Jellyfish

Producer

• Work with Creative, Social Content, Design and Client Management teams, ensuring that all production streams are on track.
• Manage the scoping and briefing process, and the smooth running of projects through to delivery.
• Expertise on organic social media campaign delivery of varying size and complexity, especially for high profile entertainment and tech brands catering to young audiences.
• Build budgets for social media campaigns with oversight from a senior team member.
• Create and manage delivery timelines for campaigns.
• Provide daily support for teams delivering projects: organise meetings when needed, prompt internal and external follow ups.
• Nurture positive, collaborative working relationships with company partners through regular communication.
• Raise PO's to third-party suppliers as managed and briefed, and approve invoices against budget reconciliations.

Integrated Producer

Art Director

• Lead and inspire a globally dispersed design team, fostering a strong sense of community and ensuring consistent delivery of high-quality work.
• Regularly check in with designers to support their professional development, providing guidance to ensure design excellence.
• Actively participate in project reviews, collaborating with the project team to ensure that all briefs are met and creative output aligns with client expectations.
• Lead weekly design huddles and ensure open communication channels within the design community.
• Attend monthly meetings with the Creative and Experience Network to stay aligned with overall creative strategies and initiatives.
• Oversee the production and adaptation of content across multiple channels, ensuring that both static and motion graphics meet brand guidelines and project requirements.
• Utilize AI tools such as Pencil Pro to streamline the design process, adapting content efficiently and maintaining high creative standards for both static and motion designs.
• Ensure the integration of Pencil Pro's capabilities for generating and iterating design assets quickly, enabling the team to optimize workflows and speed up the adaptation process.
• Maintain proficiency in design tools, including Figma as well as Adobe Suite (After Effects, Photoshop, Illustrator). Experience in 3D design (e.g., Blender) considered a plus.
• Collaborate closely with creative teams and project managers to ensure briefs are clearly understood and executed.
• Lead by example, providing hands-on design leadership and delivering high-quality assets while mentoring your team members.
• Manage and prioritize multiple projects simultaneously, ensuring timely delivery without compromising on quality.
• Stay up-to-date with design, technology, and social media trends to inspire and guide the team.
• Ensure designs are adaptable to various platforms, including social media and digital touch points, while maintaining consistency with brand identity.
• Provide constructive feedback and revisions in a timely manner, pushing the boundaries of creativity while staying aligned with client needs.
• Create, review, and optimize content for localization and adapt assets for different regions while keeping the brand message intact.
• Maintain a high level of organization in project management, ensuring clear and efficient workflows.
• Able to step in to resolve issues with projects either internally or externally.
• Present ideas and design solutions to internal teams, VPs of Creative, and clients, ensuring clarity and impact in every presentation.
• Cultivate a creative environment where feedback is welcome, and continuous improvement is encouraged.

Design Director, AI

Data Scientist

• Create and execute data-driven strategies that empower our clients to extract greater insights and achieve performance.
• Provide expertise in the data science and marketing science space, ensuring that Jellyfish maintains its position as an industry leader.
• Develop and deliver solutions that have a global impact on us, and our partners like Google, Amazon, Meta, and our clients.
• Drive the productization of high-quality prototypes, overseeing product execution by operational teams, and ensuring the delivery of the product.
• Maintain a vibrant team culture characterized by accountability, performance, and skill development is an important aspect of this role.

Data Science Director

Copywriter

• Write clear, engaging and accurate copy across a range of formats, including digital ads, websites, landing pages, CRM and social content
• Adapt tone of voice and messaging to suit different brands, audiences and platforms
• Support the delivery of copy projects from brief through to final output, ensuring deadlines and quality standards are met
• Proofread and edit content to ensure consistency, clarity and accuracy across all deliverables
• Work from creative briefs and messaging frameworks to bring strategic direction to life through copy
• Apply audience, search and performance insights to inform writing and improve effectiveness
• Support content audits, helping to identify opportunities for improvement
• Contribute ideas in brainstorming sessions and support the development of creative concepts
• Show curiosity in audience insight, cultural trends and content performance, contributing to the development of messaging and creative ideas
• Support the development of messaging approaches and content ideas, with opportunities to grow into more strategic, insight-led work over time
• Use AI tools such as Pencil to support copy generation, iteration and testing
• Adapt copy based on performance data, feedback and testing results
• Support the creation of copy variations for A/B testing across different channels and formats
• Stay up to date with content trends, platform changes and evolving best practice
• Work closely with strategists, designers and producers to deliver cohesive creative output
• Take feedback on board and apply it to continuously improve your work
• Communicate clearly with team members to ensure alignment on briefs, timelines and expectations
• Contribute to a positive, collaborative team environment

Business Development Rep

• Be primarily responsible for building / sourcing your own pipeline by outbound targeting CTOs and VP Engineering and demonstrating the ability for you (and Jellyfish) to add value with your touchpoints
• Interact with C-level and VP-level executives at companies ranging from start-ups to F500 companies, and be able to engage in both technical and business oriented conversations
• Work closely with Account Executive team on account strategy, messaging and persona-centric value propositions, qualification criteria, and overall deal-progress as BDR compensation has ties not just to pipeline sourced but Closed ARR as well
• Maintain strong relationships with prospects who do not immediately convert into pipeline as they will be a key network / source of pipeline for Jellyfish in the future

Business Development Representative

Client Partner

• Guide client success, ensuring profitability, and encouraging a high-performance team culture
• Build and oversee growth plans for clients
• Conduct Quarterly Business Reviews (QBRs) and recommend strategic actions
• Mentor and support junior team members

Client Partner – 12M FTC

Customer Success Manager

• Provide hands-on support to our teams and external clients, resolving issues and growing engagement. Utilise both Intercom and Slack to log and respond to support calls and issues.
• Serve as the primary contact for main clients, improving satisfaction, retention and adoption on Pencil and J+ Tech.
• Demonstrate a deep understanding of Pencil Pro and the 'J+ Creative' tech stack's functionality and use cases, guiding clients and our teams through best practices. As new PencilPro functionality is released, ensure that we are supporting Pencil (where needed) in building the appropriate comms to clients and internal users.
• Lead Pencil Pro implementation projects, ensuring a smooth onboarding and workflow integration for clients.
• Gather insights from users to enhance platform adoption and provide feedback to Product teams. Develop and execute strategies to increase usage and adoption across internal teams and clients.
• Assist the broader CSM team with the deployment of PencilPro and J+ Creative products, including configuring new users, user groups, workflows, and system templates. Oversee the setup and tracking of all Pencil Pro workspaces and their corresponding J+WF environments. Manage Wrike tasks related to Pencil and adjust configurations.
• Maintain clear documentation, including FAQs, user manuals, and training materials. Identify opportunities to improve customer success processes and improve efficiency in onboarding, support, and training.
• Guide communication between clients and Product teams, gathering feedback to shape future platform enhancements. Participate in roadmap discussions, advocating for client needs and business opportunities.
• Support and mentor Customer Success Managers, providing guidance on best practices and issue resolution.

Senior Customer Success Manager

SEO Marketing

• Act as the lead interpreter of search performance and visibility quality across both traditional and AI-led discovery experiences.
• Maintain a broad expertise across the evolving landscape of LLMs and generative engines, including Google Gemini, OpenAI GPT, Anthropic Claude, and other leading frontier models.
• Harmonize GEO initiatives with existing SEO workflows and priorities to ensure technical compatibility and strategic alignment.
• Apply advanced measurement frameworks to provide clarity on search performance signals and model sentiment.
• Lead the collaboration between account teams and engineers to ensure Jellyfish technology continues to solve for evolving client visibility challenges.
• Identify specific areas where agentic marketing practices and AI-powered workflows can support broader brand objectives.
• Help brands define a GEO testing roadmap using scientific measurement to validate specific tactics and model responses.
• Plan and manage the pragmatics of execution, ensuring the right tools and resources are deployed to meet strategic goals.
• Update and refine "best practice" guidelines for the agency and clients as the generative engine landscape evolves.

Senior Manager, SEO/Gen AI

Manager

Senior GEO Manager

Performance Marketing

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Paid Search Manager

Solutions Engineer

• Optimize campaign performance across programmatic platforms, striving to refine tactics for our clients.
• Resolve basic platform (CM/DV/SA) questions, including user access, creative approvals, and spend issues.
• Complete account build tasks (e.g., Advertiser creation, linking, floodlight/audience creation) for platform onboarding and implementation.
• Ability to complete scorecards and basic audits for GMP products
• Develop insights to inform our clients' strategies.
• Partner with Business Development to generate strategies for prospective clients.
• Interface with clients through written, phone, and in-person communication.
• Collaborate across our teams to create holistic advertiser solutions which span all areas of the digital spectrum.

AdTech Solutions Manager

• Define and own GEO & SEO strategies across key client accounts
• Act as the primary strategic consultant for clients, providing high-level GEO & SEO insights and driving measurable growth
• Own local advocacy and knowledge for GEO proprietary tech solutions
• Collaborate closely with Content, Digital PR, and Paid Media teams to ensure a fully integrated Earned Media strategy
• Own and evolve GEO & SEO measurement frameworks
• Maintain a forward-thinking approach, identifying and implementing emerging SEO innovations

SEO Director

• Drive creative concepting for Gen AI campaigns and in-flight optimisation using Pencil Pro.
• Develop and deliver concepts for various video formats, including pre-roll and vertical video. These concepts should be generated with Pencil agents as part of a connected campaign design.
• Engage in practical art design and continuous asset optimization based on campaign performance.
• Utilize generative AI—specifically the Pencil Pro platform—to create and optimize assets based on real-time campaign performance.
• Generate assets for Google campaigns, including YouTube videos, display, and copy.
• Work in close collaboration with Jack Smyth to take briefs, generate concepts, and create storyboards for client approval.
• Ensure that projects are delivered to the utmost level of professionalism.
• Effectively communicate creative ideas and strategies to senior teams.
• Consistently produce amazing, original work.

Gen AI Art Director

Account Manager

• Be the primary account lead for a portfolio of GMP clients, managing relationships and ensuring platform adoption.
• Guide clients through onboarding, implementation, and best practices for maximizing GMP capabilities.
• Collaborate with cross-functional teams, including Sales, Technical Support, and Product, to deliver a seamless client experience.
• Educate clients on new features, tools, and strategies to enhance their digital marketing performance.
• Monitor account performance, troubleshoot issues, and proactively address client needs.
• Support renewal and expansion efforts by identifying growth opportunities and ensuring continued client engagement.

Account Manager – GMP

Customer Support

• Manage a queue of incoming support-related requests and work with your team to prioritize tasks.
• Respond to and action on issues, questions, and configuration needs from customers and internal members of the Success team, providing front-line support via email, support ticketing, and Zoom meetings.
• Working with internal stakeholders to assess, prioritize, and mitigate issues, who might look like customer success managers, engineers, or fellow team members.
• Attend virtual meetings with customers to analyze, troubleshoot, and diagnose problems.
• Maintain proactive, engaged ownership and awareness throughout your daily workflow.
• Keep customers informed of the status of their open support requests.
• Identify, report, and document patterns and feedback on incoming requests and questions, providing useful data to inform the broader Jellyfish organization.
• Assist in creating documentation and KB to better serve our internal and external customers.
• Develop and maintain a deep understanding of both the Jellyfish Platform and our customers' specific needs.
• Work with the team to improve internal processes and pursue side projects that increase efficiency.