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan